The Concierge operates a 114-bed nursing and hospice facility at 2310 Eldridge Parkway South in the Westside of Houston, Harris County, Texas. The community is 19 miles from downtown Houston and sits in a moderately walkable neighborhood (Walk Score: 51). Owned by The Ireland Family Limited Partnership and managed by Freddie Green, the facility’s census is predominantly Medicaid (88.8% of residents), though new admissions run 41% Medicare, 57% private pay, and 1% Medicaid. The average stay is 59 days, reflecting a short-term post-acute care model within a Medicaid-dependent resident base.
The facility’s 1-star CMS overall rating, 66.8% below the state average, reflects critical performance gaps. Health inspection earns 1-star (30.8% below state), staffing is rated 1-star (58.3% below state), and quality measures score 3-star (at state average).
Staffing is structurally misaligned: registered nurses provide 39 minutes per resident daily (50% above state), but certified nursing aides deliver just 11 minutes per day, 91% below the state average of 2 hours 1 minute. Weekend total nursing care plummets to 1h 17m daily, 57% below state.
Inspection records since 2023 document escalating clinical failures. Two immediate jeopardy findings occurred: February 2024 identified improper tracheostomy care and medication administration errors (14% error rate, nearly triple the 5% threshold); November 2023 documented a 12-hour delay in physician notification for a deteriorating resident, resulting in hospitalization with pneumonia, acute kidney failure, and septic shock. December 2025 complaint investigation revealed discharge of a cognitively impaired resident to a homeless shelter and immediate jeopardy pressure ulcer management, with hospital transfer.
Complaint investigations also substantiated incontinent care delays exceeding 10 hours, a resident left alone in an elevator 7-20 minutes, shower failures, and foot care delays.
Federal penalties included $29K in fines and one payment denial.
Pressure ulcers in high-risk residents run 8.9%, 101% worse than state average.
Occupancy at 61.3% is notably low. The facility invests 70.3% of revenue in payroll (among the highest in Texas) and returned to profitability with $397.7K net income in 2023.
The Concierge is structured for short-term post-acute Medicaid care, though immediate jeopardy findings, medication errors, and delayed clinical responses present substantial risk for residents.
