Symphony Square

Q: What neighborhood is Symphony Square in?

Symphony Square is in the Bala neighborhood of Bala Cynwyd.

Q: Who is the owner of Symphony Square?

The legal owner and operator of Symphony Square is Bala Cynwyd Operating Lp.

Q: Is Symphony Square in a walkable area?

Symphony Square has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Q: What is the license number of Symphony Square?

According to PA state health department records, Symphony Square's license number is 147760.

Q: When does Symphony Square's license expire?

According to PA state health department records, Symphony Square's license expires on May 1, 2027.

Q: What is the occupancy rate at Symphony Square?

Symphony Square's occupancy is 66%.

Overview of Symphony Square

Symphony Square is a compassionate senior living community located in Montgomery County, Cynwyd, PA, offering personal care and specialized memory care services. The community provides residents the comfort of receiving attentive support and care from a licensed team of nurses, a medication technician, and care partner. The community ensures a cozy residence with spacious apartment options, including a studio, one-bedroom, and two-bedroom apartment designed for utmost comfort and safety.

The community ensures plenty of fun and enriching opportunities with its broad range of activities, events, and wellness programs. A culinary team carefully prepares delicious menus that are tailored to provide residents’ individual nutritional needs. With 24/7 supervision and support from a dedicated team, access to comprehensive care, nourishing meals, and nurturing environment, residents are able to live a comfortable retirement life at Symphony Square.

(610) 580-2225

64-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

Walk Score: 65 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

66%

Lower than the Pennsylvania average: 78.7%

Occupied beds

42 / 64

Average occupied beds in Pennsylvania homes 103 beds

Facility TypePersonal Care Homes

StatusLicensed

IssuanceMay 1, 2026

ExpirationMay 1, 2027

CountyMontgomery

License LevelFULL

License Number147760

Symphony Square is legally operated by Bala Cynwyd Operating Lp.

Profit StatusProfit

Alzheimer's

16 units

Total beds

64 units

62 Total Daily Staff PA avg: 76.9

47 Waking Staff

42 Residents Served

10 Current Residents

16 Capacity

13 Residents Served

Since 2021 · 5 years of data 89 citations 4 complaints 11 inspections 3 waivers

Inspection Score

14 points below the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
3
vs 0.9 avg
↑ 233% higher than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average

Overall vs. PA average

Latest Inspection June 23, 2025 Monitoring

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	89	63	This facility has 41% more total citations than a typical Pennsylvania assisted living residence (89 vs. PA avg 63).↑ 41% worse Rank #395 / 482 Total citations — State benchmarked This home is ranked 395th out of 482 homes in Pennsylvania. Shows this facility's total citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool.
Citations per year Average citations per year since 2021.	17.8	12.6	This facility has 41% more citations per year than a typical Pennsylvania assisted living residence (17.8 vs. PA avg 12.6).↑ 41% worse
Citations per inspection Average citations per inspection.	8.1	5.7	This facility has 42% more citations per inspection than a typical Pennsylvania assisted living residence (8.1 vs. PA avg 5.7).↑ 42% worse Rank #408 / 482 Citations per inspection — State benchmarked This home is ranked 408th out of 482 homes in Pennsylvania. Shows this facility's citations per inspection compared to the Pennsylvania average among 482 comparable communities in the ranking pool.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	11	11	This facility has total inspections in line with the Pennsylvania average (11 vs. PA avg 11).— At avg
Inspections with citations Inspections that resulted in at least one regulatory citation.	9	8	This facility has 13% more inspections with citations than a typical Pennsylvania assisted living residence (9 vs. PA avg 8).↑ 13% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	82%	73%	This facility has 9 percentage points higher inspection citation rate than a typical Pennsylvania assisted living residence (82% vs. PA avg 73%).↑ 9% worse Rank #390 / 482 Inspection citation rate — State benchmarked This home is ranked 390th out of 482 homes in Pennsylvania. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	4	4	This facility has total complaints in line with the Pennsylvania average (4 vs. PA avg 4).— At avg Rank #301 / 482 Total complaints — State benchmarked This home is ranked 301st out of 482 homes in Pennsylvania. Shows this facility's complaint inspections compared to the Pennsylvania average among 482 comparable communities in the ranking pool.
Complaints per year Average complaints per year since 2021.	0.8	0.8	This facility has complaints per year in line with the Pennsylvania average (0.8 vs. PA avg 0.8).— At avg

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

June 23, 2025 inspection found 14 deficiencies including staff criminal background checks, medication administration errors, and incomplete preadmission screenings; all plans of correction were accepted and fully implemented.
December 18, 2024 complaint investigation substantiated resident abuse causing hospitalization and found unlocked medication storage, improper medication administration, and incomplete medical evaluations.
April 21, 2025 renewal inspection identified 31 deficiencies involving resident privacy breaches, staff training gaps, medication errors, and food safety issues; all plans of correction were accepted and implemented by August 13, 2025.

Show Inspection Reports

What does this home offer?

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: Mid-rise

Type of Rooms Available

1 / 4

1 Bed

1.4 miles from city center Estimated distance in miles from Bala Cynwyd's city center to Symphony Square's address, calculated via Google Maps.

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Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled

General Pennsylvania resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Benefits

Personal care (5-7 hours/day, e.g., bathing, dressing) Respite care (up to 240 hours/year) Adult day care ($70/day) Home modifications ($1,500 avg.)

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+

General Pennsylvania resident, at risk of nursing home placement.

Income Limits ~$2,000/month individual, varies by region

Asset Limits $8,000 individual

Cost-sharing required above certain income; rural/urban balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Adult day care (~$70/day) Transportation (~5 trips/month)

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+

General PA resident (specific counties), NFLOC, safe with LIFE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled

General PA resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).

Income Limits (2025) No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month 185% FPL

Asset Limits Not assessed; need-based.

High demand; includes grandparent caregivers.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Supplies (~$2,000/year) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General PA resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran population; supports rural/urban care needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+

General PA resident, homeowner/renter (or widow/er 50+, disabled 18+).

Income Limits (2025) ~$45,000/year individual or couple, excludes half of Social Security

Asset Limits Not assessed; income-focused.

Rebates up to $1,000; ~600,000 eligible annually.

Benefits

Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000)

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+

General PA resident, low-income.

Income Limits (2025) ~$2,322/month individual, 185% FPL

Asset Limits Not assessed.

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

Benefits

Vouchers (~$50/season) for fresh produce at approved markets

Compare Assisted Living around Montgomery County

The information below is reported by the Pennsylvania Department of Human Services and Department of Health.


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Symphony Square	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Bala Cynwyd (Bala)	64 Facility 64 PA AVG 94 Rank #383 / 555	No	65 Facility 65 PA AVG 46 Rank #178 / 668	Bala Cynwyd Operating LP	69 Facility 69 PA AVG 83 Rank #384 / 460	11	4 Facility 4 PA AVG 4 Rank #301 / 482	81.8% Facility 81.8% PA AVG 72.7% Rank #390 / 482	89 Facility 89 PA AVG 63 Rank #395 / 482	8.1 Facility 8.1 PA AVG 5.7 Rank #408 / 482	Profit	62 Facility 62 PA AVG 76.9 Rank #210 / 361	1.48	65.6% Facility 65.6% PA AVG 68.8% Rank #288 / 485	Studio / 1 Bed / 2 Bed	-
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