Total health inspections
6
Maryland average 3.9
Last Health inspection on Nov 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
HeartLands Senior Living at Ellicott City
Assisted Living, Independent Living & Respite Care · Ellicott City, MD
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
HeartLands Senior Living at Ellicott City
Assisted Living, Independent Living & Respite Care · Ellicott City, MD
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
HeartLands Senior Living at Ellicott City accepts Medicare, Medicaid, and private pay.
Live an extraordinary life with the HeartLands Senior Living Village at Ellicott City located in Ellicott City, MD, offering independent living, assisted living, and respite care services. This community is accessible to nearby places and tourist spots like Centennial Park, The Shrine of St. Anthony, and the Patapsco Valley State Park. Here, residents can choose among spacious and well-appointed accommodations ranging from one-bedroom to two-bedroom. In terms of respite care, short-term stays with diverse activities prepared are also available.
With its highly skilled and dedicated team, residents can enjoy above-and-beyond amenities and services. Indulge in restaurant-style dining with signature dishes prepared by executive chefs. Meet new friends and create meaningful memories within its beautiful spaces. Engage in full-packed social activities and community events to boost social engagement. Moreover, outpatient rehabilitation is available for those who have undergone surgery or still going through a treatment. With the HeartLands Senior Living Village at Ellicott City, seniors can enjoy a worry-free living experience.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 68th out of 144 homes in Maryland. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 68th out of 144 homes in Maryland. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 27m per day
Rank #68 / 144Nurse hours — State benchmarkedThis home is ranked 68th out of 144 homes in Maryland. Shows adjusted nurse hours per resident per day benchmarked to the Maryland average, with a ranking across 144 Maryland SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Maryland avg
-19%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 6m per day |
Types of Care at HeartLands Senior Living at Ellicott City
Independent Living
Assisted Living
Respite Care
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
87.8%
Rank #54 / 146Occupancy rate — State benchmarkedThis home is ranked 54th out of 146 homes in Maryland. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 146. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
103 days
Occupancy rate
87.8%
Rank #54 / 146Occupancy rate — State benchmarkedThis home is ranked 54th out of 146 homes in Maryland. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 146. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
103 days
40 years in operation Rank #5 / 209Years in operation — State benchmarkedThis home is ranked 5th out of 209 homes in Maryland. Shows how long this facility has been in operation compared to other Maryland SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 14 / 100 Rank #789 / 986Walk Score — State benchmarkedThis home is ranked 789th out of 986 homes in Maryland. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Maryland SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Staffing
Key information about the people who lead and staff this community.
ContactMr. Clinton Thomas, Executive Director
Inspection History
In Maryland, the Department of Health, Office of Health Care Quality is the state agency that conducts unannounced inspections and issues reports for all assisted living and nursing facilities.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsHealth Inspection History
Inspections
Total health citations
104
Rank #138 / 146Health citations — State benchmarkedThis home is ranked 138th out of 146 homes in Maryland. Shows this facility's total health deficiency citations benchmarked to the Maryland State average, with a ranking across all 146 MD SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Maryland average 49.9
Citations per inspection
17.33
Rank #119 / 146Citations per inspection — State benchmarkedThis home is ranked 119th out of 146 homes in Maryland. Shows average deficiency citations per CMS inspection for this facility versus the Maryland mean across 146 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Maryland average 12.81
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
60 of 104 citations resulted from standard inspections; 20 of 104 resulted from complaint investigations; and 24 of 104 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 4 years)
Critical health citations
1
100% worse than Maryland averageMaryland average: 0.5
Serious health citations
2
233% worse than Maryland averageMaryland average: 0.6
Citations history (last 4 years)
Nutrition moderate citation
Nov 04, 2025
Quality of Care moderate citation
Nov 04, 2025
Care Planning moderate citation
Nov 04, 2025
Abuse/Neglect moderate citation
Jun 27, 2025
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
174
Employees
143
Contractors
31
Staff to resident ratio
1.08:1
40% worse than Maryland average
Avg staff/day
74
Average shift
8.1 hours
