Medium-capacity home · Offers a balance of services and community atmosphere.
Highland Care Center
Nestled in the stunning mountains of Salt Lake City, Utah, Highland Care Center is a skilled nursing facility dedicated to providing personalized, holistic care to help residents on their journey back to health. With a supportive, family-oriented environment, the center offers tailored care plans designed to promote maximum independence while fostering an engaging community. Highland Care Center’s multifaceted approach combines 24/7 skilled nursing, physical therapy, and physician oversight to address the diverse needs of its residents.
From wound care and medication management to speech therapy and stroke recovery, the center’s experienced staff is committed to assisting residents in any way possible. Complemented by amenities like private rooms, restaurant-style dining, and beautiful courtyards, Highland Care Center strives to create a home-like atmosphere where residents can feel at ease and continue enjoying the lives they love. By addressing the mind, body, and spirit, the center’s holistic approach aims to help each individual reach optimal health and well-being.
Staffing
Nursing care per resident per day and state rankings: CMS Provider Information.
Standout metric: Physical therapist is +137% above Utah average
4 of 6 metrics below Utah average
Daily care time per resident, by role
US average: 43m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 43m
US average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
US average: 2h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 26m
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
US average: 3h 32m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 32m
US average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Community insights.
Source: CMS Provider Information, average daily residents
About This Community
- Private dining room for family events.
Inspection History
In Utah, the Department of Health and Human Services, Health Facility Licensing conducts regular onsite inspections to ensure compliance with state and federal healthcare standards.
ALM Inspection Grade Unavailable
Not publishedWe don't have enough verified data to publish an inspection grade for this facility — a missing grade reflects what we've been able to verify, not the facility's quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Finances and operations
Based on CMS SNF Cost Report for fiscal year ending in 06/2025.
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Places of interest near Highland Care Center
6.2 miles from city center
Estimated distance in miles from Salt Lake City's city center to Highland Care Center's address, calculated via Google Maps.
— 5.53 miles to nearest hospital (George E. Wahlen Department of Veterans Affairs Medical Center)
Calculate Travel Distance to Highland Care Center
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Compare Nursing Homes around Salt Lake City
Info below is compiled from CMS reports & the UT Dept. of Health & Human Services (DHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Utah average is: 51.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| William E. Christoffersen Salt Lake Veterans Home | NH MC RC SNF | Salt Lake City (University) | 81
Facility
81
UT AVG
94
Rank
#43 / 72 |
90.7%
Facility
90.7%
UT AVG
71.4%
Rank
#11 / 58 | +27% | 5.76
Facility
5.76
UT AVG
3.82
Rank
#4 / 68 | +32% | +51% | $8.3k
Facility
$8.3k
UT AVG
$43.9k
Rank
#38 / 74 | 12
Facility
12
UT AVG
27.3
Rank
#8 / 73 | 3.0
Facility
3.0
UT AVG
7.8
Rank
#3 / 73 | 1 | 74 | - |
39
Facility
39
UT AVG
52
Rank
#56 / 81 | Avalon Va Management LLC | $13.0MFiscal year ending 06/2025
Facility
