Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
213
213 employees · 0 contractors · 112 on an average day Riverside Rest Home
Nursing Home, Hospice Care & Memory Care · Dover, NH
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Riverside Rest Home
Nursing Home, Hospice Care & Memory Care · Dover, NH
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Riverside Rest Home accepts Medicaid and Medicare.
Overview of Riverside Rest Home
Riverside Rest Home provides nursing home, hospice care, and memory care in Dover, NH. Nursing home care offers ongoing nursing support for residents who need help with health needs and daily care, while hospice care focuses on comfort and support during end of life.
Memory care provides a supervised setting for someone living with dementia. With 215 beds, Riverside Rest Home is a larger community, with more residents and staff on site.
The range of care can suit someone living with dementia who needs a supervised memory care setting and may later require nursing home or hospice services. Medicaid and Medicare are accepted: Medicaid can help cover a long stay when a resident’s savings may not cover the full cost, while Medicare covers short term skilled care after a hospital stay rather than long term residence; Rehabilitation services are also available for residents working to regain or maintain function, and Raymond F Bower, NHA serves as the administrator.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 7th out of 59 nursing homes we track in New Hampshire for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 4m
This nursing home is ranked 7th out of 59 nursing homes we track in New Hampshire for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 4mStandout metric: Registered nurse (RN) is +43% above New Hampshire average
2 of 6 metrics below New Hampshire average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 46 are the facility's own employees; no agency contractors work in this role.
46 staff · 7.9-hour shifts
1h 13m
↑ 43% · NH 51mThis facility: 1h 13m per resident per day, 43% above the New Hampshire average of 51m (among New Hampshire facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 46 are the facility's own employees; no agency contractors work in this role.
46 staff · 7.9-hour shiftsUS average: 43m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 43m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 26 are the facility's own employees; no agency contractors work in this role.
26 staff · 7.9-hour shifts
44m
↓ 7% · NH 48mThis facility: 44m per resident per day, 7% below the New Hampshire average of 48m (among New Hampshire facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 26 are the facility's own employees; no agency contractors work in this role.
26 staff · 7.9-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 100 are the facility's own employees; no agency contractors work in this role.
100 staff · 7.5-hour shifts
3h 7m
↑ 18% · NH 2h 39mThis facility: 3h 7m per resident per day, 18% above the New Hampshire average of 2h 39m (among New Hampshire facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 100 are the facility's own employees; no agency contractors work in this role.
100 staff · 7.5-hour shiftsUS average: 2h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 26m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
0m
↓ 100% · NH 4mThis facility: 0m per resident per day, 100% below the New Hampshire average of 4m (among New Hampshire facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
4h 20m
↑ 13% · NH 3h 49mThis facility: 4h 20m per resident per day, 13% above the New Hampshire average of 3h 49m (among New Hampshire facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 32m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 32m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
43m
↑ 34% · NH 32mThis facility: 43m per resident per day, 34% above the New Hampshire average of 32m (among New Hampshire facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
213
213 employees · 0 contractors · 112 on an average day
213 total staff / 164 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.30 : 1
↓ 28% · NH 1.81This facility: 1.30 staff per resident, 28% below the New Hampshire average of 1.81 (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
213 staff ÷ 164 residents
See full New Hampshire ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.6 h
↓ 3% · NH 7.8 hThis facility: 7.6 h, 3% below the New Hampshire average of 7.8 h (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
77,882 staff hours this quarter
See full New Hampshire ranking →100% of staff hours were worked by the facility's own employees
New Hampshire average: 87% · No agency contractors this quarter
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A large-scale community that may provide a wide range of amenities, services, and structured programs.
215
Rank #5 / 64Bed count — State benchmarked This nursing home is ranked 5th out of 64 nursing homes we track in New Hampshire for bed count. Shows this facility's certified or reported bed count compared to other New Hampshire facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
215
Rank #5 / 64Bed count — State benchmarked This nursing home is ranked 5th out of 64 nursing homes we track in New Hampshire for bed count. Shows this facility's certified or reported bed count compared to other New Hampshire facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.High-capacity home · May provide extensive amenities, services and programs.
