Hayes Manor

Q: What neighborhood is Hayes Manor in?

Hayes Manor is in the Wynnefield neighborhood of Philadelphia.

Q: Is Hayes Manor in a walkable area?

Hayes Manor has a walk score of 54. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Q: What is the license number of Hayes Manor?

According to PA state health department records, Hayes Manor's license number is 142230.

Q: When does Hayes Manor's license expire?

According to PA state health department records, Hayes Manor's license expires on August 22, 2026.

Q: What is the occupancy rate at Hayes Manor?

Hayes Manor's occupancy is 57%.

Q: Are pets allowed at Hayes Manor?

No, Hayes Manor has a no-pet policy.

Q: Does Hayes Manor operate as a for-profit or non-profit?

Hayes Manor is registered as a non-profit in PA.

Overview of Hayes Manor

Overlooking the beautiful scenery located on Belmont Avenue, Philadelphia, PA, Hayes Manor is an exceptional retirement community that offers various care options including personal care, memory care, and 24-hour care. As a non-profit retirement home, Hayes Manor features 12 independent living apartments with breathtaking sceneries and 53 spacious personal care rooms. With a professional team of nurses and nurse assistants, Hayes Manor provides comfortable stay and quality care to its residents.

Hayes Manor is a serene retirement community that provides safe and comfortable accommodations to its residents. Here, they ensure the quality of life of the seniors through daily activities such as Bingo, exercise classes, yoga, arts and crafts, and computer classes. Hayes Manor also features a weekly social hour that residents may participate in. Healthy meals are provided three times a day with morning and evening snacks. Soaking in the serenity of the community, Hayes Manor ensures a comfortable retirement.

Facility Direct Line (215) 473-1552

65-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

Walk Score: 54 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

57%

Lower than the Pennsylvania average: 78.7%

Occupied beds

37 / 65

Average occupied beds in Pennsylvania homes 103 beds

Facility TypePersonal Care Homes

IssuanceAugust 22, 2025

ExpirationAugust 22, 2026 Expires in 27 days

CountyPhiladelphia

License LevelFULL

License Number142230

Hayes Manor is legally operated by Hayes Manor Inc.

Profit StatusNonprofit

Staffing

Key information about the people who lead and staff this community.

ContactMs. Robyn Burns, Director (per BBB, record updated Jul 2026)

42 Total Daily Staff PA avg: 76.9

32 Waking Staff

0 Resident Support Staff

37 Residents Served

4 Current Residents

Since 2021 · 5 years of data 69 citations 3 complaints 12 inspections 0 waivers

Inspection Score

At the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
0
vs 0.9 avg
↓ 100% fewer than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average

Overall vs. PA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	69	63	This facility has 10% more total citations than a typical Pennsylvania assisted living residence (69 vs. PA avg 63).↑ 10% worse Rank #356 / 478 Total citations — State benchmarked This home is ranked 356th out of 478 homes in Pennsylvania for total citations. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per inspection Average citations per inspection.	5.8	5.7	This facility has 2% more citations per inspection than a typical Pennsylvania assisted living residence (5.8 vs. PA avg 5.7).↑ 2% worse Rank #360 / 478 Citations per inspection — State benchmarked This home is ranked 360th out of 478 homes in Pennsylvania for citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all inspections conducted at this facility.	12	11	This facility has had 9% more total inspections than the Pennsylvania average (12 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↑ 9% more
Inspections with citations Inspections that resulted in at least one regulatory citation.	10	8	This facility has 25% more inspections with citations than a typical Pennsylvania assisted living residence (10 vs. PA avg 8).↑ 25% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	83%	73%	This facility has 10 percentage points higher inspection citation rate than a typical Pennsylvania assisted living residence (83% vs. PA avg 73%).↑ 10% worse Rank #392 / 478 Inspection citation rate — State benchmarked This home is ranked 392nd out of 478 homes in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	3	4	This facility has 25% fewer total complaints than a typical Pennsylvania assisted living residence (3 vs. PA avg 4).↓ 25% better Rank #242 / 478 Total complaints — State benchmarked This home is ranked 242nd out of 478 homes in Pennsylvania for complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2021.	0.6	0.8	This facility has 25% fewer complaints per year than a typical Pennsylvania assisted living residence (0.6 vs. PA avg 0.8).↓ 25% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

February 19, 2025 complaint investigation substantiated neglect and abuse causing a resident’s death due to inadequate emergency lighting and supervision during a power outage.
July 29, 2025 renewal inspection found nine deficiencies including missing resident contracts, incomplete medical evaluations, untrained medication administration, and lack of refrigerator thermometers; all addressed with plans of correction.
October 31, 2024 renewal inspection cited three food storage and medication documentation deficiencies that were fully corrected by December 10, 2024.

Show Inspection Reports

What does this home offer?

