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Based in the vibrant Richmond, Our Lady of Hope Health Center has been serving seniors with unwavering compassion since its founding in 1996. As a not-for-profit organization, it holds true to its mission of honoring the unique choices and preferences of each resident. A comprehensive range of services is offered to cater to the diverse needs of seniors, including skilled rehabilitation, memory care, and assisted living. Its dedicated team of specialists, including cardiopulmonary, physical, occupational, and speech therapists, are always available on-site to provide personalized care.
The home also provides on-site respiratory therapy, pastoral care, and music therapy among other specialized services that nurture the physical, emotional, and spiritual well-being of residents. Its living spaces are thoughtfully designed to provide residents with a sense of serenity and independence. Spacious apartments and private/shared studios offer a haven of comfort, with round-the-clock nursing care available to provide peace of mind to residents and their families. Our Lady of Hope Health Center has a transparent and inclusive fee structure, with no buy-in fees required. This allows residents to access unparalleled care without unnecessary financial burdens.
Annemarie Neville, RN, BSN, LNHA, serves as the Assisted Living Administrator at Our Lady of Hope Health Center. She leads the assisted living community with dedication and expertise, ensuring quality care and a supportive environment for residents in Richmond, VA.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered nurse hours per resident per day.
Nurse aide hours per resident per day.
Total number of nurse staff hours per resident per day on weekends.
Physical therapist staff hours per resident per day.
Registered nurse hours per resident per day on weekends.
May offer a more intimate, personalized care environment.
Lower occupancy suggests more openings may be available.
Most residents typically stay for a few weeks or months before returning home or moving on.
95% of new residents, usually for short-term rehab.
5% of new residents, often for short stays.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
In line with Virginia average
Our Lady of Hope Health Center is administrated by Annemarie Neville.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
2 inspections related to complaints
1 inspection with violations (12.5%)
Virginia average: 13 inspections
Virginia average: 61.5% of inspections with violations
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Virginia average: 7 complaints
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Virginia average: 13 citations
Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 8 violations
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average 4.2
Last Health inspection on Dec 2024
Virginia average 38.4
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 31 citations resulted from standard inspections; and 7 of 31 resulted from complaint investigations.
0
100% better than Virginia average
Virginia average: 0.4
0
100% better than Virginia average
Virginia average: 1
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 06, 2024
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 06, 2024
Corrected
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Dec 06, 2024
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 27, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
13.5 miles from city center — 2.37 miles to nearest hospital (Pinnell Donna I)
13700 N Gayton Rd, Richmond, VA 23233
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
111% better than Virginia average
Virginia average ratio: 1.67:1
0% compared with Virginia average
Virginia average: 8 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
This role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
This role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
This role is partially covered by contractors.
Total hours from contractors
9,733 contractor hours this quarter
| Certified Nursing Assistant | 47 | 82 | 129 | 14,988 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 31 | 50 | 81 | 7,882 | 91 | 100% | 8.3 |
| Registered Nurse | 8 | 5 | 13 | 2,688 | 91 | 100% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 1,049 | 45 | 49% | 7.3 |
| Speech Language Pathologist | 0 | 6 | 6 | 930 | 58 | 64% | 6.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 824 | 65 | 71% | 7.2 |
| Physical Therapy Assistant | 0 | 4 | 4 | 810 | 57 | 63% | 7.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 564 | 44 | 48% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 539 | 63 | 69% | 8.5 |
| Administrator | 1 | 0 | 1 | 483 | 60 | 66% | 8.1 |
| Other Social Services Staff | 1 | 0 | 1 | 463 | 59 | 65% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 224 | 39 | 43% | 5.7 |
| Qualified Social Worker | 0 | 3 | 3 | 215 | 31 | 34% | 5.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 63 | 50 | 55% | 1.3 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
16% worse than Virginia average
Virginia average: 10.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.2
13% better than Virginia average
Virginia average: 19.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
17.9%
6% worse than Virginia average
Virginia average: 16.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.6%
27% better than Virginia average
Virginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
7% better than Virginia average
Virginia average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
10.0%
86% worse than Virginia average
Virginia average: 5.4%
Percent of long-stay residents with a urinary tract infection
9.7%
528% worse than Virginia average
Virginia average: 1.5%
Percent of long-stay residents who lose too much weight
15.7%
169% worse than Virginia average
Virginia average: 5.9%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Virginia average
Virginia average: 14.9%
Percent of long-stay residents who received an antipsychotic medication
12.9%
In line with Virginia average
Virginia average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
7% better than Virginia average
Virginia average: 91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
83.3%
11% worse than Virginia average
Virginia average: 94.0%
Number of hospitalizations per 1,000 long-stay resident days.
2.54
74% worse than Virginia average
Virginia average: 1.46
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.72
22% worse than Virginia average
Virginia average: 1.41
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
24% better than Virginia average
Virginia average: 74.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
30% better than Virginia average
Virginia average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.1%
15% better than Virginia average
Virginia average: 73.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.6%
In line with Virginia average
Virginia average: 22.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
32% worse than Virginia average
Virginia average: 11.7%
Percentage of SNF residents who experience falls with major injury during their stay.
1.3%
74% worse than Virginia average
Virginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
60.6%
13% better than Virginia average
Virginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
68.5%
35% better than Virginia average
Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Historical financial and operational data for Our Lady of Hope Health Center based on CMS SNF Cost Reports.
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