Walk Score
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #45 / 59Walk Score — State benchmarked This nursing home is ranked 45th out of 59 nursing homes we track in New Hampshire for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New Hampshire facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #45 / 59Walk Score — State benchmarked This nursing home is ranked 45th out of 59 nursing homes we track in New Hampshire for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New Hampshire facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
10
/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Occupancy lower than 85% suggests more openings may be available.
75.9%
This home usually has availability
Based on 163.2 residents and 215 beds. Source: CMS Provider Information, average daily residents
Lower than the New Hampshire average: 82.9%About This Community
Facility TypeNursing Home
StatusActive
IssuanceJanuary 1, 2026
CountyStrafford
License Number00185
CMS Certification Number305047
AccreditationsNCAL, AHCA
Riverside Rest Home is administered by Nha Raymond F Bower.
Resident Council
Accept Medicaid
Accept Medicare
Transportation
Pets not allowed
Visitor PolicyVisitors should consider postponing visits during outbreaks.
Volunteer Program
CMS Health Inspection History
Total health inspections
3
↓ 12% · NH 3.4This facility: 3, 12% below the New Hampshire average of 3.4 (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
7
Rank #10 / 60Health citations — State benchmarked This nursing home is ranked 10th out of 60 nursing homes we track in New Hampshire for health citations. Shows this facility's total health deficiency citations benchmarked to the New Hampshire State average, with a ranking across all 60 NH facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 49% · NH 13.6This facility: 7, 49% below the New Hampshire average of 13.6 (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
2.33
Rank #7 / 60Citations per inspection — State benchmarked This nursing home is ranked 7th out of 60 nursing homes we track in New Hampshire for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the New Hampshire mean across 60 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 40% · NH 3.88This facility: 2.33, 40% below the New Hampshire average of 3.88 (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
7 of 7 citations corrected
Critical
J–L
0
↓ 100% · NH 0.2This facility: 0, 100% below the New Hampshire average of 0.2 (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · NH 0.1This facility: 0, 100% below the New Hampshire average of 0.1 (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
7
↓ 40% · NH 11.6This facility: 7, 40% below the New Hampshire average of 11.6 (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · NH 1.7This facility: 0, 100% below the New Hampshire average of 1.7 (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Apr 08, 2026 · 2 citations, all corrected
Most cited category: Infection Control, 2 of 7 citations · 4 categories in total
Citations history
Most recent first
Apr 08, 2026
2 citations
Infection Control moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Feb 12, 2025
4 citations
Administration moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Jan 11, 2024
1 citation
Pharmacy moderate citation
Corrected
Corrected
Top deficiency categories
Share of 7 citations
Infection Control
2 deficiencies (29%)
Resident Assessment & Care Planning
2 deficiencies (29%)
Pharmacy Services
2 deficiencies (29%)
Administration
1 deficiency (14%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 7 citations resulted from standard inspections.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Total fines
$0
NH avg $27KNew Hampshire average: $26,599. Average among the 22 New Hampshire facilities with a penalty on record.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.
Number of fines
0
NH avg 1.86New Hampshire average: 1.86. Average among the 22 New Hampshire facilities with a penalty on record.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
NH avg 0.09New Hampshire average: 0.09. Average among the 22 New Hampshire facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the New Hampshire average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
3
/ 5
Average
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
7.2
Score · lower is better
↓ 33% · NH 10.8This facility: 7.2, 33% below the NH average of 10.8 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
17.2
Score · lower is better
↓ 22% · NH 22.0This facility: 17.2, 22% below the NH average of 22.0 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 8 better, 1 worse, 2 near NH average
2 short-stay measures: 2 worse
Long-stay residents
People who live at the home · 11 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
17.2%
↓ 24% · NH 22.7This facility: 17.2, 24% below the NH average of 22.7 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
17.2%
↓ 24% · NH 22.7This facility: 17.2, 24% below the NH average of 22.7 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
11.2%
↓ 36% · NH 17.5This facility: 11.2, 36% below the NH average of 17.5 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
11.2%
↓ 36% · NH 17.5This facility: 11.2, 36% below the NH average of 17.5 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.3%
