Hill Haven Nursing Home

Nursing Home & Palliative Care · Commerce, GA

CMS overall rating

880 Ridgeway Road, Commerce, GA 30529 View map

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Hill Haven Nursing Home accepts Medicare, Medicaid, and private pay.

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Hill Haven Nursing Home accepts Medicare, Medicaid, and private pay.

Overview of Hill Haven Nursing Home

Hill Haven Nursing Home is a skilled nursing facility in Commerce, Georgia, operated by Scott Keiser. The 70-bed community serves Jackson County and offers long-term care, short-term rehabilitation, memory care, respite care, and palliative and hospice services.

CMS rates the facility 1 star overall, primarily due to its staffing levels. Nurse staffing averages 2 hours and 37 minutes per resident per day, about 61% below the Georgia average.

Across the nine-year inspection record, the facility has received an average of 7.4 deficiencies per year, 51% above Georgia’s average of 4.9. The most recent standard survey, which concluded in February 2025, cited six deficiencies, including a failure to timely report and investigate a sexual abuse allegation, unsafe water temperatures in five resident rooms, missing employee background checks, and incomplete respiratory care plans.

The facility was revisited in April 2025, and all deficiencies were corrected; the concurrent complaint was unsubstantiated. A complaint investigation in 2023 was substantiated, involving failure to report and investigate an injury of unknown origin. No fines or enforcement actions were recorded.

The facility accepts Medicare, Medicaid, and private pay. Its occupancy rate is 83%, above Georgia’s 78.1% average, which means the community carries consistent demand for a small facility.

Hill Haven is best suited for residents in Jackson County seeking skilled nursing, memory care, or post-acute rehabilitation whose coverage aligns with Medicare or Medicaid and for whom a small community setting near Commerce is the practical priority.

Facility Direct Line (706) 336-8000 asanders@hillhavennh.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

2h 37m per day

vs avg

6 of 6 metrics below state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	20m per day	▼ 32% State avg: 29m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	52m per day	▼ 7% State avg: 56m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 53m per day	▼ 13% State avg: 2h 9m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 34m per day	▼ 17% State avg: 3h 6m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 73% State avg: 3m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	10m per day	▼ 52% State avg: 20m per day · National avg: 28m per day

Capacity and availability

233 days

70-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

23 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 49 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

83%

Higher than the Georgia average: 78.1%

Occupied beds

58 / 70

Average occupied beds in Georgia homes 88 beds

Facility TypeNursing Home

StatusSnf/nf Dual Cert

IssuanceApril 21, 2003

CountyJackson

CMS Certification Number115710

Hill Haven Nursing Home is administered by Trevor Matchim.

Rehabilitation Services

Email tsorensen@hillhavennh.com

Since 2017 · 9 years of data 90 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. Georgia state average

Overall vs. GA average

Latest Inspection April 15, 2025 Re Inspection

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	90	21	This facility has 329% more total deficiencies than a typical Georgia assisted living residence (90 vs. GA avg 21).↑ 329% worse
Deficiencies per year Average deficiencies per year since 2017.	10	2.3	This facility has 335% more deficiencies per year than a typical Georgia assisted living residence (10 vs. GA avg 2.3).↑ 335% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The April 15, 2025 revisit survey found all prior deficiencies corrected and the complaint investigation unsubstantiated with no new deficiencies cited.
The February 20, 2025 annual inspection cited six deficiencies including failure to report and investigate sexual abuse, unsafe water temperatures, incomplete respiratory care plans, and improper food storage.
The February 19, 2025 Life Safety Code survey found 16 deficiencies including non-functioning exit signs, obstructed egress, fire alarm and sprinkler system issues, and emergency lighting failures.

Show Inspection Reports

Inspections since 2020

Total health inspections 4

State average N/A

Last Health inspection on Feb 2025

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

7 of 16 citations resulted from standard inspections; 2 of 16 resulted from complaint investigations; and 7 of 16 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 6 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

16 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 6 years)

Abuse/Neglect moderate citation Feb 20, 2025

Corrected

Abuse/Neglect moderate citation Feb 20, 2025

Corrected

Infection Control moderate citation Feb 20, 2025

Corrected

Nutrition moderate citation Feb 20, 2025

Corrected

Total staff 145

Employees 65

Contractors 80

Staff to resident ratio 2.46 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 28

