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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Laurelwood Health Care is a 64-bed skilled nursing facility in Jackson, Tennessee, owned by LHC, Inc., and administered by Lori Moore. It’s licensed since 1992 and operating at 83 percent occupancy, above Tennessee average.
The inspection record within four years shows major regulatory challenges. 26 total citations have been recorded since 2022, compared to a Tennessee average of 4 over the same period, or 6.5 citations per year against a state average of 1. The most consequential finding was a March 2024 complaint investigation that was substantiated and resulted in an immediate jeopardy determination, citing failures in resident supervision and injury investigation. The most recent inspection, conducted January 24, 2025, identified deficiencies across resident rights, pressure ulcer care, fall investigations, catheter care, nutritional monitoring, food service sanitation, and infection control during medication administration. Inspectors noted recurring themes of inadequate environmental cleanliness, incomplete care documentation, and lapses in safety monitoring across multiple visits, with no clear improvement trend. No fines or enforcement actions were recorded. Long-stay quality outcomes are rated below average. Hospitalizations run at 2.53 per 1,000 resident days, 60 percent above the Tennessee average of 1.58, and ED visits at 2.96 per 1,000 days are 89 percent above the state average. Short-stay falls with major injury at 4.6 percent are 491 percent above the Tennessee benchmark of 0.8 percent. RN hours at 20 minutes per resident per day are 46 percent below the 37 minutes state average, and weekend RN coverage at 13 minutes per day is 46 percent below Tennessee’s benchmark.
The facility offers short-term rehabilitation and long-term skilled nursing care in a locked community setting with specialized dementia programming, a sensory room, and a courtyard.
Laurelwood Health Care serves residents needing long-term skilled nursing or dementia care in a secured environment in Jackson. Families should review the March 2024 immediate jeopardy finding, the recurring inspection deficiencies, and the below-average clinical outcome measures directly with facility leadership before deciding.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 18m per day | ▼ 51% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 11m per day | ▲ 9% State avg: 1h 5m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 7m per day | ■ Avg State avg: 2h 9m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 5m per day | ▼ 8% State avg: 3h 21m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 80% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 11m per day | ▼ 54% State avg: 24m per day · National avg: 28m per day |
Higher than the Tennessee average: 71.6%Laurelwood Health Care is administrated by Lori Moore.
In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Tennessee state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | TN Average | vs. TN Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 26 | 4 | This facility has 550% more total citations than a typical Tennessee nursing home (26 vs. TN avg 4).↑ 550% worse |
|
Citations per year
Average citations per year since 2022.
| 6.5 | 1 | This facility has 550% more citations per year than a typical Tennessee nursing home (6.5 vs. TN avg 1).↑ 550% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
2.53
60% worse than Tennessee averageTennessee average: 1.58
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.96
89% worse than Tennessee averageTennessee average: 1.57
Percentage of SNF residents who experience falls with major injury during their stay.
4.6%
491% worse than Tennessee averageTennessee average: 0.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Most residents stay for extended periods and receive ongoing daily care.
2.9 miles from city center
Estimated distance in miles from Jackson's city center to Laurelwood Health Care's address, calculated via Google Maps.
Add your location
Laurelwood Health Care is located in Jackson, Tennessee.
Here are the financial assistance programs available to residents in Tennessee.
The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.
| Mission Convalescent Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Jackson | 44
Facility
44
TN AVG
88
Rank
#378 / 427 | 65.9% | -10% | 3.42 | -67% | -6% | $0 | 20 | 6.7 | - | 39 |
8
Facility
8
TN AVG
34
Rank
#458 / 554 | Old Folks Mission Center,Inc. | $3.9M | $1.9M | 49.1% | 445447 | ||||
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Jackson | 170
Facility
170
TN AVG
88
Rank
#22 / 427 | 46.2% | -37% | 2.93 | -56% | -19% | $17.4k | 24 | 6.0 | 3 | 99 |
8
Facility
8
TN AVG
34
Rank
#458 / 554 | Zabian Sanders | $10.8M | $4.7M | 43.4% | 445453 | ||||
| Northbrooke Post Acute |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Jackson | 120
Facility
120
TN AVG
88
Rank
#82 / 427 | 65.8% | -10% | 2.95 | -36% | -19% | $0 | 33 | 8.3 | 1 | 93 |
0
Facility
0
TN AVG
34
Rank
#532 / 554 | - | $13.6M | $4.7M | 34.6% | 445401 | ||||
| Maplewood Health Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Jackson | 55
Facility
55
TN AVG
88
Rank
#320 / 427 | 58.2% | -20% | 3.77 | -42% | +4% | $93.7k | 32 | 8.0 | 5 | 110 |
0
Facility
0
TN AVG
34
Rank
#532 / 554 | Mfi Healthcare Tn LLC | $15.6M | $6.8M | 43.3% | 445412 |
The legal owner and operator of Laurelwood Health Care is LHC, Inc.
Laurelwood Health Care has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to TN state health department records, Laurelwood Health Care's license number is 00000173.
Laurelwood Health Care's occupancy is 83%.
Lori Moore is the administrator of Laurelwood Health Care.
Laurelwood Health Care has 64 beds.
Laurelwood Health Care is located at 200 Birch Street.
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