Facility type
Residential Care Facility
Status
Active
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Memory Care Home
Brookdale Austintown
Overview of Brookdale Austintown
Set in the scenic neighborhood of Austintown, Ohio, Brookdale Austintown is a welcoming senior living community that offers memory care for seniors needing Alzheimer’s and dementia support. Emphasizing a person-centered approach, residents here find a comforting environment where they can maintain their identity and purpose. The community provides a structured daily routine with engaging activities like brain games and music programs, ensuring residents can enjoy meaningful moments every day. With trained staff available around the clock, families can rest assured knowing their loved ones receive attentive care tailored to their needs.
Seniors at Brookdale Austintown benefit from a range of amenities designed to enhance their quality of life. These include personal item delivery services, transportation for outings, and access to a library and beauty/barber shop. The community features inviting outdoor spaces such as courtyards and gardens, fostering a tranquil setting for relaxation and socializing. Whether enjoying the warmth of the fireside living room or participating in therapeutic activities like gardening and greenhouse pursuits, residents find comfort and fulfillment in this supportive environment.
45 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 21 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
License details
County:
MAHONING
Ownership & operating entity
Brookdale Austintown is administrated by JAN GILLILAND.
Safety & Compliance
Wheelchair Accessible
Secured Perimeter
Emergency Systems:
Yes
Safety Features:
Emergency Alert System, Keypad Entry in Secured Memory Care Units
Policies
No pets allowed
No Smoking
No Alcohol
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Ms. Heidi Polonus, Director
Care Services
Nursing Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
All Levels of Care
Contact Information
Email:
[email protected]
Fax:
(330) 270-8590
Additional Policies & Features
Housekeeping:
Yes
Linen Service:
Yes
Utilities Included:
Yes
Amenities & Lifestyle
Programs & Activities
Activities
EngagementPlus offers experiences that reflect interests—from hands-on workshops and wellness classes to social gatherings filled with laughter and conversation.
Branded Programs
Clare Bridge
Specific Programs
Memory Care, Assisted Living, Independent Living, Skilled Nursing, Continuing Care Retirement Communities, At Home Care
Operating Hours
Mon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT
Pricing & Financial Information
Starting Price$6,435
Dining & Nutrition
Food Description
Dining brings more than nourishment—it creates a sense of comfort, belonging and ease. In Clare Bridge, shared meals help spark connection, encourage conversation and add a gentle rhythm to the day.
Meals Included
Yes
Meals Per Day
3
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Room Sizes: 315 / 625 sq. ft
Housing Options: Suite
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at Brookdale Austintown
Memory Care
Type of Rooms Available
Suite
1
315 - 625 sq. ft
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Latest inspection
Date:January 17, 2025
Inspection oversight
Immediate jeopardy identified:No
Substandard quality of care cited:No
1 total citation
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Ohio average: 2 citations
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
89 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
82 / 100
Ohio average: 89 / 100
Environment
94 / 100
Ohio average: 95 / 100
Moving in
88 / 100
Ohio average: 82 / 100
Facility culture
83 / 100
Ohio average: 86 / 100
Caregivers
91 / 100
Ohio average: 89 / 100
Spending time
93 / 100
Ohio average: 80 / 100
Meals and dining
91 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility63/100
Ohio average46/100
Did (Do) you know who to speak to about your therapy progress?
This facility50/100
Ohio average85/100
Did (Does) the therapy help you meet your goals?
This facility75/100
Ohio average88/100
Can you decide how to spend your day?
This facility100/100
Ohio average94/100
Did (Do) the therapists help you set goals?
This facility100/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are your personal items safe here?
This facility86/100
Ohio average92/100
Do you feel you have enough privacy?
This facility89/100
Ohio average95/100
Can you enjoy the outdoors if you want to?
This facility89/100
Ohio average91/100
Do you feel safe here?
This facility90/100
Ohio average98/100
Is it very clean here?
This facility100/100
Ohio average96/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Are you able to get around the building if you want to?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you feel warmly welcomed as a new resident?
This facility67/100
Ohio average93/100
Did you receive a thorough orientation to BROOKDALE AUSTINTOWN?
This facility100/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility100/100
Ohio average82/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you encouraged to speak up about things you don’t like here?
This facility56/100
Ohio average81/100
Are you as involved in decisions about your care as you want to be?
This facility71/100
Ohio average85/100
Would you highly recommend BROOKDALE AUSTINTOWN to someone who needs this type of care?
This facility80/100
Ohio average89/100
Are your concerns taken care of in a timely way?
This facility89/100
Ohio average86/100
Are you friends with anyone who lives here?
This facility90/100
Ohio average81/100
Overall, are you satisfied with the care you receive here?
This facility100/100
Ohio average94/100
Do the people who work here seem happy to work here?
This facility100/100
Ohio average92/100
Do the people who work here go above and beyond to give you a good life?
This facility100/100
Ohio average87/100
Do the people who work here help you with technology, if needed?
This facility100/100
Ohio average89/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility100/100
Ohio average78/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here ever get angry at you?
This facility78/100
Ohio average88/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility78/100
Ohio average92/100
Do the people who care for you explain your care and services to you?
This facility88/100
Ohio average85/100
Do the people who work here do things the way you want them done?
This facility89/100
Ohio average88/100
Do the people who work here check on you often enough to see if you need anything?