Average shift 8.2 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 21,171

Nursing staff breakdown

9.1 hours

9.4 hours

8.4 hours

Contractor staffing

2,605 contractor hours this quarter

Certified Nursing Assistant: 33 Licensed Practical Nurse: 28 Medication Aide/Technician: 4 Speech Language Pathologist: 3 Physical Therapy Assistant: 3 Respiratory Therapy Technician: 3 Physical Therapy Aide: 2 Qualified Social Worker: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	40	33	73	11,288	92	100%	8.4
Licensed Practical Nurse	15	28	43	5,262	92	100%	9.4
Registered Nurse	4	0	4	1,095	86	93%	9.1
Mental Health Service Worker	1	0	1	518	62	67%	8.4
Dietitian	1	0	1	500	59	64%	8.5
Physical Therapy Aide	0	2	2	493	66	72%	7.2
Nurse Practitioner	1	0	1	488	61	66%	8
Administrator	1	0	1	448	56	61%	8
Clinical Nurse Specialist	1	0	1	395	52	57%	7.6
Speech Language Pathologist	0	3	3	254	61	66%	4.1
Occupational Therapy Aide	0	1	1	96	12	13%	8
Other Dietary Services Staff	1	0	1	85	13	14%	6.5
Respiratory Therapy Technician	0	3	3	83	27	29%	2.9
Physical Therapy Assistant	0	3	3	58	20	22%	2.9
Occupational Therapy Assistant	0	1	1	48	6	7%	8
Medication Aide/Technician	0	4	4	41	5	5%	8.2
Medical Director	0	1	1	14	7	8%	2
Qualified Social Worker	0	1	1	6	3	3%	2

73 Certified Nursing Assistant

% of Days 100%

43 Licensed Practical Nurse

% of Days 100%

4 Registered Nurse

% of Days 93%

1 Mental Health Service Worker

% of Days 67%

1 Dietitian

% of Days 64%

2 Physical Therapy Aide

% of Days 72%

1 Nurse Practitioner

% of Days 66%

1 Administrator

% of Days 61%

1 Clinical Nurse Specialist

% of Days 57%

3 Speech Language Pathologist

% of Days 66%

1 Occupational Therapy Aide

% of Days 13%

1 Other Dietary Services Staff

% of Days 14%

3 Respiratory Therapy Technician

% of Days 29%

3 Physical Therapy Assistant

% of Days 22%

1 Occupational Therapy Assistant

% of Days 7%

4 Medication Aide/Technician

% of Days 5%

1 Medical Director

% of Days 8%

1 Qualified Social Worker

% of Days 3%

View All Staffing Data

Total fines amount $4K

90% lower than State average

State average: $40K

Number of fines 1

51% fewer fines than State average

State average: 2.1

Payment Denials 0

100% fewer payment denials than State average

State average: 0.3

Fines amount comparison

This facility $4K

State average $40K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Jul 31, 2023 · $4K

Civil Money Penalty Jul 31, 2023

$4K

Last updated: Jan 2026

High-risk clinical events score 8.9

14% better than State average

State average: 10.3

Functional decline score 12.3

29% better than State average

State average: 17.4

Long-stay resident measures

Below average State avg: 3.1

Need for Help with Daily Activities Increased 18.0%

7% worse than State average

State average: 16.8%

Walking Ability Worsened 11.0%

43% better than State average

State average: 19.4%

Low Risk Residents with Bowel/Bladder Incontinence 7.8%

52% better than State average

State average: 16.1%

Falls with Major Injury 6.7%

110% worse than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers 4.0%

37% better than State average

State average: 6.3%

Urinary Tract Infection 1.3%

46% better than State average

State average: 2.5%

Lost Too Much Weight 4.6%

23% better than State average

State average: 6.0%

Depressive Symptoms 33.5%

283% worse than State average

State average: 8.7%

Antipsychotic Use 26.6%

39% worse than State average

State average: 19.1%

Pneumococcal Vaccine 99.6%

9% better than State average

State average: 91.5%

Influenza Vaccine 100.0%

5% better than State average

State average: 95.0%

Hospitalizations per 1,000 days 3.03

39% worse than State average

State average: 2.18

ED visits per 1,000 days 1.81

8% better than State average

State average: 1.97

Short-stay resident measures

Above average State avg: 2.2

Pneumococcal Vaccine 96.0%

19% better than State average

State average: 80.6%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 2.2%

Re-hospitalized after SNF stay 24.7%

In line with State average

State average: 24.2%

Emergency department visits 5.9%

52% better than State average

State average: 12.2%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 55.6%

In line with State average

State average: 53.7%

Successful return to home or community 35.9%

29% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

38% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

6% of new residents, often for short stays.

Typical stay 4 - 5 months

Medicaid

56% of new residents, often for long-term daily care.

Typical stay 1 years

Total residents 59

Medicare

15.3% of residents

Medicaid

83.1% of residents

Private pay or other

1.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Hill Haven Nursing Home from 2012–2024, based on CMS SNF Cost Reports.

