Miller’s at Oak Pointe

Nursing Home, Adult Day Care, Assisted Living, Hospice Care & Skilled Nursing · Columbia City, IN

CMS overall rating

411 N Wolf Rd, Columbia City, IN 46725 View map

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Miller’s at Oak Pointe accepts Medicare, Medicaid, and private pay.

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Miller’s at Oak Pointe accepts Medicare, Medicaid, and private pay.

Overview of Miller’s at Oak Pointe

Miller’s at Oak Pointe is an 82-bed assisted living and skilled nursing community offering assisted living, memory care, respite, and short-term stays in Columbia City, Whitley County, Indiana. Signaling availability for new residents, the occupancy at 50 percent runs well below Indiana’s 68.1 percent average. The community offers 24-hour staffing and takes Medicare, Medicaid, and private pay.

The inspection record is the clearest asset. Over two years on file, the facility averaged 2.5 deficiencies annually, 40 percent below Indiana’s 4.2 average, with no immediate jeopardy findings, fines, or enforcement actions, and each complaint investigation returning unsubstantiated. The only deficiencies cited across the entire window came from the November 2024 renewal survey: two findings related to insulin labeling and food safety practices, both administrative in nature. Annual surveys in 2023 and 2024 and both life safety surveys were clean. The 4-star CMS overall rating is supported by a health inspection sub-rating 46.5 percent above Indiana average and staffing 56.9 percent above state benchmark, with nurse hours of 3h 47m per resident day ranking 61st among 287 Indiana SNFs. Quality Measures sit at Indiana’s average.

Restaurant-style dining, a recreation center with large-screen TV and pool table, a hair salon and barber shop, and a private events dining room are among the amenities.

The home-like community suits older adults needing assisted living or memory care with above-average staffing and a consistently clean compliance record in Whitley County.

Facility Direct Line (260) 248-8141 webmail@millersseniorliving.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 47m per day

vs avg

1 of 6 metrics below state avg

Standout metric Registered Nurse (RN) is +51% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	1h 1m per day	▲ 51% State avg: 40m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 1m per day	▲ 33% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 22m per day	▲ 4% State avg: 2h 16m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 42m per day	▲ 14% State avg: 3h 14m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	4m per day	▼ 10% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	34m per day	▲ 26% State avg: 27m per day · National avg: 28m per day

Capacity and availability

75 days

82-bed community

A larger shared setting that may offer more common spaces and organized community services.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 77 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

50%

Lower than the Indiana average: 68.1%

Occupied beds

41 / 82

Average occupied beds in Indiana homes 70 beds

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Distinct Part

StatusActive

IssuanceDecember 1, 2024

ExpirationNovember 30, 2026

License Number24-000055-1

CMS Certification Number155128

Miller’s at Oak Pointe is legally operated by Johnson Memorial Hospital, and administered by Stephen Baker.

Profit StatusFor-profit

Medicare (SNF)

16 units

SNF/NF (Combined)

66 units

Total beds

82 units

Emergency SystemsEmergency call system.

Staffing

Key information about the people who lead and staff this community.

Medical DirectorChristopher Baltes

Director of NursingLeslie Luther

Respite Care

24-Hour Staffing

Fax(260) 248-9831

Private Dining Room

Recreational Center With Large Screen Tv

Pool Table

Medication Reminders

2 Meals A Day Plus A Continental Breakfast

Scheduled Transportation

Weekly Housekeeping / Laundry Service

Community Room For Private Events

Religious Services

Since 2023 · 3 years of data 10 deficiencies 10 inspections

Inspection Score

8 points above the Indiana average for assisted living residences (83/100)

