Bickford of Worthington
Nursing Home, Independent Living, Assisted Living & Memory Care · Worthington, OH
Bickford of Worthington
Nursing Home, Independent Living, Assisted Living & Memory Care · Worthington, OH
Overview of Bickford of Worthington
Located at 6525 North High Street in Worthington’s downtown neighborhood, Bickford of Worthington operates as a 56-bed residential care facility serving independent living, assisted living, and memory care residents. Part of Bickford Senior Living Group’s national network, the community is led by Executive Director Glasgow Hockett and Director of Nursing Margaret Akwei. The facility has operated continuously for 11 years.
The 2-story building provides private rooms, 24-hour staffing, and dining that features restaurant-style meals three times daily alongside a bistro and salon services. Transportation, respite care, fitness programming, and specialized Montessori Memory Care support residents with varied care needs.
Strong clinical performance distinguishes this community.
A comprehensive resident satisfaction survey (2022-23) yielded a 90/100 overall score, surpassing Ohio’s 86/100 average. Residents reported perfect satisfaction (100/100) across critical dimensions: care satisfaction, safety, privacy, room and building accessibility, staff medical knowledge, infection prevention, independence support, community connection, activity availability, and staff engagement. Care and services scored 98/100; caregivers 95/100; environment 97/100; facility culture 91/100. A October 2025 state inspection identified one citation, performing 50% better than Ohio’s two-citation average.
The facility carries BBB accreditation at A+, with no enforcement actions or penalties documented.
However, resident and family satisfaction data identified consistent concern regarding structured activities and community engagement.
Residents scored outings and special events at 52/100, nearly 30% below Ohio’s 73/100 average. Activities received 74/100 (versus state average 83), and residents’ sense of having something meaningful to anticipate daily measured 70/100 (versus 77). Family surveys documented parallel shortfall: weekend activities 52/100 (versus state average 56), meaningful opportunities 63/100 (versus 71), and community connection 66/100 (versus 72). Staff going above and beyond scored 56/100 versus Ohio’s 87/100.
Located 0.3 miles from Worthington city center with a Walk Score of 52 (moderately walkable), Bickford of Worthington serves residents prioritizing clinical excellence and safety in a well-maintained environment, but the activity programming and community engagement data suggest a potential shortfall in those areas.
56-bed community Rank #202 / 323Bed count — State benchmarkedThis home is ranked 202nd out of 323 homes in Ohio. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
11 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 52 / 100 Rank #229 / 705Walk Score — State benchmarkedThis home is ranked 229th out of 705 homes in Ohio. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Ohio facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
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About this community
Facility TypeResidential Care Facility
StatusActive
CountyFranklin
Bickford of Worthington is administrated by Glasgow Hockett.
Policies
No pets allowed
No Smoking
No Alcohol
Staffing
Key information about the people who lead and staff this community.
Director of NursingMARGARET AKWEI
ContactMr. David Dusseau, Director
Respite Care
24-Hour Staffing
Email
[email protected]
Fax(913) 254-4878
Salon
Bistro
Dining Room
Outdoor Spaces
Specific ProgramsMontessori Memory Care
Food DescriptionDining room serves restaurant-style meals three times a day.
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. OH average
0 Worse
No metrics in this bucket.
1 Better
Metrics better than Ohio average:
• Total citations (50% below)
• Total citations (50% below)
Latest Inspection
October 1, 2025
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 2 | This facility has 50% fewer total citations than a typical Ohio nursing home (1 vs. OH avg 2).↓ 50% better |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
90 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
98 / 100
Ohio average: 89 / 100
Environment
97 / 100
Ohio average: 95 / 100
Moving in
85 / 100
Ohio average: 82 / 100
Facility culture
91 / 100
Ohio average: 86 / 100
Caregivers
95 / 100
Ohio average: 89 / 100
Spending time
84 / 100
Ohio average: 80 / 100
Meals and dining
82 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility55/100
Ohio average46/100
Did (Does) the therapy help you meet your goals?
This facility92/100
Ohio average88/100
Can you decide how to spend your day?
This facility96/100
Ohio average94/100
Did (Do) the therapists help you set goals?
This facility100/100
Ohio average89/100
Did (Do) you know who to speak to about your therapy progress?
This facility100/100
Ohio average85/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Can you enjoy the outdoors if you want to?
This facility87/100
Ohio average91/100
Are your personal items safe here?
This facility91/100
Ohio average92/100
Is it very clean here?
This facility96/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Do you feel you have enough privacy?
This facility100/100
Ohio average95/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Are you able to get around the building if you want to?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to BICKFORD OF WORTHINGTON?
This facility63/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility89/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here go above and beyond to give you a good life?
This facility56/100
Ohio average87/100
Would you highly recommend BICKFORD OF WORTHINGTON to someone who needs this type of care?
This facility82/100
Ohio average89/100
Do the people who work here help you with technology, if needed?
