Regency Florence

Nursing Home, Respite Care & Skilled Nursing · Florence, OR

CMS overall rating

1951 E. 21St Street, Florence, OR 97439 View map

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Regency Florence accepts Medicare, Medicaid, and private pay.

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Regency Florence accepts Medicare, Medicaid, and private pay.

Overview of Regency Florence

Regency Florence is a nursing home located on East 21st Street in Florence, Oregon, a very walkable community where errands and essentials are within a reasonable walking distance. The 72-bed home has been operating for 20 years. It serves residents needing both short-term rehabilitation and longer-term nursing care. Families can pay through Medicare, Medicaid, and private pay.

The home clinically focuses on rehabilitation and recovery. Nurse staffing averages 5 hours and 18 minutes per resident per day. Nurse aides provide the bulk of hands-on support, and registered nurses and licensed practical nurses complete the care team.

The facility also offers specialized rehabilitation services for residents focused on therapy and recuperation. Most seniors stay for an average of 102 days, including post-acute recovery stays and longer-term residents.

Beyond rehabilitation therapy, Regency Florence offers respite care for families who need a break from managing a loved one’s recovery at home. The home is conveniently located for visiting family and is closely connected to the local Florence community.

State inspections have documented areas where operational and care practices need improvement and consistent follow-through. Families considering Regency Florence may want to review inspection reports and ask about how the home addresses these findings and implements ongoing quality checks.

Facility Direct Line (541) 997-8436

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

5h 18m per day

vs avg

4 of 6 metrics below state avg

Standout metric LPN / LVN is +54% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	38m per day	▼ 7% State avg: 41m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 23m per day	▲ 54% State avg: 54m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	3h 8m per day	▼ 7% State avg: 3h 22m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 28m per day	■ Avg State avg: 4h 23m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	4m per day	▼ 24% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	19m per day	▼ 27% State avg: 26m per day · National avg: 28m per day

Capacity and availability

102 days

72-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

20 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 70 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

54%

Lower than the Oregon average: 65.7%

Occupied beds

39 / 72

Average occupied beds in Oregon homes 55 beds

Facility TypeSkilled Nursing Facility / Nursing Facility Dual Certification

StatusActive

IssuanceMarch 2, 2006

CountyLane

CMS Certification Number385142

Regency Florence is administered by Paige Ryan.

Owner NameRegency Florence, LLC

Rehabilitation Services

Respite Care

Email pryan@regency-pacific.com

Fax(541) 997-4407

Since 2022 · 4 years of data 27 deficiencies 10 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Oregon state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Oregon state average

Overall vs. OR average

Latest Inspection March 26, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	OR Average	vs. OR Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	27	31	This facility has 13% fewer total deficiencies than a typical Oregon assisted living residence (27 vs. OR avg 31).↓ 13% better
Deficiencies per year Average deficiencies per year since 2022.	6.8	7.8	This facility has 13% fewer deficiencies per year than a typical Oregon assisted living residence (6.8 vs. OR avg 7.8).↓ 13% better
Deficiencies per inspection Average deficiencies per inspection.	2.7	4.4	This facility has 39% fewer deficiencies per inspection than a typical Oregon assisted living residence (2.7 vs. OR avg 4.4).↓ 39% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	OR Average	vs. OR Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	10	7	This facility has 43% more total inspections than a typical Oregon assisted living residence (10 vs. OR avg 7).↑ 43% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

March 26, 2025 inspection found 4 deficiencies including failure to follow physician therapy orders, incontinence care, and call light accessibility, with staff terminated for neglect and uncorrected issues on follow-up.
December 6, 2024 inspection cited 14 deficiencies including failure to investigate abuse, medication errors, inadequate wound care, and trauma-informed care, many corrected initially but not on follow-up visits.
Multiple inspections from September 2023 to January 2024 repeatedly found failure to report complete COVID-19 data to the CDC’s National Healthcare Safety Network, with deficiencies uncorrected at each report.

Show Inspection Reports

Inspections since 2022

Total health inspections 8

State average N/A

Last Health inspection on Mar 2025

Total health citations

State average N/A

Citations per inspection

4.75

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

15 of 38 citations resulted from standard inspections; 17 of 38 resulted from complaint investigations; and 6 of 38 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

1 serious citation State average: N/A

37 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 4 years)

Quality of Care moderate citation Mar 26, 2025

Corrected

Abuse/Neglect moderate citation Dec 06, 2024

Corrected

Administration moderate citation Dec 06, 2024

Corrected

Pharmacy moderate citation Dec 06, 2024

Corrected

Total staff 121

Employees 91

Contractors 30

Staff to resident ratio 2.88 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 32

