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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Brandon Oaks is a nonprofit Life Plan community administered by Jessica White and owned by Heather Neff in Roanoke, Virginia, offering independent living, assisted living, memory support, home health services, and rehabilitation. This 80-bed community operates as a voluntary nonprofit, serving as an ideal choice for senior care in the Roanoke region.
The community has a perfect CMS overall rating of 5 out of 5 stars, which is significantly higher than the Virginia average of 3.8 stars, highlighting excellence in health inspections, staffing, and quality measures. Specifically, its health inspection and staffing ratings are 4/5, while quality measures earned a 5/5. On average, residents receive 5 hours and 20 minutes of nursing care per day, which exceeds the state average of 4 hours and 47 minutes by around 11%.
Financial data shows that 82% of new admissions are covered by Medicare, primarily for short-term rehabilitation stays averaging 25 days, while private pay residents make up 16% of admissions with an average stay of nearly ten months, and Medicaid accounts for 2%. With an annual revenue of approximately $31.6 million and a reported surplus of $875,900, the community demonstrates stable financial management for a nonprofit organization.
The community has undergone six inspections, with violations found in 66.7%, which is in line with the Virginia average. However, the total deficiency count is only 10, which is far below the statewide average of 32. The most recent inspection on May 5, 2025, resulted in zero deficiencies. While previous records cited minor issues with medication storage and documentation, these matters appear to be fully addressed.
Brandon Oaks is an ideal option for older adults requiring high-acuity care or post-acute rehabilitation in a highly-rated, mission-driven nonprofit environment. The community also appeals to families seeking Medicare-covered short-term rehabilitation, as well as long-term residents requiring assisted living or memory support.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 15th out of 85 homes in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 1m per day | ▲ 23% State avg: 3h 16m per day · National avg: 3h 25m per day |
Lower than the Virginia average: 85.7%Brandon Oaks is administrated by Jessica White.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 10 | 32 | This facility has 69% fewer total deficiencies than a typical Virginia nursing home (10 vs. VA avg 32).↓ 69% better |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 2 | 6.4 | This facility has 69% fewer deficiencies per year than a typical Virginia nursing home (2 vs. VA avg 6.4).↓ 69% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.7 | 2.3 | This facility has 26% fewer deficiencies per inspection than a typical Virginia nursing home (1.7 vs. VA avg 2.3).↓ 26% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 6 | 14 | This facility has 57% fewer total inspections than a typical Virginia nursing home (6 vs. VA avg 14).↓ 57% better |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 4 | 9 | This facility has 56% fewer inspections with violations than a typical Virginia nursing home (4 vs. VA avg 9).↓ 56% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 67% | 64% | This facility has 3 percentage points higher inspection violation rate than a typical Virginia nursing home (67% vs. VA avg 64%).↑ 3% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Most residents typically stay for a few weeks or months before returning home or moving on.
7.0 miles from city center
Estimated distance in miles from Roanoke's city center to Brandon Oaks's address, calculated via Google Maps.
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Brandon Oaks is located in ROANOKE, Virginia.
Here are the financial assistance programs available to residents in Virginia.
According to VA state health department records, Brandon Oaks's license expires on August 9, 2026.
Brandon Oaks's occupancy is 46%.
Jessica White is the administrator of Brandon Oaks.
Brandon Oaks has 80 beds.
Brandon Oaks has had 6 recently reported deficiencies.
Yes — there are 3 photos of Brandon Oaks in the photo gallery on this page.
Brandon Oaks is located at 3804 Brandon Avenue SW.
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