Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.

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Based in the vibrant Richmond, Our Lady of Hope Health Center has been serving seniors with unwavering compassion since its founding in 1996. As a not-for-profit organization, it holds true to its mission of honoring the unique choices and preferences of each resident. A comprehensive range of services is offered to cater to the diverse needs of seniors, including skilled rehabilitation, memory care, and assisted living. Its dedicated team of specialists, including cardiopulmonary, physical, occupational, and speech therapists, are always available on-site to provide personalized care.
The home also provides on-site respiratory therapy, pastoral care, and music therapy among other specialized services that nurture the physical, emotional, and spiritual well-being of residents. Its living spaces are thoughtfully designed to provide residents with a sense of serenity and independence. Spacious apartments and private/shared studios offer a haven of comfort, with round-the-clock nursing care available to provide peace of mind to residents and their families. Our Lady of Hope Health Center has a transparent and inclusive fee structure, with no buy-in fees required. This allows residents to access unparalleled care without unnecessary financial burdens.
Annemarie Neville, RN, BSN, LNHA, serves as the Assisted Living Administrator at Our Lady of Hope Health Center. She leads the assisted living community with dedication and expertise, ensuring quality care and a supportive environment for residents in Richmond, VA.
May offer a more intimate, personalized care environment.
That suggests steady demand, but availability may be limited.
Most residents typically stay for a few weeks or months before returning home or moving on.
95% of new residents, usually for short-term rehab.
5% of new residents, often for short stays.
Our Lady of Hope Health Center is administrated by Annemarie Neville.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
2 inspections related to complaints
1 inspection with violations (12.5%)
Virginia average: 13 inspections
Virginia average: 61.5% of inspections with violations
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Virginia average: 7 complaints
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Virginia average: 13 citations
Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 8 violations
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
13.5 miles from city center
13700 N Gayton Rd, Richmond, VA 23233
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 13 | 8 | Yes |
| Licensed Practical Nurse | 81 | 8.3 | Yes |
| Certified Nursing Assistant | 129 | 7.9 | Yes |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 47 | 82 | 129 | 14,988 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 31 | 50 | 81 | 7,882 | 91 | 100% | 8.3 |
| Registered Nurse | 8 | 5 | 13 | 2,688 | 91 | 100% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 1,049 | 45 | 49% | 7.3 |
| Speech Language Pathologist | 0 | 6 | 6 | 930 | 58 | 64% | 6.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 824 | 65 | 71% | 7.2 |
| Physical Therapy Assistant | 0 | 4 | 4 | 810 | 57 | 63% | 7.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 564 | 44 | 48% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 539 | 63 | 69% | 8.5 |
| Administrator | 1 | 0 | 1 | 483 | 60 | 66% | 8.1 |
| Other Social Services Staff | 1 | 0 | 1 | 463 | 59 | 65% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 224 | 39 | 43% | 5.7 |
| Qualified Social Worker | 0 | 3 | 3 | 215 | 31 | 34% | 5.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 63 | 50 | 55% | 1.3 |
Source: CMS Health Citations (Feb 2020 – Dec 2024)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Dec 06, 2024 | D | Quality of Care | F0686 | Corrected |
| Dec 06, 2024 | D | Quality of Care | F0689 | Corrected |
| Dec 06, 2024 | D | Care Planning | F0656 | Corrected |
| Sep 27, 2023 | D | Abuse/Neglect | F0607 | Corrected |
| Sep 27, 2023 | D | Abuse/Neglect | F0609 | Corrected |
| Sep 27, 2023 | D | Nursing Services | F0711 | Corrected |
| Sep 27, 2023 | D | Care Planning | F0657 | Corrected |
| May 03, 2023 | D | Pharmacy | F0761 | Corrected |
| May 03, 2023 | D | Care Planning | F0641 | Corrected |
| May 03, 2023 | D | Care Planning | F0656 | Corrected |
| May 03, 2023 | D | Resident Rights | F0554 | Corrected |
| May 03, 2023 | D | Resident Rights | F0561 | Corrected |
| Dec 09, 2021 | D | Nursing Services | F0730 | Corrected |
| Dec 09, 2021 | D | Nutrition | F0812 | Corrected |
| Dec 09, 2021 | D | Quality of Care | F0695 | Corrected |
| Dec 09, 2021 | D | Care Planning | F0657 | Corrected |
| Feb 27, 2020 | D | Abuse/Neglect | F0607 | Corrected |
| Feb 27, 2020 | E | Environmental | F0909 | Corrected |
| Feb 27, 2020 | E | Nursing Services | F0730 | Corrected |
| Feb 27, 2020 | D | Nursing Services | F0947 | Corrected |
| Feb 27, 2020 | F | Nutrition | F0814 | Corrected |
| Feb 27, 2020 | D | Quality of Care | F0695 | Corrected |
| Feb 27, 2020 | D | Quality of Care | F0698 | Corrected |
| Feb 27, 2020 | E | Quality of Care | F0700 | Corrected |
| Feb 27, 2020 | D | Care Planning | F0645 | Corrected |
| Feb 27, 2020 | D | Care Planning | F0655 | Corrected |
| Feb 27, 2020 | D | Care Planning | F0656 | Corrected |
| Feb 27, 2020 | E | Care Planning | F0657 | Corrected |
| Feb 27, 2020 | E | Resident Rights | F0578 | Corrected |
| Feb 27, 2020 | D | Resident Rights | F0622 | Corrected |
| Feb 27, 2020 | D | Resident Rights | F0623 | Corrected |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Active councils help families stay involved in care decisions and facility operations.
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Historical financial and operational data for Our Lady of Hope Health Center based on CMS SNF Cost Reports.
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