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Assisted Living in Charlotte

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Brookdale at Home® Carriage Club

Assisted Living in Charlotte

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Brookdale at Home® Carriage Club

5800 Old Providence Rd, Charlotte, NC 28226 View map
Overview of Brookdale at Home® Carriage Club

Located in the quaint neighborhood of Charlotte, NC , Brookdale at Home Carriage Club is a leading home care provider that offers personalized senior care services designed to support aging in place with dignity and comfort. Their dedicated caregivers are trained professionals committed to assisting with daily tasks, allowing residents to focus on enjoying life’s meaningful moments. Whether it’s help with housekeeping, meal preparation, or personal grooming, our team ensures a safe and nurturing environment.

At Brookdale at Home Carriage Club, residents benefit from a variety of amenities and programs tailored to enhance their quality of life. From companionship and light housekeeping to medication reminders and errand assistance, every service is delivered with compassion and expertise. Brookdale at Home Carriage Club’s goal is to provide peace of mind to families and individuals alike, knowing that their loved ones are receiving attentive care and support in the comfort of their own surroundings.

(704) 887-0172

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
4/5
North Carolina average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5
North Carolina average: 3.4/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
North Carolina average: 3.3/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
North Carolina average: 3.6/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
8h 7m per day

This home provides 65% more nursing time per resident than the North Carolina average.

North Carolina average: 4h 55m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 430

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 71.5%
Residents per day (avg) 8
Occupancy rate
71.5%
Residents per day (avg)
8

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

30% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

70% of new residents, often for short stays.

Typical stay 6 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$7.1M
Operating loss
-$3.3M
Privately-owned community Operated by a business corporation.
Home revenue
$7,096,866.00
Operating loss
$-3,281,044.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.3M
102.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.1M
Total costs $10.4M
Years in operation
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 12 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Additional Licensing Details

License NumberHC3339

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMs. Denise Warren, Interim CEO

Therapy & Rehabilitation

1 service
Respite Care

Amenities & Lifestyle

0 amenities
Specific ProgramsCompanion Care, Personal Care, Respite Care

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 527 / 690 / 807 / 1,025 / 1,140 / 1,344 / 1,372 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Brookdale at Home® Carriage Club

Home Care
Contact Brookdale at Home® Carriage Club

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Health Inspection History

Inspections
Total health inspections 3

North Carolina average 4


Last Health inspection on Apr 2025

Total health citations 11

North Carolina average 20.9

Citations per inspection
3.67

North Carolina average 4.99


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

10 of 11 citations resulted from standard inspections; and 1 of 11 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than North Carolina average

North Carolina average: 1.3


Serious Health citations More info 0
100% better than North Carolina average

North Carolina average: 0.9

0 critical citations More info North Carolina average: 1.3

0 serious citations More info North Carolina average: 0.9

10 moderate citations More info North Carolina average: 17.1

1 minor citation More info North Carolina average: 1.6
Citations history (last 3 years)
Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Apr 07, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Apr 07, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Apr 07, 2025
Corrected

Administration moderate citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Feb 21, 2024
Corrected

Compare Assisted Living around Charlotte The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

Filter by care type
Brookdale at Home® Carriage Club
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Charlotte (Olde Providence North)
430
Yes
12
71.5%
A+
-
-
0
0%
1 Bed / 2 Bed
Brookdale Union Park
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Monroe
87
Yes
10
-
A+
105.50/200
21
85.7%
1 Bed / 2 Bed
Brookdale Weddington Park
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Matthews (Providence Plantation)
83
Yes
48
-
A+
103.50/200
19
84.2%
1 Bed / 2 Bed
Rosewood Memory Care
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Charlotte (Piper Glen)
6
No
2
-
-
103.00/200
1
0%
1 Bed / 2 Bed
The Magnolia
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Charlotte (Carmel)
-
No
51
-
-
-
-
0
0%
1 Bed / 2 Bed

Brookdale at Home® Carriage Club Home Overview

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Living Spaces & Floor Plans

Brookdale At Home Carriage Club P3
Brookdale At Home Carriage Club P2
Brookdale At Home Carriage Club P1
Brookdale At Home Carriage Club P4

Places of interest near Brookdale at Home® Carriage Club

Address 8.1 miles from city center — 4.23 miles to nearest hospital (Novant Health Matthews Medical Center)

Address 5800 Old Providence Rd, Charlotte, NC 28226

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 117
Employees 30
Contractors 87
Staff to resident ratio 11.70:1
532% better than North Carolina average

North Carolina average ratio: 1.85:1

Avg staff/day 15
Average shift 6.3 hours
21% worse than North Carolina average

North Carolina average: 8 hours

Total staff hours (quarter) 8,666
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 13
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 26
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 5.6 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 58
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 5.7 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

48.2%

4,174 contractor hours this quarter

Certified Nursing Assistant: 47 Licensed Practical Nurse: 23 Registered Nurse: 8 Qualified Social Worker: 3 Respiratory Therapy Technician: 2 Speech Language Pathologist: 2 Physical Therapy Assistant: 1 Physical Therapy Aide: 1
Staff by category
Certified Nursing Assistant1147582,56791100%5.7
Registered Nurse58131,0908897%7
Licensed Practical Nurse323269328796%5.6
Respiratory Therapy Technician0228266976%7.3
Dietitian4046588391%6.8
Administrator2026086470%8
Mental Health Service Worker2024856268%7.6
Physical Therapy Assistant0114776268%7.7
Clinical Nurse Specialist2023315560%5.5
Physical Therapy Aide0113116571%4.8
Qualified Social Worker0331494246%3.5
Nurse Practitioner1011421719%8.4
Speech Language Pathologist022931618%5.8
58 Certified Nursing Assistant
% of Days 100%
13 Registered Nurse
% of Days 97%
26 Licensed Practical Nurse
% of Days 96%
2 Respiratory Therapy Technician
% of Days 76%
4 Dietitian
% of Days 91%
2 Administrator
% of Days 70%
2 Mental Health Service Worker
% of Days 68%
1 Physical Therapy Assistant
% of Days 68%
2 Clinical Nurse Specialist
% of Days 60%
1 Physical Therapy Aide
% of Days 71%
3 Qualified Social Worker
% of Days 46%
1 Nurse Practitioner
% of Days 19%
2 Speech Language Pathologist
% of Days 18%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
10 residents
Residents by payment source
Medicare
8 residents (80%)
Private pay or other
2 residents (20%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 83.8%
5% better than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.9%
42% better than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 83.0%
6% better than North Carolina average

North Carolina average: 78.1%

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for North Carolina Seniors

Get financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.

More homes from the same owner

Operated by Brookdale