0% compared with Maryland average
Total staff hours (quarter)
55,309
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
27
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
30
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
64
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
7%
3,896 contractor hours this quarter
Physical Therapy Assistant: 6
Speech Language Pathologist: 5
Physical Therapy Aide: 5
Respiratory Therapy Technician: 5
Registered Nurse: 4
Qualified Social Worker: 4
Qualified Activities Professional: 1
Medical Director: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 64 | 0 | 64 | 24,550 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 30 | 0 | 30 | 13,187 | 92 | 100% | 9 |
| Registered Nurse | 23 | 4 | 27 | 7,238 | 92 | 100% | 8.3 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,437 | 91 | 99% | 7.6 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 1,249 | 65 | 71% | 8.1 |
| Speech Language Pathologist | 0 | 5 | 5 | 1,173 | 74 | 80% | 7.4 |
| Medication Aide/Technician | 4 | 0 | 4 | 966 | 84 | 91% | 9.7 |
| Physical Therapy Aide | 0 | 5 | 5 | 891 | 76 | 83% | 7.3 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 620 | 70 | 76% | 7 |
| Mental Health Service Worker | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dental Services Staff | 2 | 0 | 2 | 506 | 60 | 65% | 8.3 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 468 | 55 | 60% | 8.5 |
| Occupational Therapy Aide | 1 | 0 | 1 | 463 | 57 | 62% | 8.1 |
| Physical Therapy Assistant | 0 | 6 | 6 | 373 | 55 | 60% | 6.1 |
| Dietitian | 1 | 0 | 1 | 360 | 45 | 49% | 8 |
| Qualified Activities Professional | 0 | 1 | 1 | 143 | 20 | 22% | 7.2 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 70 | 8 | 9% | 8.8 |
| Medical Director | 0 | 1 | 1 | 54 | 34 | 37% | 1.6 |
| Qualified Social Worker | 0 | 4 | 4 | 40 | 7 | 8% | 4.4 |
| Nurse Aide in Training | 1 | 0 | 1 | 8 | 1 | 1% | 8.3 |
| Diagnostic X-ray Services Staff | 1 | 0 | 1 | 4 | 1 | 1% | 4 |
64 Certified Nursing Assistant
% of Days
100%
30 Licensed Practical Nurse
% of Days
100%
27 Registered Nurse
% of Days
100%
3 Other Dietary Services Staff
% of Days
99%
8 Clinical Nurse Specialist
% of Days
71%
5 Speech Language Pathologist
% of Days
80%
4 Medication Aide/Technician
% of Days
91%
5 Physical Therapy Aide
% of Days
83%
5 Respiratory Therapy Technician
% of Days
76%
1 Mental Health Service Worker
% of Days
71%
2 Dental Services Staff
% of Days
65%
1 Administrator
% of Days
67%
1 Nurse Practitioner
% of Days
67%
1 RN Director of Nursing
% of Days
60%
1 Occupational Therapy Aide
% of Days
62%
6 Physical Therapy Assistant
% of Days
60%
1 Dietitian
% of Days
49%
1 Qualified Activities Professional
% of Days
22%
1 Occupational Therapy Assistant
% of Days
9%
1 Medical Director
% of Days
37%
4 Qualified Social Worker
% of Days
8%
1 Nurse Aide in Training
% of Days
1%
1 Diagnostic X-ray Services Staff
% of Days
1%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.6
In line with Maryland averageMaryland average: 12.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.2
In line with Maryland averageMaryland average: 25.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
21.9%
Percent of long-stay residents whose need for help with daily activities has increased
21.9%
8% better than Maryland averageMaryland average: 23.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
26.4%
Percent of long-stay residents whose ability to move independently worsened
26.4%
5% better than Maryland averageMaryland average: 27.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.3%
5% worse than Maryland averageMaryland average: 25.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
20% worse than Maryland averageMaryland average: 2.3%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.8%
Percent of long-stay high risk residents with pressure ulcers
5.8%
10% better than Maryland averageMaryland average: 6.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.3%
Percent of long-stay residents with a urinary tract infection
0.3%
79% better than Maryland averageMaryland average: 1.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.2%
Percent of long-stay residents who lose too much weight
6.2%
7% worse than Maryland averageMaryland average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.0%
Percent of long-stay residents who have depressive symptoms
5.0%
75% better than Maryland averageMaryland average: 20.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
7.8%
Percent of long-stay residents who received an antipsychotic medication
7.8%
40% better than Maryland averageMaryland average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
8% better than Maryland averageMaryland average: 92.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
In line with Maryland averageMaryland average: 96.6%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.2%
In line with Maryland averageMaryland average: 78.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
76% better than Maryland averageMaryland average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.6%
6% better than Maryland averageMaryland average: 80.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
29% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
39% of new residents, often for short stays.
