Overview of The Reflections The Reflections is a 45-bed assisted living facility at 14316 South Helmer Road in Battle Creek, Calhoun County, Michigan, operated by Battle Creek Assisted Living Operator, LLC. It serves residents aged 60 and above with assisted living and memory care services. Twenty-four-hour staffing includes licensed nurses and certified nursing assistants. Cortney Banker provides leadership, and the facility holds a BBB rating of A+.
The Reflections’ inspection record presents a mixed compliance picture that warrants attention. Over four years since 2020, the facility accumulated eight deficiencies at 2 per year, which is 62 percent better than Michigan’s state average of 5.2 annually. The apparent strength of this statistic, however, masks recent deterioration.
A May 2023 administrative review confirmed substantial compliance and renewal, yet only seven months later the June 2024 renewal inspection identified five deficiencies: medication administration planning for Resident A lacked detail regarding Lorazepam administration; the facility failed to conduct the annual tuberculosis risk assessment; employee competency checklists were incomplete for certain Resident Care Associates and Medication Technicians; items in the walk-in refrigerator lacked dates; and cleaning products remained unsecured in the dining room.
More significantly, a December 2022 complaint investigation substantiated serious violations of discharge procedures and medication administration: the facility discharged Resident D without providing written less than 24-hour notice and did not inform the resident or authorized representative of the right to file a complaint; staff failed to administer prescribed as-needed Risperdal despite documented agitation and aggression; the service plan contained no behavioral guidance or medication instructions. These findings point to lapses in clinical documentation and resident protection that transcend minor procedural lapses.
The facility’s November 2020 original licensing inspection found substantial compliance. No fines, immediate jeopardy findings, or suspensions are recorded. The license.
The deficiencies found in June 2024 represent a meaningful compliance deterioration from the May 2023 clean review. Likewise, inquiry into whether policies and procedures have been modified in response to the December 2022 discharge and medication administration violations is warranted before enrolling.
Families should ask about corrections since the June 2024 inspection regarding medication administration, tuberculosis risk assessments, employee competency, food labeling and storage, and hazardous material storage.