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Indiana state average

Overall vs. IN average

Latest Inspection July 16, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IN Average	vs. IN Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	10	36	This facility has 72% fewer total deficiencies than a typical Indiana assisted living residence (10 vs. IN avg 36).↓ 72% better Rank #64 / 317 Total deficiencies — State benchmarked This home is ranked 64th out of 317 homes in Indiana for Deficiencies. Shows this facility's deficiencies compared to the Indiana average among 317 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Deficiencies per year Average deficiencies per year since 2023.	3.3	12	This facility has 73% fewer deficiencies per year than a typical Indiana assisted living residence (3.3 vs. IN avg 12).↓ 73% better
Deficiencies per inspection Average deficiencies per inspection.	1	1.9	This facility has 47% fewer deficiencies per inspection than a typical Indiana assisted living residence (1 vs. IN avg 1.9).↓ 47% better Rank #179 / 317 Deficiencies per inspection — State benchmarked This home is ranked 179th out of 317 homes in Indiana for Deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Indiana average among 317 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IN Average	vs. IN Avg
Total visits Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.	10	19	This facility has had 47% fewer total visits than the Indiana average (10 vs. IN avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↓ 47% fewer
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	2	7	This facility has 71% fewer inspections with deficiencies than a typical Indiana assisted living residence (2 vs. IN avg 7).↓ 71% better
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	20%	37%	This facility has 17 percentage points lower inspection deficiency rate than a typical Indiana assisted living residence (20% vs. IN avg 37%).↓ 17% better
Inspections Routine, scheduled inspections conducted by state regulators.	3	13	This facility has 77% fewer inspections than a typical Indiana assisted living residence (3 vs. IN avg 13).↓ 77% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

December 10, 2024 life safety survey found full compliance with emergency preparedness and fire safety requirements, with no deficiencies cited.
November 14, 2024 renewal survey cited two deficiencies for unsecured medications, improper insulin labeling, and multiple food safety violations including hand hygiene and equipment cleanliness.
Complaint investigations in 2024 were all unsubstantiated, with no deficiencies found related to the allegations in three separate complaint visits.

Show Inspection Reports

Inspections since 2023

Total health inspections 3

State average N/A

Last Health inspection on Jul 2025

Total health citations

State average N/A

Citations per inspection

1.67

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

4 of 5 citations resulted from standard inspections; and 1 of 5 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

5 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 3 years)

Abuse/Neglect moderate citation Jul 16, 2025

Corrected

Nutrition moderate citation Nov 14, 2024

Corrected

Pharmacy moderate citation Nov 14, 2024

Corrected

Nutrition moderate citation Jan 17, 2023

Corrected

Total staff 170

Employees 74

Contractors 96

Staff to resident ratio 3.27 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 37

Average shift 6.7 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 22,860

Nursing staff breakdown

8.2 hours

8.3 hours

6.8 hours

Contractor staffing

4,573 contractor hours this quarter

Registered Nurse: 27 Licensed Practical Nurse: 16 Certified Nursing Assistant: 14 Medication Aide/Technician: 14 Speech Language Pathologist: 9 Physical Therapy Aide: 8 Respiratory Therapy Technician: 3 Physical Therapy Assistant: 2 Qualified Social Worker: 1 Medical Director: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	37	14	51	9,951	92	100%	6.8
Licensed Practical Nurse	13	16	29	4,091	92	100%	8.3
Registered Nurse	7	27	34	2,618	92	100%	8.2
Clinical Nurse Specialist	4	0	4	1,237	75	82%	6.6
Other Dietary Services Staff	8	0	8	1,176	91	99%	6.5
Dental Services Staff	2	0	2	970	59	64%	8.7
Administrator	1	0	1	520	65	71%	8
Nurse Practitioner	1	0	1	504	63	68%	8
Physical Therapy Aide	0	8	8	418	75	82%	4.4
RN Director of Nursing	1	0	1	317	55	60%	5.8
Speech Language Pathologist	0	9	9	291	75	82%	2.8
Respiratory Therapy Technician	0	3	3	258	68	74%	3.8
Medication Aide/Technician	0	14	14	244	27	29%	6.8
Physical Therapy Assistant	0	2	2	177	62	67%	2.9
Qualified Social Worker	0	1	1	62	44	48%	1.4
Occupational Therapy Assistant	0	1	1	26	9	10%	2.9
Medical Director	0	1	1	2	2	2%	1