Typical stay
1 months
Medicaid
32% of new residents, often for long-term daily care.
Typical stay
8 - 9 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
161
Medicare
7
4.3% of residents
Medicaid
134
83.2% of residents
Private pay or other
20
12.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for HeartLands Senior Living at Ellicott City based on CMS SNF Cost Reports.
Occupancy Rate
87.8%
↑ 4.8pp vs 2023
Net Income
-$1.8M
↑ ~$1.1M vs 2023
Total Payroll
$11.9M
↑ ~$1.3M vs 2023
Profit Margin
-6.4%
↑ 5.4pp vs 2023
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$27.4M
Operating loss
-$1.8M
Privately-owned community
Operated by a business corporation.
Home revenue
$27.4M Rank #34 / 145Revenue — State benchmarkedThis home is ranked 34th out of 145 homes in Maryland. Shows this facility's annual revenue compared to the Maryland SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$1.8M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #31 / 145Payroll — State benchmarkedThis home is ranked 31st out of 145 homes in Maryland. Shows total annual staff payroll benchmarked to the Maryland average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$11.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #31 / 145Payroll — State benchmarkedThis home is ranked 31st out of 145 homes in Maryland. Shows total annual staff payroll benchmarked to the Maryland average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$29.1M
What does this home offer?
Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Living Spaces & Floor Plans for HeartLands Senior Living at Ellicott City
Heartlands Ellicott City Il Two 1
Heartlands Ellicott City Il Two
Heartlands Ellicott City Il One 2
Heartlands Ellicott City Il One 1
Heartlands Ellicott City Il One
Heartlands Ellicott City Il Apar
Heartlands Ellicott City Il Stud 1
Heartlands Ellicott City Il Stud
Places of interest near HeartLands Senior Living at Ellicott City
2.8 miles from city center
Estimated distance in miles from Ellicott City's city center to HeartLands Senior Living at Ellicott City's address, calculated via Google Maps.
Calculate Travel Distance to HeartLands Senior Living at Ellicott City
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Financial Assistance for
Assisted Living in Maryland
HeartLands Senior Living at Ellicott City is located in Ellicott City, Maryland.
Here are the financial assistance programs available to residents in Maryland.
Frequently Asked Questions about HeartLands Senior Living at Ellicott City
What neighborhood is HeartLands Senior Living at Ellicott City in?
HeartLands Senior Living at Ellicott City is in the Plum Tree neighborhood of Ellicott City.
Is HeartLands Senior Living at Ellicott City in a walkable area?
HeartLands Senior Living at Ellicott City has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the address of HeartLands Senior Living at Ellicott City?
HeartLands Senior Living at Ellicott City is located at 3004 N Ridge Rd, Ellicott City, MD 21043, United States.
What is the phone number of HeartLands Senior Living at Ellicott City?
(410) 461-9494 will put you in contact with the team at HeartLands Senior Living at Ellicott City.
Is HeartLands Senior Living at Ellicott City Medicare or Medicaid certified?
Yes — HeartLands Senior Living at Ellicott City is a CMS-certified provider of Medicare and Medicaid.
More homes from the same operator
Operated by
Discovery Senior Living
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