Page 28 of Best Memory Care in Michigan

Pineview Cottage is a 40-bed assisted living and memory care community at 3498 Harbor-Petoskey Road in Harbor Springs, Emmet County, Michigan, operated by Pineview Cottage, LLC. Dean Bonesteel is Administrator. Walk score is 65, moderately walkable. BBB rating is A+.

The facility opened in 2018 with substantial compliance. The February 2023 renewal found zero deficiencies. This record collapsed in July 2023. Within 15 days, two separate Adult Protective Services complaint investigations identified 7 deficiencies spanning resident care, legal documentation, and discharge practices.

July 5, 2023, investigation found a discharge letter that omitted the resident’s right to file a complaint and improperly specified hospital as a discharge location, which is not an approved discharge setting. The investigation cleared allegations about incorrect discharge notice, disrespectful treatment, insufficient staffing, and medication non-administration.

July 20, 2023, investigation documented restraint violations and systemic documentation failures: resident B was restrained in a wheelchair with a seatbelt without a physician order specifying reasoning or timeframe; resident C was restrained with gloves or mitts on hands without physician order; resident B’s admission agreement was invalid because it was signed by a relative without activated durable power of attorney rather than by the resident.

The facility failed to develop an appropriate service plan for Resident B due to the same lack of activated durable power of attorney. No tuberculosis screening was on record for Resident B within 12 months before admission. The facility refused to accept Residents B and C back after hospital discharge, constituting improper discharge practice.

March 2024 renewal found continued problems. Resident A’s tuberculosis screening was completed after admission, not before. Employee A lacked evidence of tuberculosis screening within 10 days of hire.

The July 2023 deficiencies involved use of restraints without clinical authorization, acceptance of legally invalid admission documents, and refusal of appropriate hospital discharge placements. These are structural failures in how the facility manages resident rights and care decisions. The facility corrected neither the restraint practice nor the tuberculosis screening practice by March 2024. Occupancy increased from 45 percent to 58 percent during this period, suggesting the facility continued admitting residents despite unresolved deficiencies in restraint protocols and admission documentation.

Families should verify restraint authorization protocols, admission agreement procedures, and discharge acceptance practices with the facility directly before placement, given July 2023 deficiencies.

Overview of The Reflections

The Reflections is a 45-bed assisted living facility at 14316 South Helmer Road in Battle Creek, Calhoun County, Michigan, operated by Battle Creek Assisted Living Operator, LLC. It serves residents aged 60 and above with assisted living and memory care services. Twenty-four-hour staffing includes licensed nurses and certified nursing assistants. Cortney Banker provides leadership, and the facility holds a BBB rating of A+.

The Reflections’ inspection record presents a mixed compliance picture that warrants attention. Over four years since 2020, the facility accumulated eight deficiencies at 2 per year, which is 62 percent better than Michigan’s state average of 5.2 annually. The apparent strength of this statistic, however, masks recent deterioration.

A May 2023 administrative review confirmed substantial compliance and renewal, yet only seven months later the June 2024 renewal inspection identified five deficiencies: medication administration planning for Resident A lacked detail regarding Lorazepam administration; the facility failed to conduct the annual tuberculosis risk assessment; employee competency checklists were incomplete for certain Resident Care Associates and Medication Technicians; items in the walk-in refrigerator lacked dates; and cleaning products remained unsecured in the dining room.

More significantly, a December 2022 complaint investigation substantiated serious violations of discharge procedures and medication administration: the facility discharged Resident D without providing written less than 24-hour notice and did not inform the resident or authorized representative of the right to file a complaint; staff failed to administer prescribed as-needed Risperdal despite documented agitation and aggression; the service plan contained no behavioral guidance or medication instructions. These findings point to lapses in clinical documentation and resident protection that transcend minor procedural lapses.

The facility’s November 2020 original licensing inspection found substantial compliance. No fines, immediate jeopardy findings, or suspensions are recorded. The license.

The deficiencies found in June 2024 represent a meaningful compliance deterioration from the May 2023 clean review. Likewise, inquiry into whether policies and procedures have been modified in response to the December 2022 discharge and medication administration violations is warranted before enrolling.

Families should ask about corrections since the June 2024 inspection regarding medication administration, tuberculosis risk assessments, employee competency, food labeling and storage, and hazardous material storage.

Overview of Fairview Grand

Fairview Grand is a 35-bed family-owned assisted living and memory care facility at 11656 Hartel Road, Grand Ledge, Eaton County, MI, ranked 315th of 437 Michigan communities by bed count. Welcome Home, Inc. owns and operates the facility. The community is very walkable with a walk score of 71, ranked 67th of 702 Michigan communities.

The facility provides 24-hour staffing with on-site medical care and a doctor on staff, offering assisted living, memory care, and rehabilitation services. Amenities include Cecil’s Pub and Coffee House, an auditorium for movies and church services, a grand hall for dining and entertainment, an Olde English library with fireplace, a haberdashery gift shop, a veranda and sun deck, a small farm with animals, and beautifully landscaped grounds. Religious services and activities are available.