This facility90/100
Ohio average89/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility93/100
Ohio average78/100
Are you encouraged to speak up about things you don’t like here?
This facility95/100
Ohio average81/100
Are your concerns taken care of in a timely way?
This facility95/100
Ohio average86/100
Are you as involved in decisions about your care as you want to be?
This facility96/100
Ohio average85/100
Are you friends with anyone who lives here?
This facility96/100
Ohio average81/100
Overall, are you satisfied with the care you receive here?
This facility100/100
Ohio average94/100
Do the people who work here seem happy to work here?
This facility100/100
Ohio average92/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here check on you often enough to see if you need anything?
This facility87/100
Ohio average81/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility91/100
Ohio average85/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility95/100
Ohio average92/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility95/100
Ohio average95/100
Do the people who work here do things the way you want them done?
This facility95/100
Ohio average88/100
Do the same people take care of you most of the time?
This facility96/100
Ohio average84/100
Do the people who care for you explain your care and services to you?
This facility96/100
Ohio average85/100
Do the people who work here ever get angry at you?
This facility96/100
Ohio average88/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility100/100
Ohio average90/100
Do the people who work here do everything they can to protect you from getting sick?
This facility100/100
Ohio average94/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have enough opportunities to go on outings and special events?
This facility52/100
Ohio average73/100
Do you have something to look forward to most days?
This facility70/100
Ohio average77/100
Do you like the activities here?
This facility74/100
Ohio average83/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility85/100
Ohio average83/100
Are there enjoyable things to do on the weekends, if you want?
This facility94/100
Ohio average63/100
Do you usually enjoy how you spend your time?
This facility96/100
Ohio average87/100
Do you feel included in life here?
This facility100/100
Ohio average89/100
Are you as connected to the community as you want to be?
This facility100/100
Ohio average71/100
Are you able to do the activities offered here, if you want?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you like the food here?
This facility70/100
Ohio average81/100
Do you get enough fresh food options here?
This facility76/100
Ohio average81/100
Does the menu change often enough?
This facility78/100
Ohio average77/100
Do you look forward to mealtimes?
This facility78/100
Ohio average80/100
Do you have input on the food that is served?
This facility86/100
Ohio average68/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Family satisfaction survey results
The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.
Average score
72 / 100
Ohio average: 77 / 100
Latest survey results
Care and services
73 / 100
Ohio average: 80 / 100
Environment
73 / 100
Ohio average: 78 / 100
Moving in
80 / 100
Ohio average: 85 / 100
Facility culture
75 / 100
Ohio average: 78 / 100
Caregivers
75 / 100
Ohio average: 78 / 100
Spending time
64 / 100
Ohio average: 68 / 100
Meals and dining
65 / 100
Ohio average: 67 / 100
How often family visits residents at Bickford of Worthington
Profile of respondents of this survey
Daily
9.4
Several times a week
34.4
Once a week
31.3
Two to three times a month
15.6
Once a month
6.3
Few times a year
3.1
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does this living arrangement help the resident maintain their independence?:
This facility71/100
Ohio average84/100
Do you have enough opportunities for input into decisions about your resident’s care?:
This facility75/100
Ohio average78/100
Do you get enough information to make decisions with or about your resident?:
This facility71/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is the residential care facility thoroughly clean?:
This facility78/100
Ohio average83/100
Can the resident get outside often enough?:
This facility64/100
Ohio average74/100
Are the resident’s belongings safe?:
This facility74/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
When the resident moved in, were you given thorough information to help you know
This facility—/100
Ohio average—/100
what to expect?:
This facility81/100
Ohio average85/100
Was the resident given a thorough orientation to residential care?:
This facility76/100
Ohio average80/100
Did you feel warmly welcomed as a new family member?:
This facility82/100
Ohio average90/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Are you encouraged to speak up when you have a problem?:
This facility78/100
Ohio average83/100
Are your concerns addressed in a timely way?:
This facility77/100
Ohio average78/100
Are you kept well informed about how things are going with your resident?:
This facility75/100
Ohio average76/100
Do the staff seem happy to work at the residential care facility?:
This facility78/100
Ohio average77/100
Do the staff go above and beyond to give your resident a good life?:
This facility73/100
Ohio average76/100
Do you feel confident that staff would help your resident beyond their personal care
This facility—/100
Ohio average—/100
needs if you could not (eg, paperwork, purchasing clothing)?:
This facility64/100
Ohio average69/100
Do you have peace of mind about the care your resident is getting when you aren’t at
This facility—/100
Ohio average—/100
the residential care facility?:
This facility79/100
Ohio average82/100
Would you highly recommend this residential care facility to a family member or friend?:
This facility75/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Do you feel confident the staff is knowledgeable about the resident’s medical
This facility—/100
Ohio average—/100
condition(s) and treatment(s)?:
This facility81/100
Ohio average79/100
Do the staff know what the resident likes and doesn’t like?:
This facility76/100
Ohio average79/100
Do the staff regularly check to see if the resident needs anything?:
This facility73/100
Ohio average77/100
Have you gotten to know the staff who care for your resident?:
This facility72/100
Ohio average78/100
Do the staff encourage your resident to be as independent as they are able to be?:
This facility76/100
Ohio average82/100
Do you feel confident staff would come quickly anytime your resident needed help?:
This facility74/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does the resident have something enjoyable to look forward to most days?:
This facility63/100
Ohio average71/100
Do the staff do a good job keeping the resident connected to the community?:
This facility66/100
Ohio average72/100
Does the resident have plenty of opportunities to do things that are meaningful to them?:
This facility63/100
Ohio average71/100
Does the residential care facility have enough opportunities for your resident to go on
This facility—/100
Ohio average—/100
special outings and events?:
This facility52/100
Ohio average63/100
Does the resident like the provided activities?:
This facility66/100
Ohio average69/100
Does the residential care facility provide things the resident enjoys doing on the
This facility—/100
Ohio average—/100
weekend?:
This facility52/100
Ohio average56/100
Do you have plenty of opportunities to be involved in the residential care facility?:
This facility75/100
Ohio average72/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is there a lot of variety in the meals?:
This facility72/100
Ohio average70/100
Are you included in mealtimes if you want to be?:
This facility52/100
Ohio average65/100
Is the food good?:
This facility64/100
Ohio average68/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
What does this home offer?
