Our Lady of Hope Health Center

Our Lady of Hope Health Center is a Nursing Home in Virginia

Our Lady of Hope… is a Nursing Home in Virginia

Our Lady of Hope Health Center

13700 N Gayton Rd, Richmond, VA 23233 View Map

Our Lady of Hope Health Center is a Nursing Home in Virginia

Our Lady of Hope… is a Nursing Home in Virginia

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Overview of Our Lady of Hope Health Center

Based in the vibrant Richmond, Our Lady of Hope Health Center has been serving seniors with unwavering compassion since its founding in 1996. As a not-for-profit organization, it holds true to its mission of honoring the unique choices and preferences of each resident. A comprehensive range of services is offered to cater to the diverse needs of seniors, including skilled rehabilitation, memory care, and assisted living. Its dedicated team of specialists, including cardiopulmonary, physical, occupational, and speech therapists, are always available on-site to provide personalized care. 
The home also provides on-site respiratory therapy, pastoral care, and music therapy among other specialized services that nurture the physical, emotional, and spiritual well-being of residents. Its living spaces are thoughtfully designed to provide residents with a sense of serenity and independence. Spacious apartments and private/shared studios offer a haven of comfort, with round-the-clock nursing care available to provide peace of mind to residents and their families. Our Lady of Hope Health Center has a transparent and inclusive fee structure, with no buy-in fees required. This allows residents to access unparalleled care without unnecessary financial burdens.

+1 804-360-1960

Managed by Annemarie Neville

Assisted Living Administrator

Annemarie Neville, RN, BSN, LNHA, serves as the Assisted Living Administrator at Our Lady of Hope Health Center. She leads the assisted living community with dedication and expertise, ensuring quality care and a supportive environment for residents in Richmond, VA.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.99/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 97

This home is often near full

That suggests steady demand, but availability may be limited.

Higher demand than most homes in Virginia
Occupancy rate 95.9%
Residents per day (avg) 71
Occupancy rate
95.9%
Residents per day (avg)
71

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

95% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

5% of new residents, often for short stays.

Typical stay 6 - 7 years

Finances and operations

Voluntary non-profit home
Church
Home revenue
$22.0M
Surplus of revenue
$3.7M
Voluntary non-profit home Church
Home revenue
$21,975,037.00
Surplus of revenue
$3,721,120.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.9M
31.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.3M
Total costs $18.3M
Bed community size
97-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 27 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

License Status
Active
Facility Type
Assisted Living Facility
License Expiration
July 14, 2028

Additional licensing details

CMS Certification Number: 495311
Qualification: Three Year | Special Care Unit | Non-Ambulatory | Residential and Assisted Living Care

Ownership & operating entity

Our Lady of Hope Health Center is administrated by Annemarie Neville.

Contact Information

Business Hours: 24 hours , Sunday - Saturday
Contact Our Lady of Hope Health Center

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

8 inspections

2 inspections related to complaints

1 inspection with violations (12.5%)

Virginia average: 13 inspections

Virginia average: 61.5% of inspections with violations

2 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Virginia average: 7 complaints

Inspection oversight

Inspector name:Tamara Watkins

8 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Virginia average: 13 citations

1 violation

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Virginia average: 8 violations

Compare Nursing Homes around Richmond

The information below is reported by the Virginia Department of Social Services and Department of Health.
Our Lady of Hope Health Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Richmond
163
No
27
DILORENZO, FRANCIS
95.9%
$20,855,017.00
$6,922,178.00
33.2%
71.30
4/5
3.9944
4/5
3/5
3/5
-
The Virginia Home
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Richmond
-
No
48
-
-
-
-
-
129.30
3/5
4.0309
2/5
3/5
5/5
-
Southampton Rehabilitation and Healthcare Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Richmond
196
No
55
POWELL, RAVEN
82.9%
$10,975,208.00
$3,205,887.00
29.2%
176.30
1/5
2.9350
2/5
1/5
4/5
3
Westport Rehabilitation and Nursing Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Richmond
225
No
28
-
91.1%
$37,804,329.00
$14,277,522.00
37.8%
192.90
1/5
3.0199
1/5
1/5
3/5
2