↓ 9% · NH 25.7This facility: 23.3, 9% below the NH average of 25.7 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.3%
↓ 9% · NH 25.7This facility: 23.3, 9% below the NH average of 25.7 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
1.3%
↓ 38% · NH 2.1This facility: 1.3, 38% below the NH average of 2.1 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.3%
↓ 38% · NH 2.1This facility: 1.3, 38% below the NH average of 2.1 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
3.8%
↓ 13% · NH 4.4This facility: 3.8, 13% below the NH average of 4.4 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.8%
↓ 13% · NH 4.4This facility: 3.8, 13% below the NH average of 4.4 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
2.5%
↓ 40% · NH 4.2This facility: 2.5, 40% below the NH average of 4.2 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.5%
↓ 40% · NH 4.2This facility: 2.5, 40% below the NH average of 4.2 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
1.2%
↓ 78% · NH 5.4This facility: 1.2, 78% below the NH average of 5.4 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
1.2%
↓ 78% · NH 5.4This facility: 1.2, 78% below the NH average of 5.4 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
2.1%
↓ 85% · NH 13.7This facility: 2.1, 85% below the NH average of 13.7 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
2.1%
↓ 85% · NH 13.7This facility: 2.1, 85% below the NH average of 13.7 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
35.3%
↑ 98% · NH 17.8This facility: 35.3, 98% above the NH average of 17.8 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
35.3%
↑ 98% · NH 17.8This facility: 35.3, 98% above the NH average of 17.8 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
↑ 2% · NH 97.3This facility: 99.7, 2% above the NH average of 97.3 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
↑ 2% · NH 97.3This facility: 99.7, 2% above the NH average of 97.3 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
↑ 1% · NH 98.0This facility: 99.4, 1% above the NH average of 98.0 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
↑ 1% · NH 98.0This facility: 99.4, 1% above the NH average of 98.0 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 2 measures
Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
26.6%
↓ 69% · NH 86.8This facility: 26.6, 69% below the NH average of 86.8 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
26.6%
↓ 69% · NH 86.8This facility: 26.6, 69% below the NH average of 86.8 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
26.8%
↓ 68% · NH 83.0This facility: 26.8, 68% below the NH average of 83.0 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
26.8%
↓ 68% · NH 83.0This facility: 26.8, 68% below the NH average of 83.0 (among NH facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Riverside Rest Home’s finances from its CMS cost report for the fiscal year ending 2013. Includes all financial data for this property, which could include management/ownership changes.
FY 2013
Latest cost report is for the fiscal year ending 2013, older than most New Hampshire homes. Rankings are not shown because peers report different years.
Is it financially stable?
Losing money on care, and more than last year
−42.5% operating margin
−4.7 pts vs prior year
An operating loss in 3 of the last 3 reported years. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends more on payroll than most New Hampshire homes
106.0% payroll share of revenue
NH average 55.5%
Payroll rose $0.6M while revenue rose $0.6M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2013 scorecard
Each row shows the FY 2013 figure, the change since the prior report, the trend, and how it compares with New Hampshire homes.
Revenue & profit
Losing money on care
| Metric | FY 2013 | vs prior year | Trend 2011 → 2013Trend | NH median | Compared with NH homesRank in NH | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $15.5M | +$0.6M | Trend 20112013 | NH median $11.2M | Rank in NH Not ranked | Not ranked No state rank for this year: homes are ranked only when their latest cost report is recent enough to compare. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $22.2M | +$1.5M | Trend 20112013 | NH median — | Rank in NH Not ranked | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$6.6M | −$0.9M | Trend 20112013 | NH median — | Rank in NH Not ranked | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −42.5% | −4.7 pts | Trend 20112013 | NH median — | Rank in NH Not ranked | Loss A negative margin means resident care costs more than it earns. |
Staffing spend
Spends more of revenue on staff than most New Hampshire homes
| Metric | FY 2013 | vs prior year | Trend 2011 → 2013Trend | NH median | Compared with NH homesRank in NH | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $16.5M | +$0.6M | Trend 20112013 | NH median $6.1M | Rank in NH Not ranked | Not ranked No state rank for this year: homes are ranked only when their latest cost report is recent enough to compare. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 106.0% | +0.3 pts | Trend 20112013 | NH median 51.4% | Rank in NH Not ranked | 50.5 pts over NH average The NH average is 55.5% of revenue. Within 3 points of it reads as near the average. |
Charts, 2011–2013 2 charts · NH benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the New Hampshire payroll average.