Average shift 7.8 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 22,867

Nursing staff breakdown

9.2 hours

9.6 hours

8 hours

Contractor staffing

1,230 contractor hours this quarter

Certified Nursing Assistant: 27 Speech Language Pathologist: 1 Occupational Therapy Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	37	27	64	10,226	92	100%	8
Licensed Practical Nurse	12	0	12	3,597	92	100%	9.6
Registered Nurse	8	0	8	1,617	87	95%	9.2
RN Director of Nursing	4	0	4	1,598	81	88%	7.2
Speech Language Pathologist	1	1	2	968	66	72%	7.9
Nurse Aide in Training	11	0	11	962	68	74%	7.3
Physical Therapy Assistant	1	0	1	577	62	67%	9.3
Medication Aide/Technician	4	0	4	534	44	48%	7.7
Administrator	1	0	1	480	60	65%	8
Nurse Practitioner	1	0	1	464	58	63%	8
Dietitian	1	0	1	433	64	70%	6.8
Mental Health Service Worker	1	0	1	431	60	65%	7.2
Other Dietary Services Staff	1	0	1	333	58	63%	5.7
Clinical Nurse Specialist	3	0	3	287	46	50%	5.8
Respiratory Therapy Technician	1	0	1	237	72	78%	3.3
Occupational Therapy Aide	1	0	1	44	21	23%	2.1
Qualified Social Worker	2	0	2	32	15	16%	2
Medical Director	0	1	1	24	11	12%	2.2
Occupational Therapy Assistant	0	1	1	24	35	38%	0.7
Dental Services Staff	1	0	1	0	1	1%	0.2

64 Certified Nursing Assistant

% of Days 100%

12 Licensed Practical Nurse

% of Days 100%

8 Registered Nurse

% of Days 95%

4 RN Director of Nursing

% of Days 88%

2 Speech Language Pathologist

% of Days 72%

11 Nurse Aide in Training

% of Days 74%

1 Physical Therapy Assistant

% of Days 67%

4 Medication Aide/Technician

% of Days 48%

1 Administrator

% of Days 65%

1 Nurse Practitioner

% of Days 63%

1 Dietitian

% of Days 70%

1 Mental Health Service Worker

% of Days 65%

1 Other Dietary Services Staff

% of Days 63%

3 Clinical Nurse Specialist

% of Days 50%

1 Respiratory Therapy Technician

% of Days 78%

1 Occupational Therapy Aide

% of Days 23%

2 Qualified Social Worker

% of Days 16%

1 Medical Director

% of Days 12%

1 Occupational Therapy Assistant

% of Days 38%

1 Dental Services Staff

% of Days 1%

View All Staffing Data

Total fines amount $7K

88% lower than State average

State average: $60K

Number of fines 1

41% fewer fines than State average

State average: 1.7

Payment Denials 0

100% fewer payment denials than State average

State average: 0.1

Fines amount comparison

This facility $7K

State average $60K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Aug 25, 2023 · $7K

Civil Money Penalty Aug 25, 2023

$7K

Last updated: Jan 2026

High-risk clinical events score 18.6

77% worse than State average

State average: 10.5

Functional decline score 32.0

52% worse than State average

State average: 21.1

Long-stay resident measures

Below average State avg: 3.4

Need for Help with Daily Activities Increased 28.6%

75% worse than State average

State average: 16.3%

Walking Ability Worsened 44.0%

77% worse than State average

State average: 24.9%

Low Risk Residents with Bowel/Bladder Incontinence 23.5%

In line with State average

State average: 22.6%

Falls with Major Injury 6.0%

152% worse than State average

State average: 2.4%

High Risk Residents with Pressure Ulcers 8.2%

18% worse than State average

State average: 6.9%

Urinary Tract Infection 4.3%

109% worse than State average

State average: 2.1%

Lost Too Much Weight 6.1%

15% worse than State average

State average: 5.3%

Depressive Symptoms 1.8%

62% better than State average

State average: 4.6%

Antipsychotic Use 0.0%

100% better than State average

State average: 13.2%

Pneumococcal Vaccine 97.4%

In line with State average

State average: 95.7%

Influenza Vaccine 100.0%

5% better than State average

State average: 95.2%

Short-stay resident measures

Below average State avg: 3.2

Pneumococcal Vaccine 95.0%

10% better than State average

State average: 86.2%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 1.8%

Influenza Vaccine 76.0%

6% worse than State average

State average: 81.2%

Re-hospitalized after SNF stay 29.1%

35% worse than State average

State average: 21.6%

Emergency department visits 25.0%

66% worse than State average

State average: 15.1%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 41.3%

23% worse than State average

State average: 53.7%

Successful return to home or community 56.3%

11% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

46% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

48% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 3 years

Total residents 42

Medicare

9.5% of residents

Medicaid

35.7% of residents

Private pay or other

54.8% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Regency Florence from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 54.1% ↑ 5.8pp vs 2022

