Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Most new residents arrive under Medicaid (57% of admissions), and a typical Medicaid stay runs around 3 - 4 months.
Laurelwood Health Care is a 64-bed skilled nursing facility in Jackson, Tennessee, owned by LHC, Inc., and administered by Lori Moore. It’s licensed since 1992 and operating at 83 percent occupancy, above Tennessee average.
The inspection record within four years shows major regulatory challenges. 26 total citations have been recorded since 2022, compared to a Tennessee average of 4 over the same period, or 6.5 citations per year against a state average of 1. The most consequential finding was a March 2024 complaint investigation that was substantiated and resulted in an immediate jeopardy determination, citing failures in resident supervision and injury investigation. The most recent inspection, conducted January 24, 2025, identified deficiencies across resident rights, pressure ulcer care, fall investigations, catheter care, nutritional monitoring, food service sanitation, and infection control during medication administration. Inspectors noted recurring themes of inadequate environmental cleanliness, incomplete care documentation, and lapses in safety monitoring across multiple visits, with no clear improvement trend. No fines or enforcement actions were recorded. Long-stay quality outcomes are rated below average. Hospitalizations run at 2.53 per 1,000 resident days, 60 percent above the Tennessee average of 1.58, and ED visits at 2.96 per 1,000 days are 89 percent above the state average. Short-stay falls with major injury at 4.6 percent are 491 percent above the Tennessee benchmark of 0.8 percent. RN hours at 20 minutes per resident per day are 46 percent below the 37 minutes state average, and weekend RN coverage at 13 minutes per day is 46 percent below Tennessee’s benchmark.
The facility offers short-term rehabilitation and long-term skilled nursing care in a locked community setting with specialized dementia programming, a sensory room, and a courtyard.
Laurelwood Health Care serves residents needing long-term skilled nursing or dementia care in a secured environment in Jackson. Families should review the March 2024 immediate jeopardy finding, the recurring inspection deficiencies, and the below-average clinical outcome measures directly with facility leadership before deciding.
Laurelwood Health Care is administered by Lori Moore.
In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.
Citations
| This Facility | TN Average | vs. TN Avg |
|---|---|---|---|
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Total citations
| 26 | 4 | This facility has 550% more total citations than a typical Tennessee nursing home (26 vs. TN avg 4).↑ 550% worse |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
21% of new residents, usually for short-term rehab.
22% of new residents, often for short stays.
57% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Most residents stay for extended periods and receive ongoing daily care.
Most new residents arrive under Medicaid (57% of admissions), and a typical Medicaid stay runs around 3 - 4 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.9 miles from city center
Estimated distance in miles from Jackson's city center to Laurelwood Health Care's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the TN Dept. of Health (TDH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Tennessee average is: 54.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mission Convalescent Home | NH SNF | Jackson | 44
Facility
44
TN AVG
88
Rank
#376 / 425 |
65.9%
Facility
65.9%
