1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Diversicare of Lake Highlands occupies 9009 White Rock Trail in Dallas’s Lake Highlands neighborhood, operating 280 beds across nursing home, assisted living, and memory care units. The facility, operated by Dallas I Enterprises, accepts Medicare, Medicaid, and private-pay residents and sits 11.9 miles from downtown Dallas and 1.99 miles from Texas Health Presbyterian Hospital. Walk score is 16, requiring car transportation for most errands. Occupancy runs at 57.2%, below the Texas state average.
The resident population is overwhelmingly Medicaid (85.9%), with minimal Medicare (4.3%) or private-pay (9.8%) presence. Financial performance improved, generating a $614,500 surplus in 2024 (4.1% margin). Average stay is 175 days.
The facility holds a 1-star overall CMS rating. Health inspection performance is rated 1 star, 63.8% below the Texas average, reflecting significant deficiency findings.
Staffing also earns a 1-star rating, 52.9% below state average. Adjusted nursing hours total 3 hours 1 minute per resident daily across all roles, placing the facility 248th of 289 in Texas. Registered nurses provide 20 minutes daily (23% below state average); licensed practical nurses 52 minutes (9% below); and certified nursing assistants 1 hour 54 minutes (6% below).
Four federal civil money penalties issued over three years, totaling $55,000, indicate repeated compliance violations at roughly double the typical frequency for Texas facilities.
Long-stay residents show strength in functional stability, pressure ulcer prevention, and infection control. Vaccination rates reach 100%. However, 5.4% of long-stay residents suffer depressive symptoms, 88% worse than state benchmarks. Short-stay rehabilitation outcomes are weak: 2.7% experienced major falls; nearly triple the state average, and only 25.4% achieved successful return to home or community, 50% below the state norm.
Diversicare serves primarily long-term Medicaid residents, with below-average staffing levels, repeated regulatory violations, and rehabilitation outcomes that underperform state standards significantly.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 255th out of 296 homes in Texas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 23m per day | ▼ 13% State avg: 26m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 53m per day | ▼ 7% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 8m per day | ▲ 5% State avg: 2h 1m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 48m per day | ▼ 6% State avg: 2h 59m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 3% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 17m per day | ▼ 21% State avg: 21m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
10% fewer staff per resident than Texas average
14% better than Texas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
17 total: 14 full-time employees and 3 contractors.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursAssists with medical care and medications.
All 43 LPN Staff are full-time employees. No contractors work on this role.
43
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursHelps with daily care and mobility.
All 87 CNA Staff are full-time employees. No contractors work on this role.
87
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
331 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 87 | 0 | 87 | 25,499 | 92 | 100% | 9.1 |
| Licensed Practical Nurse | 43 | 0 | 43 | 10,615 | 92 | 100% | 9.3 |
| Medication Aide/Technician | 21 | 0 | 21 | 8,410 | 92 | 100% | 10.9 |
| Registered Nurse | 14 | 3 | 17 | 4,818 | 92 | 100% | 9.3 |
| RN Director of Nursing | 13 | 0 | 13 | 3,487 | 81 | 88% | 10 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,407 | 79 | 86% | 8 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,151 | 78 | 85% | 9.8 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 1,030 | 66 | 72% | 8.8 |
| Speech Language Pathologist | 4 | 0 | 4 | 972 | 77 | 84% | 8.3 |
| Qualified Social Worker | 8 | 0 | 8 | 846 | 66 | 72% | 6 |
| Dietitian | 2 | 0 | 2 | 605 | 79 | 86% | 7.7 |
| Physical Therapy Assistant | 4 | 0 | 4 | 534 | 57 | 62% | 7.3 |
| Therapeutic Recreation Specialist | 2 | 0 | 2 | 513 | 62 | 67% | 8.3 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Mental Health Service Worker | 3 | 0 | 3 | 462 | 52 | 57% | 8.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 356 | 50 | 54% | 7.1 |
| Dental Services Staff | 1 | 0 | 1 | 325 | 36 | 39% | 9 |
| Occupational Therapy Aide | 0 | 1 | 1 | 72 | 15 | 16% | 4.8 |
| Nurse Practitioner | 1 | 0 | 1 | 32 | 4 | 4% | 8 |
| Medical Director | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
Includes penalties issued in 2023-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
31% lower than Texas averageTexas average: $80K
61% more fines than Texas averageTexas average: 2.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Texas averageTexas average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
4 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 19, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 8, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 18, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 11, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.7
In line with Texas averageTexas average: 8.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.3
11% better than Texas averageTexas average: 16.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
12.9%
20% better than Texas averageTexas average: 16.2%
Percent of long-stay residents whose ability to move independently worsened
21.5%
33% worse than Texas averageTexas average: 16.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.5%
46% better than Texas averageTexas average: 15.7%
Percent of long-stay residents experiencing one or more falls with major injury
1.6%
50% better than Texas averageTexas average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
4.5%
In line with Texas averageTexas average: 4.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Percent of long-stay residents who lose too much weight
3.0%
14% better than Texas averageTexas average: 3.5%
Percent of long-stay residents who have depressive symptoms
5.4%
88% worse than Texas averageTexas average: 2.9%
Percent of long-stay residents who received an antipsychotic medication
4.0%
49% better than Texas averageTexas average: 7.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
Number of hospitalizations per 1,000 long-stay resident days.