51 Certified Nursing Assistant

% of Days 100%

29 Licensed Practical Nurse

% of Days 100%

34 Registered Nurse

% of Days 100%

4 Clinical Nurse Specialist

% of Days 82%

8 Other Dietary Services Staff

% of Days 99%

2 Dental Services Staff

% of Days 64%

1 Administrator

% of Days 71%

1 Nurse Practitioner

% of Days 68%

8 Physical Therapy Aide

% of Days 82%

1 RN Director of Nursing

% of Days 60%

9 Speech Language Pathologist

% of Days 82%

3 Respiratory Therapy Technician

% of Days 74%

14 Medication Aide/Technician

% of Days 29%

2 Physical Therapy Assistant

% of Days 67%

1 Qualified Social Worker

% of Days 48%

1 Occupational Therapy Assistant

% of Days 10%

1 Medical Director

% of Days 2%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 7.1

12% better than State average

State average: 8.0

Functional decline score 15.5

9% better than State average

State average: 17.1

Long-stay resident measures

Above average State avg: 4.1

Need for Help with Daily Activities Increased 11.9%

In line with State average

State average: 12.0%

Walking Ability Worsened 12.5%

13% better than State average

State average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence 22.2%

10% better than State average

State average: 24.6%

Falls with Major Injury 3.0%

23% better than State average

State average: 3.9%

High Risk Residents with Pressure Ulcers 5.0%

16% worse than State average

State average: 4.4%

Urinary Tract Infection 4.9%

302% worse than State average

State average: 1.2%

Lost Too Much Weight 3.0%

47% better than State average

State average: 5.7%

Depressive Symptoms 0.0%

100% better than State average

State average: 24.1%

Antipsychotic Use 6.8%

46% better than State average

State average: 12.4%

Pneumococcal Vaccine 100.0%

7% better than State average

State average: 93.7%

Influenza Vaccine 97.9%

In line with State average

State average: 95.4%

Short-stay resident measures

Average State avg: 2.9

Pneumococcal Vaccine 100.0%

22% better than State average

State average: 81.7%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 1.4%

Influenza Vaccine 100.0%

27% better than State average

State average: 79.0%

Re-hospitalized after SNF stay 27.9%

25% worse than State average

State average: 22.4%

Emergency department visits 6.8%

35% better than State average

State average: 10.5%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 43.2%

19% worse than State average

State average: 53.7%

Successful return to home or community 62.2%

23% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

19% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

79% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 4 - 5 years

Total residents 52

Medicare

17.3% of residents

Medicaid

38.5% of residents

Private pay or other

44.2% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Miller’s at Oak Pointe from 2016–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 52.4% ↑ 7.9pp vs 2022

Net Patient Income -$1.9M ↓ ~$921.9K vs 2022

Payroll Costs $2.9M ↑ ~$867.0K vs 2022

Operating Margin -33.9% ↓ 10.0pp vs 2022

Metric	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	60.6%	55.3%	54.1%	51.7%	44.3%	38.5%	44.6%	52.4%
Beds	82	82	82	82	82	82	82	82
Net Income	-$496,618	-$51,097	-$682,151	-$658,648	-$755,109	-$783,843	-$985,445	-$1,908,127
Gross Revenue	$5,096,425	$4,825,409	$5,487,710	$5,450,386	$4,791,725	$3,846,613	$4,205,613	$5,897,147
Operating Expenses	$5,276,831	$4,498,475	$5,465,202	$5,508,634	$5,351,549	$4,950,152	$5,144,580	$7,568,142
Net Patient Income	-$518,943	-$69,840	-$699,293	-$673,777	-$939,847	-$1,200,218	-$992,183	-$1,914,066
Net Patient Revenue	$4,757,888	$4,428,635	$4,765,909	$4,834,857	$4,411,702	$3,749,934	$4,152,397	$5,654,076
Payroll Costs	$2,400,955	$2,432,673	$2,391,050	$2,283,728	$2,244,689	$1,997,656	$1,993,094	$2,860,103
Operating Margin %	-10.9%	-1.6%	-14.7%	-13.9%	-21.3%	-32.0%	-23.9%	-33.9%
Medicare %	9.0%	12.0%	12.2%	10.2%	10.2%	10.2%	10.3%	6.5%
Medicaid %	43.8%	48.2%	42.6%	36.4%	38.4%	44.8%	38.0%	46.9%
Private %	47.2%	39.8%	45.2%	53.4%	51.4%	45.0%	51.7%	46.6%
Net Patient Revenue/Day	$262	$267	$294	$312	$332	$325	$311	$360
Cost/Day	$290	$272	$337	$356	$403	$430	$386	$482
Avg Length of Stay	149.0 days	100.4 days	86.6 days	85.5 days	82.6 days	106.7 days	100.3 days	75.4 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$5.7M