From October 2016 through January 2024, Fairview Grand documented 5 deficiencies, 38 percent below Michigan’s average of 8. The facility averaged 0.5 deficiencies annually, 38 percent fewer than the state average of 0.8 per year.

The original October 2016 licensing inspection found full compliance. A March 15, 2023 renewal inspection documented substantial compliance with zero deficiencies. However, the January 10, 2024 renewal inspection identified 5 deficiencies involving missing physician orders and incomplete service plan information for assistive devices, failure to update resident service plans annually, missing tuberculosis risk assessments for residents and employees, and inadequate staff training on reporting requirements, resident rights, safety and disaster planning, infectious disease containment, and medication administration. Census at the January 2024 renewal was 20 residents in a 35-bed capacity.

No complaint investigations appear in the facility’s history, and no fines or license suspensions are documented.

Fairview Grand is a small family-owned assisted living and memory care community with a strong historical compliance record and recent documentation deficiencies addressing staff training and care planning requirements.

Overview of New Hope White Lake Senior Living Community

New Hope White Lake Senior Living Community is a 117-bed assisted living and memory care facility at 450 S Williams Lake Road in White Lake, Oakland County, Michigan. Operated by New Hope White Lake, LLC, with Khurram Rumi Shahzad as Authorized Representative and Owner, the facility offers assisted living and memory care services under an all-inclusive pricing model. Administrator Shannon Snapp oversees operations. Respite care and life enrichment programming are available, along with assisted living lite services.

The facility is car-dependent, ranked 642nd of 702 statewide by walk score of 6. Current occupancy stands at 47 percent, with 55 residents of 117 capacity as of May 2025. The facility opened in January 2023.

Original licensing in January 2023 documented substantial compliance with zero deficiencies. Within six months, July 2023 renewal identified three deficiencies. The facility was offering independent living services without department approval, a program statement issue rather than operational failure.

It failed to maintain a meal census record as required. A sink in the assisted living salon had very low water pressure.

October 2023 complaint investigation substantiated two deficiencies following allegations of medication impropriety and HIPAA breaches. Medical records were accessible in an unlocked copy room. Medications were not always administered per physician’s orders. Documentation gaps included failure to initial medication administration records and unclear duplicate medication orders.

Allegations about inadequate resident care, inadequate memory care staffing, and building maintenance issues were not substantiated based on investigation findings. May 2025 complaint investigation substantiated one deficiency for documentation errors in medication administration records and controlled substance logs. The investigation found no evidence that residents failed to receive prescribed narcotic medications, but several documentation errors existed. An allegation about resident skin breakdown from inadequate personal care was not substantiated.

The pattern across four inspections over 2.3 years reveals systemic documentation deficiencies and administrative lapses rather than evidence of withheld care. The medication documentation failures are material for compliance purposes. The HIPAA breach from unlocked medical records is serious and warrants questions about privacy protocols and corrective action. The facility’s compliance posture appears as a newer operation still calibrating administrative systems, particularly around medication recording and privacy controls, though care delivery allegations have not been substantiated by investigators.

Families should verify medication administration protocols, documentation safeguards, and HIPAA compliance improvements following the October 2023 and May 2025 substantiated deficiencies before placement.

Overview of Serene Gardens of Hartland

Serene Gardens of Hartland is a 79-bed assisted living community at 2799 Bella Vita Drive in Hartland, Livingston County, Michigan, operated by 2799 Bella Vita LLC. Originally licensed as Bella Vita of Hartland in August 2020, the facility underwent a name change in July 2023. Services include assisted living, memory care, and respite care. Walk score is 8, indicating car-dependent location.

Original licensing in August 2020 documented substantial compliance with zero deficiencies. Administrative review in February 2023 confirmed zero deficiencies and continued substantial compliance. This clean record extended through the July 2023 name change. But beginning January 2024, the picture changed materially.

A January 17, 2024, renewal inspection with 18 residents and 9 staff present identified 6 deficiencies: no supervisor of resident care was designated for each shift; medication administration records were incomplete; posted therapeutic diet menus did not reflect actual modifications served, meal census documentation failed to record food quantities served, and kitchen condiments lacked expiration dating or were outdated; and soiled linen room ventilation was inadequate.

Fourteen days later, on January 31, 2024, an investigation substantiated admission protocol failure: resident A was admitted without physician orders for prescribed medication, resulting in missed medication doses. Investigators found that Resident A did fall but staff responded appropriately, and no violation was established for the fall response itself.

By August 13, 2024, pattern became concrete. A complaint investigation documented that Resident A experienced 13 falls. The facility’s incident reporting system captured only 5 of those falls in written reports. Other complaint allegations regarding privacy breach and maintenance issues were unsubstantiated following investigation.

Administrator Megan Rheingans and Authorized Representative Daniela Popaj represent current leadership. Eight deficiencies over four years places the facility at 62 percent better than Michigan’s average of 5.2 per year.