2.02
5% better than Texas averageTexas average: 2.13
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.97
5% better than Texas averageTexas average: 2.07
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
11% better than Texas averageTexas average: 90.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
57% better than Texas averageTexas average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
14% better than Texas averageTexas average: 88.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.9%
27% better than Texas averageTexas average: 25.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.9%
34% better than Texas averageTexas average: 12.0%
Percentage of SNF residents who experience falls with major injury during their stay.
2.7%
247% worse than Texas averageTexas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
50.0%
7% worse than Texas averageTexas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
25.4%
50% worse than Texas averageTexas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
23% of new residents, usually for short-term rehab.
22% of new residents, often for short stays.
55% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
167Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Diversicare of Lake Highlands from 2012–2024, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 03/2024.
Based on CMS SNF Cost Report for fiscal year ending in 03/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #33 / 304Payroll — State benchmarkedThis home is ranked 33rd out of 304 homes in Texas. Shows total annual staff payroll benchmarked to the Texas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Texas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #75 / 304Payroll % — State benchmarkedThis home is ranked 75th out of 304 homes in Texas. Shows payroll as a percentage of revenue versus the Texas average. Well-run Texas facilities typically land around 51–63% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Texas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Housing Options: Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Most residents stay for extended periods and receive ongoing daily care.
Most new residents arrive under Medicaid (55% of admissions), and a typical Medicaid stay runs around 9 - 10 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
7.6 miles from city center
Estimated distance in miles from Dallas's city center to Diversicare of Lake Highlands's address, calculated via Google Maps.
— 1.99 miles to nearest hospital (Texas Health Presbyterian Hospital Dallas)
Add your location
The information below is reported by the Texas Health and Human Services Commission.
| The Legacy Midtown Park | NH AL HOS IL MC SNF | Dallas (Vickery Meadow) | 98
Facility
98
TX AVG
80
Rank
#376 / 988 |
87.5%
Facility
87.5%
TX AVG
63.5%
Rank
#31 / 304 | +38% | 5.42
Facility
5.42
TX AVG
3.63
Rank
#14 / 296 | +1% | +49% | $27.5k
Facility
$27.5k
TX AVG
$81.8k
Rank
#168 / 301 | 4
Facility
4
TX AVG
25.9
Rank
#2 / 299 | 1.3
Facility
1.3
TX AVG
3.7
Rank
#2 / 299 | - | 48 | - |
45
Facility
45
TX AVG
41
Rank
#628 / 1391 | The Legacy Midtown Park Inc | $16.1MFiscal year ending 09/2023
Facility
$16.1MFiscal year ending 09/2023
TX AVG
$8.4M
Rank
#9 / 304 | $15.0MFiscal year ending 09/2023
Facility
$15.0MFiscal year ending 09/2023
TX AVG
$3.5M
Rank
#9 / 304 | 93%Fiscal year ending 09/2023
Facility
93%Fiscal year ending 09/2023
TX AVG
47%
Rank
#214 / 304 | 676489 | ||||
| Presbyterian Village North | NH AL IL MC RC SNF | Dallas (Lake Highlands) | 88
Facility
88
TX AVG
80
Rank
#441 / 988 |
31.1%
Facility
31.1%
TX AVG
63.5%
Rank
#282 / 304 | -51% | 4.80
Facility
4.80
TX AVG
3.63
Rank