No pets allowed

Housing Options: Private Room / Apartment

Building Type: 3-story

Transportation Services

Fitness and Recreation

4.2 miles from city center Estimated distance in miles from Philadelphia's city center to Hayes Manor's address, calculated via Google Maps. — 2.87 miles to nearest hospital (Penn Presbyterian Medical Center)

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Compare Assisted Living around Philadelphia

Info below is compiled from the PA Depts. of Human Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Paul’s Run Retirement Community	AL IL NH RC SNF	Philadelphia (Bustleton)	170 Facility 170 PA AVG 94 Rank #36 / 553	No	66 Facility 66 PA AVG 46 Rank #166 / 667	Pauls Run Inc	-	-	-	-	-	-	Non-Profit	-	-	-	Studio / 1 Bed / 2 Bed	A
Simpson House	AL IL MC NH SNF	Philadelphia (Wynnefield Heights)	142 Facility 142 PA AVG 94 Rank #67 / 553	No	50 Facility 50 PA AVG 46 Rank #282 / 667	-	-	-	-	-	-	-	-	-	-	30.8%	Studio / 1 Bed / 2 Bed	A-
The 501	AL IL MC	Ambler (Willowmere)	118 Facility 118 PA AVG 94 Rank #144 / 553	Yes	37 Facility 37 PA AVG 46 Rank #405 / 667	Sblp Upper Dublin Opco LLC	84 Facility 84 PA AVG 83 Rank #220 / 460	5	2 Facility 2 PA AVG 4 Rank #184 / 478	80% Facility 80% PA AVG 72.7% Rank #365 / 478	27 Facility 27 PA AVG 63 Rank #172 / 478	5.4 Facility 5.4 PA AVG 5.7 Rank #338 / 478	Profit	129 Facility 129 PA AVG 76.9 Rank #37 / 356	1.40	78.0%	1 bed / 2 bed	-
Hayes Manor	AL IL MC RESC	Philadelphia (Wynnefield)	65 Facility 65 PA AVG 94 Rank #377 / 553	No	54 Facility 54 PA AVG 46 Rank #248 / 667	Hayes Manor Inc	83 Facility 83 PA AVG 83 Rank #233 / 460	12	3 Facility 3 PA AVG 4 Rank #242 / 478	83.3% Facility 83.3% PA AVG 72.7% Rank #392 / 478	69 Facility 69 PA AVG 63 Rank #356 / 478	5.8 Facility 5.8 PA AVG 5.7 Rank #360 / 478	Non-Profit	42 Facility 42 PA AVG 76.9 Rank #281 / 356	1.14	56.9%	Private Room / Apartment	A+
Juniper Village at Bucks County	AL IL MC NH SNF	Bensalem	60 Facility 60 PA AVG 94 Rank #398 / 553	Yes	46 Facility 46 PA AVG 46 Rank #328 / 667	Juniper Village At Bensalem Operations LLC	59 Facility 59 PA AVG 83 Rank #458 / 460	12	7 Facility 7 PA AVG 4 Rank #401 / 478	91.7% Facility 91.7% PA AVG 72.7% Rank #453 / 478	150 Facility 150 PA AVG 63 Rank #436 / 478	12.5 Facility 12.5 PA AVG 5.7 Rank #449 / 478	Profit	68 Facility 68 PA AVG 76.9 Rank #186 / 356	1.66	66.7%	Studio / 1 Bed / 2 Bed	-

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Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled

General Pennsylvania resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Benefits

Personal care (5-7 hours/day, e.g., bathing, dressing) Respite care (up to 240 hours/year) Adult day care ($70/day) Home modifications ($1,500 avg.)

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+

General Pennsylvania resident, at risk of nursing home placement.

Income Limits ~$2,000/month individual, varies by region

Asset Limits $8,000 individual

Cost-sharing required above certain income; rural/urban balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Adult day care (~$70/day) Transportation (~5 trips/month)

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+

General PA resident (specific counties), NFLOC, safe with LIFE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled

General PA resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).

Income Limits (2025) No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month 185% FPL

Asset Limits Not assessed; need-based.

High demand; includes grandparent caregivers.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Supplies (~$2,000/year) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General PA resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran population; supports rural/urban care needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+

General PA resident, homeowner/renter (or widow/er 50+, disabled 18+).

Income Limits (2025) ~$45,000/year individual or couple, excludes half of Social Security

Asset Limits Not assessed; income-focused.

Rebates up to $1,000; ~600,000 eligible annually.

Benefits

Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000)

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+

General PA resident, low-income.

Income Limits (2025) ~$2,322/month individual, 185% FPL

Asset Limits Not assessed.

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

Benefits

Vouchers (~$50/season) for fresh produce at approved markets

What neighborhood is Hayes Manor in?

Hayes Manor is in the Wynnefield neighborhood of Philadelphia.

Is Hayes Manor in a walkable area?

Hayes Manor has a walk score of 54. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Hayes Manor?

According to PA state health department records, Hayes Manor's license number is 142230.

When does Hayes Manor's license expire?

According to PA state health department records, Hayes Manor's license expires on August 22, 2026.

What is the occupancy rate at Hayes Manor?

Hayes Manor's occupancy is 57%.

Are pets allowed at Hayes Manor?

No, Hayes Manor has a no-pet policy.

Does Hayes Manor operate as a for-profit or non-profit?

Hayes Manor is registered as a non-profit in PA.

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