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Bickford of Suffolk Assisted Living & Memory Care is a picturesque community known for its charming atmosphere and vibrant culture. This close-knit community places a strong emphasis on memory care qualifications, maintaining the facility’s beauty, and having a highly qualified staff who understand the challenges of aging and are dedicated to providing assistance.
Within this warm and home-like environment, residents benefit from services such as medication management, diabetes care, and incontinence care, all in a handicap-accessible facility. Bickford of Suffolk also offers respite stays and is a pet-friendly community. Its features include unique amenities like raised garden beds and an arts and crafts center thoughtfully designed to cater to those with memory loss. Families can have peace of mind knowing their loved ones have memory care options available in this engaging and accommodating community.
Similar to the Virginia average: 85.7%Bickford of Suffolk is administrated by Susan Vittori.
Key information about the people who lead and staff this community.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 73 | 32 | This facility has 128% more total deficiencies than a typical Virginia assisted living residence (73 vs. VA avg 32).↑ 128% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 14.6 | 6.4 | This facility has 128% more deficiencies per year than a typical Virginia assisted living residence (14.6 vs. VA avg 6.4).↑ 128% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3.8 | 2.3 | This facility has 65% more deficiencies per inspection than a typical Virginia assisted living residence (3.8 vs. VA avg 2.3).↑ 65% worse |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 19 | 14 | This facility has 36% more total inspections than a typical Virginia assisted living residence (19 vs. VA avg 14).↑ 36% worse |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 15 | 9 | This facility has 67% more inspections with violations than a typical Virginia assisted living residence (15 vs. VA avg 9).↑ 67% worse |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 79% | 64% | This facility has 15 percentage points higher inspection violation rate than a typical Virginia assisted living residence (79% vs. VA avg 64%).↑ 15% worse |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 7 | This facility has 14% more total complaints than a typical Virginia assisted living residence (8 vs. VA avg 7).↑ 14% worse |
|
Complaints per year
Average complaints per year since 2021.
| 1.6 | 1.4 | This facility has 14% more complaints per year than a typical Virginia assisted living residence (1.6 vs. VA avg 1.4).↑ 14% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 8, 2025, identified multiple deficiencies related to resident placement documentation, staff orientation and training, emergency preparedness, facility maintenance, and employee background checks. Earlier inspections showed a pattern of issues primarily involving resident care, staff training and certification, medication management, and administrative compliance, with several substantiated complaints confirming these concerns. Complaint investigations substantiated failures in timely medical notifications, supervision, reporting incidents, and respecting resident rights, while some complaints were unsubstantiated. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history reflects ongoing challenges with regulatory compliance, with no clear trend of sustained improvement over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Pets Allowed
Housing Options: Private Rooms
Building Type: Single-story
Transportation Services
Recreational Activities
Dining Services
Susan Vittori serves as the Executive Director at Bickford of Suffolk, leading the community with a dedicated team of caregivers committed to providing compassionate care for residents. She plays a key role in ensuring a supportive and nurturing environment for seniors and their families.
18.9 miles from city center
Estimated distance in miles from Suffolk's city center to Bickford of Suffolk's address, calculated via Google Maps.
— 1.12 miles to nearest hospital (The COVE - Center of Veterinary Expertise)
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Bickford of Suffolk is located in Suffolk, Virginia.
Here are the financial assistance programs available to residents in Virginia.
The information below is reported by the Virginia Department of Social Services and Department of Health.
| Harmony at Harbour View |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Suffolk | 110 | Yes | 48 | Private Rooms | Ms. Lynn Irvine | 72.7% | 43 | 76.7% | 24 | 139 | 3.2 |
| Bickford of Suffolk |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Suffolk (Harbour View) | 74 | Yes | 25 | Private Rooms | Susan Vittori | 83.8% | 19 | 78.9% | 8 | 73 | 3.8 |
| Lake Prince Woods |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Suffolk | 54 | No | 6 | Private Rooms | Ms. Felita Creekmore | 85.2% | 6 | 100% | - | 37 | 6.2 |
| Place of Purpose |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Ahoskie | - | No | 0 | Private Rooms | - | - | - | - | - | - | - |
Bickford of Suffolk is in the Harbour View neighborhood of Suffolk.
Bickford of Suffolk has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to VA state health department records, Bickford of Suffolk's license expires on August 8, 2025.
Bickford of Suffolk's occupancy is 84%.
Susan Vittori is the administrator of Bickford of Suffolk.
Bickford of Suffolk has 74 beds.
Bickford of Suffolk has had 19 recently reported deficiencies.
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