Occupancy Rate 93.8% ↑ 5.2pp vs 2023

Net Patient Income $454.1K ↑ ~$836.9K vs 2023

Payroll Costs $3.2M ↑ ~$1.1M vs 2023

Operating Margin 7.7% ↑ 16.9pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	89.4%	87.3%	86.3%	89.5%	86.9%	94.9%	90.5%	93.4%	90.5%	78.1%	70.8%	88.6%	93.8%
Beds	70	70	70	70	70	70	70	70	70	70	70	70	70
Net Income	$76,463	-$261,145	-$187,741	-$136,304	-$90,398	$334,161	$201,261	-$108,683	$561,633	$365,084	-$423,445	-$382,671	$454,484
Gross Revenue	$4,379,840	$4,063,202	$4,479,288	$5,272,659	$5,205,763	$5,966,249	$5,725,639	$5,838,315	$5,683,652	$4,778,269	$4,344,051	$4,252,280	$6,190,987
Operating Expenses	$3,664,084	$3,478,042	$3,727,820	$3,841,870	$4,158,253	$4,482,711	$4,373,454	$4,431,474	$4,298,700	$4,433,668	$4,403,823	$4,547,944	$5,464,997
Net Patient Income	$220,825	-$236,253	-$136,888	$688,067	$461,955	$756,898	$671,255	$644,609	$991,050	-$131,244	-$304,787	-$382,747	$454,134
Net Patient Revenue	$3,884,909	$3,241,789	$3,590,932	$4,529,937	$4,620,208	$5,239,609	$5,044,709	$5,076,083	$5,289,750	$4,302,424	$4,099,036	$4,165,197	$5,919,131
Payroll Costs	$2,006,259	$1,931,973	$1,909,392	$2,012,231	$2,020,198	$2,099,117	$2,095,125	$2,040,619	$2,042,690	$1,965,607	$1,452,082	$2,078,835	$3,169,737
Operating Margin %	5.7%	-7.3%	-3.8%	15.2%	10.0%	14.5%	13.3%	12.7%	18.7%	-3.1%	-7.4%	-9.2%	7.7%
Medicare %	8.3%	6.0%	7.1%	9.8%	10.7%	5.8%	7.5%	6.3%	6.9%	7.4%	4.1%	12.3%	8.7%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	83.0%	88.2%
Private %	91.7%	94.0%	92.9%	90.2%	89.3%	94.2%	92.5%	93.7%	93.1%	92.6%	95.9%	4.7%	3.2%
Net Patient Revenue/Day	$170	$145	$163	$198	$208	$216	$218	$213	$228	$216	$227	$222	$246
Cost/Day	$160	$156	$169	$168	$187	$185	$189	$186	$185	$222	$243	$242	$227
Avg Length of Stay	214.2 days	398.3 days	120.5 days	289.4 days	236.8 days	538.7 days	176.6 days	174.1 days	272.9 days	867.6 days	393.3 days	133.3 days	233.3 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$5.9M

Net patient income

$454.1K

For-profit Operated by a single business entity.

Net patient revenue

$5.9M

Net patient income

$454.1K

Other income

$350

Payroll costs

$3.2M 53.6% of net patient revenue

Other operating costs

$2.3M

Total costs

$5.5M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Most new residents arrive under Medicaid (56% of admissions), and a typical Medicaid stay runs around 1 years.

Coverage residents most often arrive under.

Medicare 38%

Private pay 6%

Medicaid 56%

Coverage residents most often leave under.

Medicare 45%

Private pay 7%

Medicaid 49%

0.0 miles from city center Estimated distance in miles from Commerce's city center to Hill Haven Nursing Home's address, calculated via Google Maps.

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The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.


Hill Haven Nursing Home	NH PC	Commerce	-	70	-	49	-
East Cobb Center for Nursing and Healing	NH HC PC	Marietta	-	117	-	63	Private / Shared Rooms
Christian City Assisted Living Center	NH AL IL	Union City (The Woods)	-	150	-	20	Studio / 1 Bed
Spring Harbor	NH AL IL MC	Columbus	-	60	-	3	1 Bed
Delmar Gardens of Smyrna	NH AL IL MC	Smyrna	-	92	-	46	Apartments

Nursing Home Explorer

Is Hill Haven Nursing Home in a walkable area?

Hill Haven Nursing Home has a walk score of 49. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Hill Haven Nursing Home?

Hill Haven Nursing Home's occupancy is 83%.

What is the best email address for Hill Haven Nursing Home?

The team at Hill Haven Nursing Home can be reached at tsorensen@hillhavennh.com.

Does Hill Haven Nursing Home operate as a for-profit or non-profit?

Hill Haven Nursing Home is registered as a for-profit in GA.

Who is the administrator of Hill Haven Nursing Home?

Trevor Matchim is the administrator of Hill Haven Nursing Home.

How many beds does Hill Haven Nursing Home have?

Hill Haven Nursing Home has 70 beds.

Are there photos of Hill Haven Nursing Home?

Yes — there are 4 photos of Hill Haven Nursing Home in the photo gallery on this page.

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Hill Haven Nursing Home

Overview of Hill Haven Nursing Home

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Contact Information

Amenities & Lifestyle

Contact Hill Haven Nursing Home

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2020

Breakdown of citation severity (last 6 years)

Citations history (last 6 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

73 Certified Nursing Assistant

43 Licensed Practical Nurse

4 Registered Nurse

1 Mental Health Service Worker

1 Dietitian

2 Physical Therapy Aide

1 Nurse Practitioner

1 Administrator

1 Clinical Nurse Specialist

3 Speech Language Pathologist

1 Occupational Therapy Aide

1 Other Dietary Services Staff

3 Respiratory Therapy Technician

3 Physical Therapy Assistant

1 Occupational Therapy Assistant

4 Medication Aide/Technician

1 Medical Director

1 Qualified Social Worker

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges

Places of interest near Hill Haven Nursing Home

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