% of net patient revenue
Payroll share Operating margin NH payroll average
Year-by-year data, 2011–2013 every reported year · latest first, scroll sideways
| Metric | 2011 | 2012 | 2013 |
|---|---|---|---|
| Net patient revenue | $13.8M | $15.0M | $15.5M |
| Operating expenses | $21.5M | $20.7M | $22.2M |
| Net patient income | −$7.7M | −$5.7M | −$6.6M |
| Operating margin | −55.8% | −37.7% | −42.5% |
| Net income | — | — | — |
| Payroll costs | $15.7M | $15.8M | $16.5M |
| Payroll share of revenue | 113.7% | 105.7% | 106.0% |
| Beds | 215 | 215 | 215 |
| Gross revenue | $13.8M | $15.0M | $15.6M |
| Salaries | $10.4M | $10.6M | $11.5M |
| Wage-related costs | $5.3M | $5.3M | $5.0M |
| Contract labor | — | — | — |
| Other operating costs | $5.8M | $4.8M | $5.7M |
| Net patient revenue per day | $180 | $196 | $205 |
| Cost per day | $281 | $269 | $292 |
| Average length of stay | 1,177.0 days | 958.6 days | 774.0 days |
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Jun 2026
Resident snapshot
164 residents · Jun 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
3 · 2%
Medicaid
139 · 85%
Private pay & other
22 · 13%
Places of interest near Riverside Rest Home
3.7 miles from city center
Estimated distance in miles from Dover's city center to Riverside Rest Home's address, calculated via Google Maps.
Calculate Travel Distance to Riverside Rest Home
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Info below is compiled from CMS reports & the NH Dept. of Health & Human Services (DHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New Hampshire average is: 55.5% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Langdon Place of Dover | NH AL MC SNF | Dover | 30
Facility
30
NH AVG
102
Rank
#62 / 64 |
62.0%
Facility
62.0%
NH AVG
82.9%
Rank
#33 / 50 | -25% | 5.46
Facility
5.46
NH AVG
4.33
Rank
#10 / 59 | +77% | +26% | $0
Facility
$0
NH AVG
$26.6k
Rank
#1 / 60 | 7
Facility
7
NH AVG
13.6
Rank
#10 / 60 | 2.3
Facility
2.3
NH AVG
3.9
Rank
#7 / 60 | - | 19 | - |
3
Facility
3
NH AVG
35
Rank
#58 / 59 | Kathleen Oby | $10.1MFiscal year ending 12/2024
Facility
$10.1MFiscal year ending 12/2024
NH AVG
$13.3M
Rank
#35 / 58 | $5.4MFiscal year ending 12/2024
Facility
$5.4MFiscal year ending 12/2024
NH AVG
$7.4M
Rank
#32 / 58 | 53.4%Fiscal year ending 12/2024
Facility
53.4%Fiscal year ending 12/2024
NH AVG
55.5%
Rank
#22 / 58 | 305089 | ||||
| Dover Center for Health & Rehabilitation | NH HOS PC RC SNF | Dover | 112
Facility
112
NH AVG
102
Rank
#19 / 64 |
87.5%
Facility
87.5%
NH AVG
82.9%
Rank
#16 / 50 | +6% | 3.19
Facility
3.19
NH AVG
4.33
Rank
#40 / 59 | +63% | -26% | $0
Facility
$0
NH AVG
$26.6k
Rank
#1 / 60 | 13
Facility
13
NH AVG
13.6
Rank
#28 / 60 | 6.5
Facility
6.5
NH AVG
3.9
Rank
#53 / 60 | - | 98 | - |
25
Facility
25
NH AVG
35
Rank
#33 / 59 | Joel Dutton | $14.5MFiscal year ending 12/2024
Facility
$14.5MFiscal year ending 12/2024
NH AVG
$13.3M
Rank
#18 / 58 | $6.8MFiscal year ending 12/2024
Facility
$6.8MFiscal year ending 12/2024
NH AVG
$7.4M
Rank
#21 / 58 | 46.9%Fiscal year ending 12/2024
Facility
46.9%Fiscal year ending 12/2024
NH AVG
55.5%
Rank
#48 / 58 | 305018 | ||||
| St. Ann Rehabilitation and Nursing Center | NH IL PC RC SNF | Dover | 54