#26 / 296 | +20% | +32% | $36.5k
Facility
$36.5k
TX AVG
$81.8k
Rank
#189 / 301 | 18
Facility
18
TX AVG
25.9
Rank
#103 / 299 | 2.3
Facility
2.3
TX AVG
3.7
Rank
#48 / 299 | 2 | 69 | - |
61
Facility
61
TX AVG
41
Rank
#269 / 1391 | Dustin Allen | $11.4MFiscal year ending 12/2023
Facility
$11.4MFiscal year ending 12/2023
TX AVG
$8.4M
Rank
#5 / 304 | $20.1MFiscal year ending 12/2023
Facility
$20.1MFiscal year ending 12/2023
TX AVG
$3.5M
Rank
#4 / 304 | 176.3%Fiscal year ending 12/2023
Facility
176.3%Fiscal year ending 12/2023
TX AVG
47%
Rank
#229 / 304 | 676135 | ||||
| C C Young Memorial Home | NH AL HC HOS IL MC PC SNF | Dallas | 129
Facility
129
TX AVG
80
Rank
#143 / 988 |
76.5%
Facility
76.5%
TX AVG
63.5%
Rank
#100 / 304 | +21% | 4.91
Facility
4.91
TX AVG
3.63
Rank
#22 / 296 | +8% | +35% | $0
Facility
$0
TX AVG
$81.8k
Rank
#1 / 301 | 6
Facility
6
TX AVG
25.9
Rank
#8 / 299 | 1.5
Facility
1.5
TX AVG
3.7
Rank
#6 / 299 | - | 117 | - |
20
Facility
20
TX AVG
41
Rank
#1094 / 1391 | C. C. Young Memorial Home | $30.1MFiscal year ending 03/2024
Facility
$30.1MFiscal year ending 03/2024
TX AVG
$8.4M
Rank
#4 / 304 | $28.1MFiscal year ending 03/2024
Facility
$28.1MFiscal year ending 03/2024
TX AVG
$3.5M
Rank
#1 / 304 | 93.2%Fiscal year ending 03/2024
Facility
93.2%Fiscal year ending 03/2024
TX AVG
47%
Rank
#76 / 304 | 675592 | ||||
| Christian Care Communities and Services – Mesquite | NH AL IL MC RC SNF | Mesquite | 180
Facility
180
TX AVG
80
Rank
#26 / 988 |
40.3%
Facility
40.3%
TX AVG
63.5%
Rank
#273 / 304 | -36% | 3.66
Facility
3.66
TX AVG
3.63
Rank
#111 / 296 | +32% | +1% | $28.9k
Facility
$28.9k
TX AVG
$81.8k
Rank
#170 / 301 | 16
Facility
16
TX AVG
25.9
Rank
#76 / 299 | 1.6
Facility
1.6
TX AVG
3.7
Rank
#7 / 299 | 4 | 100 | - |
31
Facility
31
TX AVG
41
Rank
#914 / 1391 | Ccc Mesquite Management LLC | $8.4MFiscal year ending 12/2023
Facility
$8.4MFiscal year ending 12/2023
TX AVG
$8.4M
Rank
#24 / 304 | $11.6MFiscal year ending 12/2023
Facility
$11.6MFiscal year ending 12/2023
TX AVG
$3.5M
Rank
#13 / 304 | 137.7%Fiscal year ending 12/2023
Facility
137.7%Fiscal year ending 12/2023
TX AVG
47%
Rank
#61 / 304 | 455617 | ||||
| Diversicare of Lake Highlands | NH MC SNF | Dallas (Lake Highlands) | 280
Facility
280
TX AVG
80
Rank
#2 / 988 |
57.2%
Facility
57.2%
TX AVG
63.5%
Rank
#215 / 304 | -10% | 3.02
Facility
3.02
TX AVG
3.63
Rank
#255 / 296 | -1% | -17% | $72.4k
Facility
$72.4k
TX AVG
$81.8k
Rank
#233 / 301 | 45
Facility
45
TX AVG
25.9
Rank
#264 / 299 | 2.7
Facility
2.7
TX AVG
3.7
Rank
#83 / 299 | 4 | 173 | - |
16
Facility
16
TX AVG
41
Rank
#1153 / 1391 | Dallas I Enterprises | $13.2MFiscal year ending 03/2024
Facility
$13.2MFiscal year ending 03/2024
TX AVG
$8.4M
Rank
#45 / 304 | $9.6MFiscal year ending 03/2024
Facility
$9.6MFiscal year ending 03/2024
TX AVG
$3.5M
Rank
#33 / 304 | 72.5%Fiscal year ending 03/2024
Facility
72.5%Fiscal year ending 03/2024
TX AVG
47%
Rank
#75 / 304 | 455895 |
Diversicare of Lake Highlands is located in Dallas, Texas.
Here are the financial assistance programs available to residents in Texas.
Diversicare of Lake Highlands is in the Lake Highlands neighborhood.
Diversicare of Lake Highlands has a walk score of 16. Car-dependent. Most errands require a car, with limited nearby walkable options.
Diversicare of Lake Highlands's occupancy is 57.2%.
Diversicare of Lake Highlands is registered as a for-profit.
Yes — there are 4 photos of Diversicare of Lake Highlands in the photo gallery on this page.
Diversicare of Lake Highlands is located at 9009 White Rock Trail, Dallas, TX 75238.
(214) 348-8100 will put you in contact with the team at Diversicare of Lake Highlands.
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