Net Patient Income -$46.6K ↑ ~$195.0K vs 2022

Payroll Costs $3.5M ↑ ~$424.8K vs 2022

Operating Margin -0.6% ↑ 3.3pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	46.1%	57.7%	61.8%	65.6%	66.9%	67.1%	73.1%	72.5%	69.5%	62.5%	56.3%	48.3%	54.1%
Beds	72	72	72	72	72	72	72	72	72	72	72	72	72
Net Income	-$422,943	$590,888	$613,702	$788,875	$954,686	$1,126,322	$908,452	$901,397	$1,281,408	$1,204,061	$1,256,816	$487,210	$1,178,867
Gross Revenue	$3,457,251	$5,130,832	$5,499,111	$6,428,725	$6,381,801	$7,114,976	$7,825,681	$8,713,612	$7,839,713	$7,490,083	$6,630,980	$6,156,873	$7,682,437
Operating Expenses	$3,697,311	$4,538,802	$4,875,846	$5,520,773	$5,229,181	$5,769,449	$6,583,579	$6,857,218	$6,234,187	$6,403,196	$6,378,395	$6,375,626	$7,492,977
Net Patient Income	-$342,877	$322,542	$612,098	$796,527	$909,439	$1,047,297	$829,120	$882,138	$1,275,434	$833,607	$120,229	-$241,567	-$46,561
Net Patient Revenue	$3,354,434	$4,861,344	$5,487,944	$6,317,300	$6,138,620	$6,816,746	$7,412,699	$7,739,356	$7,509,621	$7,236,803	$6,498,624	$6,134,059	$7,446,416
Payroll Costs	$1,753,809	$1,959,920	$2,099,346	$2,250,255	$2,558,278	$2,648,073	$2,903,823	$3,247,904	$3,236,975	$3,119,014	$3,195,999	$3,045,703	$3,470,479
Operating Margin %	-10.2%	6.6%	11.2%	12.6%	14.8%	15.4%	11.2%	11.4%	17.0%	11.5%	1.9%	-3.9%	-0.6%
Medicare %	12.4%	21.6%	22.9%	25.5%	18.1%	23.3%	21.0%	21.0%	15.6%	16.8%	15.8%	13.2%	16.1%
Medicaid %	61.8%	52.1%	48.0%	40.1%	46.5%	51.0%	55.5%	53.5%	58.8%	55.3%	58.4%	57.7%	52.5%
Private %	25.7%	26.3%	29.1%	34.4%	35.4%	25.7%	23.6%	25.5%	25.6%	27.9%	25.8%	29.2%	31.4%
Net Patient Revenue/Day	$277	$320	$338	$367	$349	$386	$386	$406	$411	$439	$439	$483	$524
Cost/Day	$305	$298	$300	$320	$298	$327	$343	$360	$342	$389	$431	$502	$527
Avg Length of Stay	147.7 days	85.9 days	78.5 days	68.1 days	55.8 days	51.4 days	62.5 days	60.7 days	80.8 days	78.5 days	102.7 days	121.0 days	101.6 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$7.4M

Net patient income

-$46.6K

For-profit Corporation

Net patient revenue

$7.4M

Net patient income

-$46.6K

Other income

$1.2M

Payroll costs

$3.5M 46.6% of net patient revenue

Other operating costs

$4.0M

Total costs

$7.5M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

New residents most often arrive under private pay (48% of admissions), and a typical private pay stay runs around 2 - 3 months.

Coverage residents most often arrive under.

Medicare 46%

Private pay 48%

Medicaid 5%

Coverage residents most often leave under.

Medicare 42%

Private pay 47%

Medicaid 11%

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The information below is reported by the Oregon Department of Human Services, Aging and People with Disabilities.


Mirabella Portland	NH AL MC SNF	Portland (Southwest Portland)	-	27	A+	81	1 Bed / 2 Bed
Holladay Park Plaza	NH SNF	Portland (Sullivan's Gulch)	-	51	-	93	1 Bed / 2 Bed
Regency Care of Central Oregon	NH AL IL MC RC SNF	Bend (Southern Crossing)	-	46	-	80	-
Bend Transitional Care	NH AL IL MC RC SNF	Bend (Mountain View)	-	60	-	70	-
Regency Florence	NH RC SNF	Florence	-	72	-	70	-

Nursing Home Explorer

Is Regency Florence in a walkable area?

Regency Florence has a walk score of 70. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Regency Florence?

Regency Florence's occupancy is 54%.

What is the best email address for Regency Florence?

The team at Regency Florence can be reached at pryan@regency-pacific.com.

Does Regency Florence operate as a for-profit or non-profit?

Regency Florence is registered as a for-profit in OR.

Who is the administrator of Regency Florence?

Paige Ryan is the administrator of Regency Florence.

How many beds does Regency Florence have?

Regency Florence has 72 beds.

Has Regency Florence had any recent deficiencies?

Regency Florence has had 27 recently reported deficiencies.

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Regency Florence

Overview of Regency Florence

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Contact Information

Amenities & Lifestyle

Contact Regency Florence

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Oregon state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

64 Certified Nursing Assistant

12 Licensed Practical Nurse

8 Registered Nurse

4 RN Director of Nursing

2 Speech Language Pathologist

11 Nurse Aide in Training

1 Physical Therapy Assistant

4 Medication Aide/Technician

1 Administrator

1 Nurse Practitioner

1 Dietitian

1 Mental Health Service Worker

1 Other Dietary Services Staff

3 Clinical Nurse Specialist

1 Respiratory Therapy Technician

1 Occupational Therapy Aide

2 Qualified Social Worker

1 Medical Director

1 Occupational Therapy Assistant

1 Dental Services Staff

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Regency Florence

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