Facility
54
NH AVG
102
Rank
#49 / 64 |
89.4%
Facility
89.4%
NH AVG
82.9%
Rank
#15 / 50 | +8% | 4.87
Facility
4.87
NH AVG
4.33
Rank
#11 / 59 | -16% | +12% | $0
Facility
$0
NH AVG
$26.6k
Rank
#1 / 60 | 6
Facility
6
NH AVG
13.6
Rank
#7 / 60 | 3.0
Facility
3.0
NH AVG
3.9
Rank
#18 / 60 | - | 48 | - |
6
Facility
6
NH AVG
35
Rank
#51 / 59 | Brian Grip | $6.5MFiscal year ending 03/2025
Facility
$6.5MFiscal year ending 03/2025
NH AVG
$13.3M
Rank
#50 / 58 | $4.4MFiscal year ending 03/2025
Facility
$4.4MFiscal year ending 03/2025
NH AVG
$7.4M
Rank
#41 / 58 | 68.2%Fiscal year ending 03/2025
Facility
68.2%Fiscal year ending 03/2025
NH AVG
55.5%
Rank
#10 / 58 | 305069 | ||||
| Exeter Center | NH HOS PC RC SNF | Exeter | 81
Facility
81
NH AVG
102
Rank
#38 / 64 |
78.3%
Facility
78.3%
NH AVG
82.9%
Rank
#36 / 50 | -6% | 3.09
Facility
3.09
NH AVG
4.33
Rank
#49 / 59 | -19% | -29% | $28.9k
Facility
$28.9k
NH AVG
$26.6k
Rank
#55 / 60 | 12
Facility
12
NH AVG
13.6
Rank
#24 / 60 | 3.0
Facility
3.0
NH AVG
3.9
Rank
#18 / 60 | 1 | 63 | - |
28
Facility
28
NH AVG
35
Rank
#32 / 59 | Sunbridge Goodwin Nursing Home LLC | $9.3MFiscal year ending 12/2024
Facility
$9.3MFiscal year ending 12/2024
NH AVG
$13.3M
Rank
#40 / 58 | $4.5MFiscal year ending 12/2024
Facility
$4.5MFiscal year ending 12/2024
NH AVG
$7.4M
Rank
#37 / 58 | 47.8%Fiscal year ending 12/2024
Facility
47.8%Fiscal year ending 12/2024
NH AVG
55.5%
Rank
#42 / 58 | 305064 | ||||
| Riverside Rest Home | NH HOS MC | Dover | 215
Facility
215
NH AVG
102
Rank
#5 / 64 | 75.9% | -8% | 5.07
Facility
5.07
NH AVG
4.33
Rank
#7 / 59 | +69% | +17% | $0
Facility
$0
NH AVG
$26.6k
Rank
#1 / 60 | 7
Facility
7
NH AVG
13.6
Rank
#10 / 60 | 2.3
Facility
2.3
NH AVG
3.9
Rank
#7 / 60 | - | 163 | - |
10
Facility
10
NH AVG
35
Rank
#45 / 59 | County Of Strafford | $15.5M*Fiscal year ending 2013These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $16.5M*Fiscal year ending 2013These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 106%*Fiscal year ending 2013These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 305047 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other NH nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in New Hampshire
Riverside Rest Home is located in DOVER, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.
Frequently Asked Questions about Riverside Rest Home
Is Riverside Rest Home in a walkable area?
Riverside Rest Home has a walk score of 10. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Riverside Rest Home?
According to NH state health department records, Riverside Rest Home's license number is 00185.
What is the occupancy rate at Riverside Rest Home?
Riverside Rest Home's occupancy is 75.9%.
Are pets allowed at Riverside Rest Home?
No, Riverside Rest Home has a no-pet policy.
What is the best email address for Riverside Rest Home?
The team at Riverside Rest Home can be reached at cmarshall@co.strafford.nh.us.
Is Riverside Rest Home a government-operated facility?
Riverside Rest Home is a government-operated nursing facility in NH.
Who is the administrator of Riverside Rest Home?
Nha Raymond F Bower is the administrator of Riverside Rest Home.
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