Pets Allowed
Housing Options: Private Rooms
Building Type: Two-story
Transportation Services
Fitness and Recreation
Glasgow Hockett serves as the Executive Director at Bickford of Worthington, leading the community with dedication and a strong commitment to resident care. Glasgow oversees the team and ensures a warm, supportive environment for all residents and their families.
Places of interest near Bickford of Worthington
0.3 miles from city center
Estimated distance in miles from Worthington's city center to Bickford of Worthington's address, calculated via Google Maps.
— 4.05 miles to nearest hospital (Mount Carmel St. Ann's)
Calculate Travel Distance to Bickford of Worthington
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Financial Assistance for
Nursing Home in Ohio
Bickford of Worthington is located in Worthington, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Compare Nursing Home around Worthington
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
| The Laurels of Worthington |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Worthington (North High Street) | 95
Facility
95
OH AVG
78
Rank
#96 / 323 |
94.7%
Facility
94.7%
OH AVG
78.7%
Rank
#37 / 204 | +20% | 3.82
Facility
3.82
OH AVG
3.54
Rank
#60 / 203 | -37% | +8% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 203 | 36
Facility
36
OH AVG
30.9
Rank
#135 / 203 | 4.5
Facility
4.5
OH AVG
4.6
Rank
#125 / 203 | - | 90 | A+ |
55
Facility
55
OH AVG
40
Rank
#198 / 705 | Jessica Tonnesen | $13.4M
Facility
$13.4M
OH AVG
$10.1M
Rank
#68 / 203 | $6.6M
Facility
$6.6M
OH AVG
$3.9M
Rank
#64 / 203 | 49.3%
Facility
49.3%
OH AVG
40.2%
Rank
#110 / 203 | 365256 | ||||
| Laurels of Norworth |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Worthington (Worthington Estates East) | 126
Facility
126
OH AVG
78
Rank
#39 / 323 |
84.1%
Facility
84.1%
OH AVG
78.7%
Rank
#101 / 204 | +7% | 3.62
Facility
3.62
OH AVG
3.54
Rank
#85 / 203 | +18% | +2% | $51.9k
Facility
$51.9k
OH AVG
$74.0k
Rank
#175 / 203 | 45
Facility
45
OH AVG
30.9
Rank
#166 / 203 | 4.5
Facility
4.5
OH AVG
4.6
Rank
#125 / 203 | 3 | 111 | A+ |
50
Facility
50
OH AVG
40
Rank
#254 / 705 | Thomas Widney | $16.1M
Facility
$16.1M
OH AVG
$10.1M
Rank
#36 / 203 | $8.4M
Facility
$8.4M
OH AVG
$3.9M
Rank
#34 / 203 | 52.1%
Facility
52.1%
OH AVG
40.2%
Rank
#81 / 203 | 365222 |
Frequently Asked Questions about Bickford of Worthington
Who is the Director of Nursing at Bickford of Worthington?
Margaret Akwei is the Director of Nursing at Bickford of Worthington.
Is Bickford of Worthington in a walkable area?
Bickford of Worthington has a walk score of 52. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the best email address for Bickford of Worthington?
The team at Bickford of Worthington can be reached at [email protected].
Who is the administrator of Bickford of Worthington?
Glasgow Hockett is the administrator of Bickford of Worthington.
How many beds does Bickford of Worthington have?
Bickford of Worthington has 56 beds.
Has Bickford of Worthington had any recent deficiencies or citations?
Bickford of Worthington has had 1 recently reported deficiency.
Are there photos of Bickford of Worthington?
Yes — there are 20 photos of Bickford of Worthington in the photo gallery on this page.
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