Diversicare of Lake Highlands

Diversicare of Lake Highlands is a Memory Care Home in Texas

Diversicare of Lake Highlands is a Memory Care Home in Texas

Diversicare of Lake Highlands

9009 White Rock Trail, Dallas, TX 75238 View Map

Diversicare of Lake Highlands is a Memory Care Home in Texas

Diversicare of Lake Highlands is a Memory Care Home in Texas

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Overview of Diversicare of Lake Highlands

Diversicare of Lake Highlands understands that the journey for individuals with memory impairments is a continuous one, filled with opportunities for growth, skill acquisition, and enhanced functionality. With an unwavering focus on individual uniqueness, this facility in Dallas caters to short-term rehabilitation, complex care, and long-term care needs, offering a comprehensive range of services.

The environment is thoughtfully designed to provide comfort and tranquility, while a carefully curated selection of activities and therapies elevates the overall senior living experience for each resident. At this exceptional facility, residents benefit from the expertise of pathologists who specialize in cutting-edge therapeutic approaches. Through innovative methods, residents can unlock their potential and achieve remarkable progress in their journey. The capabilities of Diversicare of Lake Highlands are truly limitless, providing an environment where residents can thrive.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.02/day Texas avg: 3.63/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Texas avg: 2.8/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
1/5
Texas avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
1/5
Texas avg: 2.1/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Texas avg: 3.8/5

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 280

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Texas average
Occupancy rate 57.2%
Residents per day (avg) 172
Occupancy rate
57.2%
Residents per day (avg)
172

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

23% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

22% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

55% of new residents, often for long-term daily care.

Typical stay 9 - 10 months

Finances and operations

Governmental home
Facility District
Home revenue
$17.7M
Surplus of revenue
$614.5K
Governmental home Facility District
Home revenue
$17,700,901.00
Surplus of revenue
$614,522.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.8M
49.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.3M
Total costs $17.1M

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Diversicare of Lake Highlands

Assisted Living Memory Care
Contact Diversicare of Lake Highlands

Compare Memory Care around Dallas

The information below is reported by the Texas Health and Human Services Commission.
Diversicare of Lake Highlands
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Dallas (Lake Highlands)
280
No
16
DALLAS I ENTERPRISES
57.2%
$14,838,374.00
$8,754,078.00
59%
171.60
1/5
3.0159
1/5
1/5
4/5
4
45
4
-31%
-17%
-10%
Private Rooms
Belmont Village Senior Living Turtle Creek
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dallas (Oak Lawn)
225
Yes
88
BELMONT VILLAGE TURTLE CREEK TENANT LLC
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Iris Memory Care of Turtle Creek
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Dallas (Oak Lawn)
54
Yes
94
1031CF PORTFOLIO 3 TX MT LLC
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / Semi-Private Room
The Sage Oak of Preston Hollow
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Dallas (Melshire Estates)
8
No
64
SAGE OAK HOLDINGS, LLC
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms
Chattington Manor
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dallas (Far North Dallas)
-
No
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms

Places of interest near Diversicare of Lake Highlands

Address 11.9 miles from city center — 1.99 miles to nearest hospital (Texas Health Presbyterian Hospital Dallas)

Address 9009 White Rock Trail, Dallas, TX 75238

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

135
Total Staff
133
Employees
2
Contractors
56,437
Total Hours (Quarter)
68
Avg Staff/Day
9.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse710.4 No
Licensed Practical Nurse229.4 No
Certified Nursing Assistant599 No
Staff by Category
Administration
3 staff
7.8hs shift avg
Nursing Staff
106 staff
9.5hs shift avg
Physicians & Practitioners
2 staff
8.8hs shift avg
Therapy Services
10 staff
7.8hs shift avg
Activities & Recreation
2 staff
8.2hs shift avg
Social Services
4 staff
6hs shift avg
Dietary Services
3 staff
7.7hs shift avg
Other Services
5 staff
8.2hs shift avg
Contractor Analysis
0.1%
of total hours from contractors
78 contractor hours this quarter
Occupational Therapy Aide: 1 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5905923,03191100%9
Licensed Practical Nurse220229,79591100%9.4
Medication Aide/Technician110116,00291100%10.9
RN Director of Nursing6063,9438897%10.4
Registered Nurse7073,90391100%10.4
Physical Therapy Aide3031,5166571%7.9
Respiratory Therapy Technician2021,0226571%8.5
Qualified Social Worker4049967077%6
Mental Health Service Worker4049706571%8.2
Other Dietary Services Staff2029267684%7.9
Speech Language Pathologist2028197178%7.9
Dietitian1015797785%7.5
Administrator2025526268%8
Therapeutic Recreation Specialist1015316268%8.6
Clinical Nurse Specialist1015275459%9.8
Nurse Practitioner1015206571%8
Physical Therapy Assistant2024846470%6.5
Nurse Aide in Training1012072629%8
Occupational Therapy Aide011721415%5.1
Dental Services Staff1011933%6.3
Qualified Activities Professional1011855%3.6
Medical Director011633%2

