Maryland average 3.9
Last Health inspection on Nov 2025

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Heartlands Senior Living at Ellicott City operates as a skilled nursing facility in Ellicott City, Maryland, with certification for Medicare and Medicaid services. The facility is part of Discovery Senior Living’s portfolio of 45 senior living communities across multiple states. Located at 3004 North Ridge Road in Howard County, the operation has maintained licensed capacity for 182 beds and is currently serving residents at 87.8% occupancy, above the Maryland average; with an average length of stay of 103 days.
Nursing staff totals 27 registered nurses, 30 licensed practical nurses, and 64 certified nursing assistants among 174 total personnel. The facility provides 3 hours 27 minutes of nursing care per resident daily, below Maryland’s 4 hours 17 minutes standard. Contractor staffing represents 7% of total hours (3,896 hours quarterly), with specialists including physical therapy assistants, speech-language pathologists, respiratory therapy technicians, and qualified social workers supplementing core staff.
CMS assigns a 1-star overall rating, placing the facility 70.7% below Maryland average. Health inspection performance falls 68.8% below state benchmark. Quality measures register 7.2% above Maryland average for clinical outcomes including pressure ulcers, activities of daily living decline, walking ability, urinary tract infection rates, and depressive symptoms. The facility achieved pneumococcal vaccine administration at 99.7% of long-stay residents, and antipsychotic use at 7.8%, favorably below Maryland average of 12.9%.
Between September 2019 and November 2025, the facility accumulated 104 health citations: 1 critical, 2 serious, 101 moderate. Deficiencies concentrated in resident rights (24), quality of life/care (23), administration (8), abuse/neglect (8), and pharmacy services (7). No federal civil money penalties were assessed in the three-year review period. Complaint investigations from March 2025 through June 2025 identified systemic issues in resident dignity, environmental maintenance, care planning, activities of daily living assistance, medical records accuracy, and infection control practices.
Fiscal year 2024 generated $27.4 million gross revenue with net operating loss of $1.8 million and -6.4% profit margin. Payroll comprised $11.9 million (43.6% of revenue), ranked 31st statewide in total investment but 78th in payroll percentage. Payer mix reflects Medicaid dominance at 78.8%, private pay at 12.0%, and Medicare at 9.1%.
The facility accommodates mixed-stay residents through skilled nursing, independent living, and respite care service lines.
Dining emphasizes restaurant-style preparation with executive chef direction. Programs include recreational activities, exercise, beauty services, transportation, and housekeeping.
The car-dependent neighborhood (walk score 14) necessitates facility-provided transportation for community access.
Heartlands Senior Living at Ellicott City provides skilled nursing services within a mixed-pay model, sustained by substantial staffing investment but facing quality and efficiency performance gaps relative to Maryland standards and a persistent operating deficit.
Key information about the people who lead and staff this community.
In Maryland, the Department of Health, Office of Health Care Quality is the state agency that conducts unannounced inspections and issues reports for all assisted living and nursing facilities.
Citations
| This Facility | MD Average | vs. MD Avg |
|---|---|---|---|
|
Total citations
| 94 | 4 | This facility has 2250% more total citations than a typical Maryland assisted living residence (94 vs. MD avg 4).↑ 2250% worse |
|
Citations per year
| 13.4 | 0.6 | This facility has 2133% more citations per year than a typical Maryland assisted living residence (13.4 vs. MD avg 0.6).↑ 2133% worse |
|
Citations per inspection
| 15.7 | 0.8 | This facility has 1863% more citations per inspection than a typical Maryland assisted living residence (15.7 vs. MD avg 0.8).↑ 1863% worse |
Inspections
| This Facility | MD Average | vs. MD Avg |
|---|---|---|---|
|
Total inspections
| 6 | 5 | This facility has 20% more total inspections than a typical Maryland assisted living residence (6 vs. MD avg 5).↑ 20% worse |
Maryland average 3.9
Last Health inspection on Nov 2025
Maryland average 49.9
Maryland average 12.81
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
60 of 104 citations resulted from standard inspections; 20 of 104 resulted from complaint investigations; and 24 of 104 came from combined inspections (standard and complaint).
Maryland average: 0.5
Maryland average: 0.6
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
Assists with medical care and medications.
Helps with daily care and mobility.
Total hours from contractors
3,896 contractor hours this quarter
| Certified Nursing Assistant | 64 | 0 | 64 | 24,550 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 30 | 0 | 30 | 13,187 | 92 | 100% | 9 |
| Registered Nurse | 23 | 4 | 27 | 7,238 | 92 | 100% | 8.3 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,437 | 91 | 99% | 7.6 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 1,249 | 65 | 71% | 8.1 |
| Speech Language Pathologist | 0 | 5 | 5 | 1,173 | 74 | 80% | 7.4 |
| Medication Aide/Technician | 4 | 0 | 4 | 966 | 84 | 91% | 9.7 |
| Physical Therapy Aide | 0 | 5 | 5 | 891 | 76 | 83% | 7.3 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 620 | 70 | 76% | 7 |
| Mental Health Service Worker | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dental Services Staff | 2 | 0 | 2 | 506 | 60 | 65% | 8.3 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 468 | 55 | 60% | 8.5 |
| Occupational Therapy Aide | 1 | 0 | 1 | 463 | 57 | 62% | 8.1 |
| Physical Therapy Assistant | 0 | 6 | 6 | 373 | 55 | 60% | 6.1 |
| Dietitian | 1 | 0 | 1 | 360 | 45 | 49% | 8 |
| Qualified Activities Professional | 0 | 1 | 1 | 143 | 20 | 22% | 7.2 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 70 | 8 | 9% | 8.8 |
| Medical Director | 0 | 1 | 1 | 54 | 34 | 37% | 1.6 |
| Qualified Social Worker | 0 | 4 | 4 | 40 | 7 | 8% | 4.4 |
| Nurse Aide in Training | 1 | 0 | 1 | 8 | 1 | 1% | 8.3 |
| Diagnostic X-ray Services Staff | 1 | 0 | 1 | 4 | 1 | 1% | 4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
29% of new residents, usually for short-term rehab.
39% of new residents, often for short stays.
32% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for HeartLands Senior Living at Ellicott City based on CMS SNF Cost Reports.
Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
2.8 miles from city center
Estimated distance in miles from Ellicott City's city center to HeartLands Senior Living at Ellicott City's address, calculated via Google Maps.
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HeartLands Senior Living at Ellicott City is located in Ellicott City, Maryland.
Here are the financial assistance programs available to residents in Maryland.
HeartLands Senior Living at Ellicott City is in the Plum Tree neighborhood of Ellicott City.
HeartLands Senior Living at Ellicott City has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
Yes — there are 5 photos of HeartLands Senior Living at Ellicott City in the photo gallery on this page.
HeartLands Senior Living at Ellicott City is located at 3004 N Ridge Rd, Ellicott City, MD 21043, United States.
(410) 461-9494 will put you in contact with the team at HeartLands Senior Living at Ellicott City.
Yes — HeartLands Senior Living at Ellicott City is a CMS-certified provider of Medicare and Medicaid.
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