Places of interest near Our Lady of Hope Health Center

Address 13.5 miles from city center

Address 13700 N Gayton Rd, Richmond, VA 23233

Calculate Travel Distance to Our Lady of Hope Health Center

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

250
Total Staff
92
Employees
158
Contractors
31,721
Total Hours (Quarter)
45
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse138 Yes
Licensed Practical Nurse818.3 Yes
Certified Nursing Assistant1297.9 Yes
Staff by Category
Administration
1 staff
8.1hs shift avg
Nursing Staff
223 staff
8hs shift avg
Physicians & Practitioners
3 staff
7.7hs shift avg
Therapy Services
19 staff
6.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
7hs shift avg
Dietary Services
0 staff
0hs shift avg
Other Services
0 staff
0hs shift avg
Contractor Analysis
30.7%
of total hours from contractors
9,733 contractor hours this quarter
Licensed Practical Nurse: 50 Certified Nursing Assistant: 82 Speech Language Pathologist: 6 Physical Therapy Assistant: 4 Physical Therapy Aide: 5 Respiratory Therapy Technician: 2 Registered Nurse: 5 Occupational Therapy Assistant: 1 Qualified Social Worker: 3
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant478212914,98891100%7.9
Licensed Practical Nurse3150817,88291100%8.3
Registered Nurse85132,68891100%8
Physical Therapy Aide0551,0494549%7.3
Speech Language Pathologist0669305864%6.5
Clinical Nurse Specialist2028246571%7.2
Physical Therapy Assistant0448105763%7.6
Respiratory Therapy Technician0225644448%6.9
Nurse Practitioner1015396369%8.5
Administrator1014836066%8.1
Other Social Services Staff1014635965%7.9
Occupational Therapy Aide1012243943%5.7
Qualified Social Worker0332153134%5.6
Occupational Therapy Assistant011635055%1.3

Health Inspection History

Total Health inspections 5
19% above Virginia average
Virginia average: 4.2

Last Health inspection on Dec 2024

Total Health citations 31
19% below Virginia average
Virginia average: 38.4

6.2 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 24 citations
Complaint investigations 7 citations
Breakdown of citations
Critical Health citations 0
100% below Virginia average
Virginia average: 0.4
Serious Health citations 0
100% below Virginia average
Virginia average: 1.0
Moderate Health citations 31

Minor Health citations 0
Citations history (last 3 years)
Quality of Care moderate citation Dec 06, 2024
Corrected

Quality of Care moderate citation Dec 06, 2024
Corrected

Care Planning moderate citation Dec 06, 2024
Corrected

Abuse/Neglect moderate citation Sep 27, 2023
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit (Church)
Resident Census by Payment Source
71 Total Residents
Medicare 24 (33.8%)
Medicaid 18 (25.4%)
Private Pay/Other 29 (40.8%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 11.8
16% worse than Virginia average
Virginia average: 10.1
Functional decline score 17.2
13% better than Virginia average
Virginia average: 19.7
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 17.9%
6% above Virginia average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 16.6%
27% below Virginia average.
Safety & clinical stability

Falls with Major Injury 3.4%
7% below Virginia average.

High Risk Residents with Pressure Ulcers 10.0%
86% above Virginia average.

Urinary Tract Infection 9.7%
528% above Virginia average.
Emotional & behavioral wellbeing

Depressive Symptoms 0.0%
100% below Virginia average.

Antipsychotic Use 12.9%
0% above Virginia average.
Preventive care

Pneumococcal Vaccine 98.0%
7% above Virginia average.

Influenza Vaccine 83.3%
11% below Virginia average.
Nutrition & physical health

Lost Too Much Weight 15.7%
169% above Virginia average.
Short-stay resident measures
Pneumococcal Vaccine 92.7%

24% better than Virginia average
Antipsychotic medication increase 0.9%

30% better than Virginia average
Influenza Vaccine 85.1%

15% better than Virginia average

Guides for Better Senior Living

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Financial Aid for Virginia Seniors

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Virginia Respite Care Grant Program

VA Respite Grant

Caregiver of someone 60+, Virginia resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited grants; rural/urban balance.

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Varies by locality; typically < ~$2,510/month (200% FPL).

Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

$2,000 (individual).

Serves 4,000; personal needs allowance ($90/month).

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled, VA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized, VA resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Senior Community Service Employment Program (SCSEP)

Virginia SCSEP

Age 55+, unemployed, low-income, VA resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP/Goodwill partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.

~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).

Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).

Offered in 90% of localities; saves ~$500-$2,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+, VA resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

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