Health Inspection History

Total Health inspections 17
130% above Texas average
Texas average: 7.4

Last Health inspection on Nov 2025

Total Health citations 45
74% above Texas average
Texas average: 25.9

2.65 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 17 citations
Complaint investigations 34 citations
Breakdown of citations
Critical Health citations 3
50% above Texas average
Texas average: 2.0
Serious Health citations 1
150% above Texas average
Texas average: 0.4
Moderate Health citations 41

Minor Health citations 0
Citations history (last 3 years)
Infection Control moderate citation Nov 06, 2025

Quality of Care moderate citation Nov 06, 2025

Resident Rights critical citation Sep 19, 2025
Corrected

Pharmacy moderate citation Jul 08, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Creative Solutions in Healthcare
Resident Census by Payment Source
167 Total Residents
Medicare 16 (9.6%)
Medicaid 129 (77.2%)
Private Pay/Other 22 (13.2%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 8.7
Near Texas average
Texas average: 8.6
Functional decline score 14.3
11% better than Texas average
Texas average: 16.0
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 12.9%
20% below Texas average.

Walking Ability Worsened 21.5%
33% above Texas average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 8.5%
46% below Texas average.
Safety & clinical stability

Falls with Major Injury 1.6%
50% below Texas average.

High Risk Residents with Pressure Ulcers 4.5%
3% above Texas average.

Urinary Tract Infection 0.0%
100% below Texas average.
Emotional & behavioral wellbeing

Depressive Symptoms 5.4%
88% above Texas average.

Antipsychotic Use 4.0%
49% below Texas average.
Preventive care

Pneumococcal Vaccine 100.0%
3% above Texas average.

Influenza Vaccine 100.0%
2% above Texas average.
Nutrition & physical health

Lost Too Much Weight 3.0%
14% below Texas average.
Short-stay resident measures
Pneumococcal Vaccine 100.0%

11% better than Texas average
Antipsychotic medication increase 0.6%

57% better than Texas average
Influenza Vaccine 100.0%

14% better than Texas average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $55K
This home paid 31% less in fines than the state average.
Texas average: $80K
Number of Fines 4
This home received 61% more fines than the state average.
Texas average: 2.5
Payment Denials 0
This home had 100% fewer payment denials than the state average.
Texas average: 0.2
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Sep 19, 2025
$16K
Civil Money Penalty Jul 8, 2025
$23K
Civil Money Penalty May 18, 2024
$9K
Civil Money Penalty Oct 11, 2023
$8K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Texas Seniors

Get financial aid guidance

Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Large state; rural access challenges.

Texas Community Care Services

TX CCS

Age 60+, Texas resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; high demand in urban areas.

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+, TX resident; no income/asset limits.

None; donations encouraged.

Not assessed.

28 AAAs; includes Meals on Wheels in some areas.

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled, TX resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Texas Comprehensive Energy Assistance Program (CEAP)

Age 60+ prioritized, TX resident, low-income.

~$3,970/month (185% FPL).

Not assessed.

Priority for elderly/disabled; covers gas, electric, propane.

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed.

High rural demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Texas SCSEP

Age 55+, unemployed, low-income, TX resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+, TX resident, homeowner (homestead).

None; tax-based eligibility.

Not assessed.

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+, TX resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

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