Net patient income

-$1.9M

For-profit Corporation

Net patient revenue

$5.7M

Net patient income

-$1.9M

Other income

$5.9K

Payroll costs

$2.9M 50.6% of net patient revenue

Other operating costs

$4.7M

Total costs

$7.6M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (79% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 19%

Private pay 79%

Medicaid 2%

Coverage residents most often leave under.

Medicare 15%

Private pay 82%

Medicaid 2%

0.0 miles from city center Estimated distance in miles from Columbia City's city center to Miller’s at Oak Pointe's address, calculated via Google Maps.

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The information below is reported by the Indiana Department of Health, Division of Long Term Care.


Westminster Village Muncie	NH AL IL SNF	Muncie	-	303	A+	6	Studio / 1 Bed / 2 Bed
Christian Care Retirement Community	NH AL IL MC SNF	Bluffton (Toll Gate Heights)	-	145	-	4	1 Bed / 2 Bed / 3 Bed
Copper Trace Family-first Senior Living	NH AL MC SNF	Westfield	-	223	-	4	1 Bed / 2 Bed
Wellbrooke of Westfield	NH AL	Westfield	-	129	A-	5	Studio / 1 Bed
Miller’s at Oak Pointe	NH ADC AL HOS SNF	Columbia City	-	82	-	77	-

Nursing Home Explorer

Who is the Director of Nursing at Miller’s at Oak Pointe?

Leslie Luther is the Director of Nursing at Miller’s at Oak Pointe.

Who is the owner of Miller’s at Oak Pointe?

Miller’s at Oak Pointe is legally operated by Johnson Memorial Hospital, and administered by Stephen Baker.

Is Miller’s at Oak Pointe in a walkable area?

Miller’s at Oak Pointe has a walk score of 77. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Miller’s at Oak Pointe?

According to IN state health department records, Miller’s at Oak Pointe's license number is 24-000055-1.

When does Miller’s at Oak Pointe's license expire?

According to IN state health department records, Miller’s at Oak Pointe's license expires on November 30, 2026.

What is the occupancy rate at Miller’s at Oak Pointe?

Miller’s at Oak Pointe's occupancy is 50%.

Does Miller’s at Oak Pointe operate as a for-profit or non-profit?

Miller’s at Oak Pointe is registered as a for-profit in IN.

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Miller’s at Oak Pointe

Overview of Miller’s at Oak Pointe

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Safety & Compliance

Staffing

Leadership

Therapy & Rehabilitation

Staffing & Medical

Contact Information

Amenities & Lifestyle

Contact Miller’s at Oak Pointe

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

51 Certified Nursing Assistant

29 Licensed Practical Nurse

34 Registered Nurse

4 Clinical Nurse Specialist

8 Other Dietary Services Staff

2 Dental Services Staff

1 Administrator

1 Nurse Practitioner

8 Physical Therapy Aide

1 RN Director of Nursing

9 Speech Language Pathologist

3 Respiratory Therapy Technician

14 Medication Aide/Technician

2 Physical Therapy Assistant

1 Qualified Social Worker

1 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Admissions

Discharges

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