Families should recognize that recent deficiencies, while the facility remains below state average overall, represent a meaningful shift from prior compliance.

Overview of Shelby Comfort Care Assisted Living and Memory Care

Situated in a serene area in Macomb County, Shelby Township, MI, Shelby Comfort Care Assisted Living and Memory Care is a trusted senior living community that offers a safe and secure environment for independent living, assisted living and memory care. The community offers resort-like accommodations surrounded by compassionate and round-the-clock care by dedicated caregivers and medical professionals. From assistance with daily living activities to specialized memory care services, residents enjoy the support they need to stay active and healthy.

The community designed every crook and cranny to provide residents with a nurturing and enriching environment, providing them with a wide range of convenient amenities, activities, and services. From indoor games and creative projects to nature walks, shopping trips, and cultural outings, residents are guaranteed to find an activity that sparks their interest. In addition to dedicated community spaces, residents are also provided with nutrition-packed meals at ideal times to ensure residents eat healthy and on-time.

Experience the best of your golden years at Hampton Manor of Bloomfield Hills, a blissful retreat in Bloomfield Hills, MI, offering independent living, assisted living, and memory care. A kind and highly skilled team provides exceptional care tailored to residents’ unique needs around the clock. With beautifully furnished and secure studio to two-bedroom floor plans, the community ensures residents are comfortable and safe.

Dedicated to enhancing residents’ cognition and living experience, various activities and engaging programs are conducted based on their interests and capabilities. Three delicious and healthy meals are served to meet residents’ dietary needs and preferences. Medication management, behavioral monitoring, and respite care are also provided for convenience. Amenities include a library, a movie theater, an activity room, a sun room, a hair & nail salon, and fenced patio areas.

Overview of Church of Christ Assisted Living

Church of Christ Assisted Living is a 138-bed assisted living, memory care, and rehabilitation facility at 23621 15 Mile Road, Clinton Township, Macomb County, MI, ranked 50th of 437 Michigan communities by bed count. The facility holds a Better Business Bureau A+ rating and operates with a faith-based approach, maintaining 24-hour staffing with on-site nursing. The community is somewhat walkable with a walk score of 47, ranked 246th of 702 Michigan communities.

The facility provides assisted living, memory care, rehabilitation services, and respite care without accepting Medicare or Medicaid. Services include 24-hour on-site nursing, assistance with daily living activities, social and recreational activities, and religious services. Amenities include a dining room, barber and beauty shop, and outdoor spaces. Three meals daily plus snacks are provided to residents.

From April 2007 through December 2024, Church of Christ Assisted Living documented 9 deficiencies.

The most recent December 12, 2024 complaint investigation substantiated poor and negligent medication management including missed doses and failure to administer prescribed medications, plus inadequate housekeeping with water damage and maintenance issues.

A July 2024 complaint found a deficiency for issuing a 30-day discharge notice to a resident for an invalid reason related to medication management complexity.

An August 2023 renewal identified 3 deficiencies: bed assist devices used without organized plan, inadequate air flow in bathing and toilet facilities, and missing reliable thermometers in refrigeration equipment.

An April 2023 complaint substantiated 3 deficiencies: medication administration errors, staff failure to observe medication consumption, and inconsistent personal care and laundry services.

No fines or license suspensions are documented. The facility demonstrates ongoing challenges with medication management, care consistency, and facility maintenance.

Church of Christ Assisted Living is a faith-based facility with documented ongoing deficiencies in medication administration, care delivery consistency, and physical plant maintenance.

Overview of American House Kentwood

American House Kentwood, located just south of Grand Rapids, Michigan, offers a welcoming interior and a relaxing outdoor area equipped with natural fountains and a gazebo. This community features a variety of room and care options in a charming setting with beautifully landscaped grounds. 

The staff of American House Kentwood prides themselves on providing high-quality health care services in an environment of socialization and volunteerism. This dedicated staff is committed to providing high-quality care while assisting residents with various activities of daily living. With well-appointed studios and one-bedroom apartments and large common areas, this assisted living and memory care community offers high-quality living and care. Residents get to enjoy a maintenance-free lifestyle, schedule shopping trips, and enjoy other daily scheduled activities. 

Overview of American House Sterling Woods

Warm and welcoming, American House Sterling Woods is an inviting senior living community in Sterling Heights, MI, offering a serene setting for Independent Living, Assisted Living, and Respite Stays. Residents enjoy the comfort of one- and two-bedroom apartments and the convenience of living close to excellent shopping, health care and other attractions for a live living experience. The community ensures residents receive the care that matches their needs with their à la carte services and third-party health care provider.

At American House Sterling Woods, residents get the assistance they require while living a comfortable, maintenance-free lifestyle with access to a wealth of well-curated amenities. A culinary team curates a balanced and delicious menu catered to resident’s dietary needs, ensuring residents enjoy a healthy dining experience. A game center, theater, library, salon, cozy common areas, provides residents with plenty of opportunities for leisure, fostering connection, and enjoyment.