TN AVG
73.1
Rank
#182 / 268 | -10% | 2.29
Facility
2.29
TN AVG
3.63
Rank
#177 / 179 | -67% | -37% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 181 | 20
Facility
20
TN AVG
15.4
Rank
#129 / 180 | 6.7
Facility
6.7
TN AVG
4.4
Rank
#153 / 180 | - | 29 | - |
8
Facility
8
TN AVG
36
Rank
#456 / 520 | Old Folks Mission Center,Inc | $3.9MFiscal year ending 12/2023
Facility
$3.9MFiscal year ending 12/2023
TN AVG
$11.1M
Rank
#170 / 174 | $1.9MFiscal year ending 12/2023
Facility
$1.9MFiscal year ending 12/2023
TN AVG
$5.9M
Rank
#173 / 174 | 49.1%Fiscal year ending 12/2023
Facility
49.1%Fiscal year ending 12/2023
TN AVG
54.1%
Rank
#98 / 174 | 445447 | ||||
| Cypress Grove Post Acute | NH MC SNF | Cv Jackson | 170
Facility
170
TN AVG
88
Rank
#21 / 425 |
62.1%
Facility
62.1%
TN AVG
73.1
Rank
#197 / 268 | -15% | 3.55
Facility
3.55
TN AVG
3.63
Rank
#82 / 179 | -56% | -2% | $17.4k
Facility
$17.4k
TN AVG
$90.9k
Rank
#138 / 181 | 24
Facility
24
TN AVG
15.4
Rank
#148 / 180 | 6.0
Facility
6.0
TN AVG
4.4
Rank
#144 / 180 | 3 | 106 | - |
8
Facility
8
TN AVG
36
Rank
#456 / 520 | Zabian Sanders | $7.6MFiscal year ending 12/2023
Facility
$7.6MFiscal year ending 12/2023
TN AVG
$11.1M
Rank
#131 / 174 | $4.7MFiscal year ending 12/2023
Facility
$4.7MFiscal year ending 12/2023
TN AVG
$5.9M
Rank
#98 / 174 | 61.3%Fiscal year ending 12/2023
Facility
61.3%Fiscal year ending 12/2023
TN AVG
54.1%
Rank
#35 / 174 | 445453 | ||||
| Maplewood Health Care Center | NH HOS RC SNF | Jackson | 55
Facility
55
TN AVG
88
Rank
#320 / 425 |
58.2%
Facility
58.2%
TN AVG
73.1
Rank
#213 / 268 | -20% | 3.66
Facility
3.66
TN AVG
3.63
Rank
#64 / 179 | -42% | +1% | $93.7k
Facility
$93.7k
TN AVG
$90.9k
Rank
#163 / 181 | 32
Facility
32
TN AVG
15.4
Rank
#167 / 180 | 8.0
Facility
8.0
TN AVG
4.4
Rank
#169 / 180 | 5 | 32 | - | - | Mfi Healthcare Tn LLC | $11.6MFiscal year ending 12/2023
Facility
$11.6MFiscal year ending 12/2023
TN AVG
$11.1M
Rank
#58 / 174 | $5.2MFiscal year ending 12/2023
Facility
$5.2MFiscal year ending 12/2023
TN AVG
$5.9M
Rank
#87 / 174 | 45.1%Fiscal year ending 12/2023
Facility
45.1%Fiscal year ending 12/2023
TN AVG
54.1%
Rank
#127 / 174 | 445412 | ||||
| Northbrooke Post Acute | NH HOS MC RC SNF | Jackson | 120
Facility
120
TN AVG
88
Rank
#81 / 425 |
65.8%
Facility
65.8%
TN AVG
73.1
Rank
#183 / 268 | -10% | 2.78
Facility
2.78
TN AVG
3.63
Rank
#166 / 179 | -36% | -23% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 181 | 33
Facility
33
TN AVG
15.4
Rank
#169 / 180 | 8.3
Facility
8.3
TN AVG
4.4
Rank
#172 / 180 | 1 | 79 | - | - | - | $9.1MFiscal year ending 12/2023
Facility
$9.1MFiscal year ending 12/2023
TN AVG
$11.1M
Rank
#100 / 174 | $3.7MFiscal year ending 12/2023
Facility
$3.7MFiscal year ending 12/2023
TN AVG
$5.9M
Rank
#131 / 174 | 40.6%Fiscal year ending 12/2023
Facility
40.6%Fiscal year ending 12/2023
TN AVG
54.1%
Rank
#160 / 174 | 445401 |
Laurelwood Health Care is located in Jackson, Tennessee.
Here are the financial assistance programs available to residents in Tennessee.
Laurelwood Health Care is legally operated by LHC, Inc, and administered by Lori Moore.
Laurelwood Health Care has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to TN state health department records, Laurelwood Health Care's license number is 00000173.
According to TN state health department records, Laurelwood Health Care's license expires on April 23, 2027.
Laurelwood Health Care's occupancy is 83%.
Laurelwood Health Care has been operating for approximately 34 years, based on available licensing and registration records.
No, Laurelwood Health Care has a no-pet policy.
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