$13.0MFiscal year ending 06/2025
UT AVG
$9.5M
Rank
#17 / 70 | $7.3MFiscal year ending 06/2025
Facility
$7.3MFiscal year ending 06/2025
UT AVG
$4.7M
Rank
#12 / 70 | 55.8%Fiscal year ending 06/2025
Facility
55.8%Fiscal year ending 06/2025
UT AVG
51.2%
Rank
#21 / 68 | 465150 | ||||
| City Creek Post Acute | NH SNF | Salt Lake City (East Central) | 108
Facility
108
UT AVG
94
Rank
#24 / 72 |
63.0%
Facility
63.0%
UT AVG
71.4%
Rank
#40 / 58 | -12% | 3.93 | -54% | +3% | $0
Facility
$0
UT AVG
$43.9k
Rank
#1 / 74 | 21
Facility
21
UT AVG
27.3
Rank
#28 / 73 | 7.0
Facility
7.0
UT AVG
7.8
Rank
#37 / 73 | 3 | 68 | - |
75
Facility
75
UT AVG
52
Rank
#10 / 81 | Avenues Healthcare, Inc | $8.0MFiscal year ending 06/2025
Facility
$8.0MFiscal year ending 06/2025
UT AVG
$9.5M
Rank
#37 / 70 | $4.8MFiscal year ending 06/2025
Facility
$4.8MFiscal year ending 06/2025
UT AVG
$4.7M
Rank
#28 / 70 | 59.9%Fiscal year ending 06/2025
Facility
59.9%Fiscal year ending 06/2025
UT AVG
51.2%
Rank
#8 / 68 | 465072 | ||||
| Holladay Healthcare Center | NH SNF | Salt Lake City | 120
Facility
120
UT AVG
94
Rank
#14 / 72 |
67.0%
Facility
67.0%
UT AVG
71.4%
Rank
#38 / 58 | -6% | 3.64
Facility
3.64
UT AVG
3.82
Rank
#29 / 68 | -43% | -5% | $0
Facility
$0
UT AVG
$43.9k
Rank
#1 / 74 | 25
Facility
25
UT AVG
27.3
Rank
#40 / 73 | 8.3
Facility
8.3
UT AVG
7.8
Rank
#47 / 73 | - | 80 | A+ |
72
Facility
72
UT AVG
52
Rank
#15 / 81 | Olympus Health, Inc | $11.3MFiscal year ending 06/2025
Facility
$11.3MFiscal year ending 06/2025
UT AVG
$9.5M
Rank
#20 / 70 | $6.7MFiscal year ending 06/2025
Facility
$6.7MFiscal year ending 06/2025
UT AVG
$4.7M
Rank
#16 / 70 | 58.7%Fiscal year ending 06/2025
Facility
58.7%Fiscal year ending 06/2025
UT AVG
51.2%
Rank
#12 / 68 | 465109 | ||||
| Life Care Center of Bountiful | NH SNF | Woods Cross | 100
Facility
100
UT AVG
94
Rank
#29 / 72 |
68.4%
Facility
68.4%
UT AVG
71.4%
Rank
#33 / 58 | -4% | 3.17
Facility
3.17
UT AVG
3.82
Rank
#49 / 68 | -25% | -17% | $51.9k
Facility
$51.9k
UT AVG
$43.9k
Rank
#61 / 74 | 21
Facility
21
UT AVG
27.3
Rank
#28 / 73 | 4.2
Facility
4.2
UT AVG
7.8
Rank
#15 / 73 | 4 | 68 | - |
62
Facility
62
UT AVG
52
Rank
#35 / 81 | Monument Health Bountiful LLC | $5.4MFiscal year ending 12/2024
Facility
$5.4MFiscal year ending 12/2024
UT AVG
$9.5M
Rank
#56 / 70 | $3.4MFiscal year ending 12/2024
Facility
$3.4MFiscal year ending 12/2024
UT AVG
$4.7M
Rank
#47 / 70 | 61.8%Fiscal year ending 12/2024
Facility
61.8%Fiscal year ending 12/2024
UT AVG
51.2%
Rank
#6 / 68 | 465112 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other UT nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Utah
Highland Care Center is located in Salt Lake City, Utah.
Here are the financial assistance programs available to residents in Utah.
Frequently Asked Questions about Highland Care Center
What neighborhood is Highland Care Center in?
Highland Care Center is in the Holladay neighborhood of Salt Lake City.
Is Highland Care Center in a walkable area?
Highland Care Center has a walk score of 63. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the occupancy rate at Highland Care Center?
Highland Care Center's occupancy is 73.2%.
How long has Highland Care Center been in business?
Highland Care Center has been operating for approximately 48 years, based on available licensing and registration records.
Are pets allowed at Highland Care Center?
No, Highland Care Center has a no-pet policy.
Does Highland Care Center operate as a for-profit or non-profit?
Highland Care Center is registered as a for-profit in UT.
What is the overall rating for Highland Care Center?
Highland Care Center received a 5-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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