This facility90/100
Ohio average81/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility90/100
Ohio average85/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility90/100
Ohio average90/100
Do the people who work here do everything they can to protect you from getting sick?
This facility100/100
Ohio average94/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility100/100
Ohio average96/100
Do the same people take care of you most of the time?
This facility100/100
Ohio average84/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as connected to the community as you want to be?
This facility78/100
Ohio average71/100
Are you able to do the activities offered here, if you want?
This facility89/100
Ohio average93/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility89/100
Ohio average83/100
Do you have enough opportunities to go on outings and special events?
This facility90/100
Ohio average73/100
Do you feel included in life here?
This facility90/100
Ohio average89/100
Do you have something to look forward to most days?
This facility100/100
Ohio average77/100
Are there enjoyable things to do on the weekends, if you want?
This facility100/100
Ohio average63/100
Do you usually enjoy how you spend your time?
This facility100/100
Ohio average87/100
Do you like the activities here?
This facility100/100
Ohio average83/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility78/100
Ohio average68/100
Do you look forward to mealtimes?
This facility89/100
Ohio average80/100
Do you get enough to eat here?
This facility90/100
Ohio average95/100
Do you like the food here?
This facility100/100
Ohio average81/100
Does the menu change often enough?
This facility100/100
Ohio average77/100
Do you get enough fresh food options here?
This facility100/100
Ohio average81/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Family satisfaction survey results
The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.
Average score
75 / 100
Ohio average: 77 / 100
Latest survey results
Care and services
75 / 100
Ohio average: 80 / 100
Environment
68 / 100
Ohio average: 78 / 100
Moving in
85 / 100
Ohio average: 85 / 100
Facility culture
75 / 100
Ohio average: 78 / 100
Caregivers
78 / 100
Ohio average: 78 / 100
Spending time
70 / 100
Ohio average: 68 / 100
Meals and dining
59 / 100
Ohio average: 67 / 100
How often family visits residents at Brookdale Austintown
Profile of respondents of this survey
Daily
14.3
Several times a week
71.4
Once a week
0.0
Two to three times a month
0.0
Once a month
7.1
Few times a year
7.1
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does this living arrangement help the resident maintain their independence?:
This facility76/100
Ohio average84/100
Do you have enough opportunities for input into decisions about your resident’s care?:
This facility78/100
Ohio average78/100
Do you get enough information to make decisions with or about your resident?:
This facility69/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is the residential care facility thoroughly clean?:
This facility78/100
Ohio average83/100
Can the resident get outside often enough?:
This facility52/100
Ohio average74/100
Are the resident’s belongings safe?:
This facility67/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
When the resident moved in, were you given thorough information to help you know
This facility—/100
Ohio average—/100
what to expect?:
This facility92/100
Ohio average85/100
Was the resident given a thorough orientation to residential care?:
This facility77/100
Ohio average80/100
Did you feel warmly welcomed as a new family member?:
This facility85/100
Ohio average90/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Are you encouraged to speak up when you have a problem?:
This facility85/100
Ohio average83/100
Are your concerns addressed in a timely way?:
This facility80/100
Ohio average78/100
Are you kept well informed about how things are going with your resident?:
This facility73/100
Ohio average76/100
Do the staff seem happy to work at the residential care facility?:
This facility73/100
Ohio average77/100
Do the staff go above and beyond to give your resident a good life?:
This facility72/100
Ohio average76/100
Do you feel confident that staff would help your resident beyond their personal care
This facility—/100
Ohio average—/100
needs if you could not (eg, paperwork, purchasing clothing)?:
This facility72/100
Ohio average69/100
Do you have peace of mind about the care your resident is getting when you aren’t at
This facility—/100
Ohio average—/100
the residential care facility?:
This facility78/100
Ohio average82/100
Would you highly recommend this residential care facility to a family member or friend?:
This facility75/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Do you feel confident the staff is knowledgeable about the resident’s medical
This facility—/100
Ohio average—/100
condition(s) and treatment(s)?:
This facility74/100
Ohio average79/100
Do the staff know what the resident likes and doesn’t like?:
This facility80/100
Ohio average79/100
Do the staff regularly check to see if the resident needs anything?:
This facility77/100
Ohio average77/100
Have you gotten to know the staff who care for your resident?:
This facility77/100
Ohio average78/100
Do the staff encourage your resident to be as independent as they are able to be?:
This facility79/100
Ohio average82/100
Do you feel confident staff would come quickly anytime your resident needed help?:
This facility85/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does the resident have something enjoyable to look forward to most days?:
This facility67/100
Ohio average71/100
Do the staff do a good job keeping the resident connected to the community?:
This facility69/100
Ohio average72/100
Does the resident have plenty of opportunities to do things that are meaningful to them?:
This facility72/100
Ohio average71/100
Does the residential care facility have enough opportunities for your resident to go on
This facility—/100
Ohio average—/100
special outings and events?:
This facility67/100
Ohio average63/100
Does the resident like the provided activities?:
This facility80/100
Ohio average69/100
Does the residential care facility provide things the resident enjoys doing on the
This facility—/100
Ohio average—/100
weekend?:
This facility60/100
Ohio average56/100
Do you have plenty of opportunities to be involved in the residential care facility?:
This facility70/100
Ohio average72/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is there a lot of variety in the meals?:
This facility48/100
Ohio average70/100
Are you included in mealtimes if you want to be?:
This facility61/100
Ohio average65/100
Is the food good?:
This facility75/100
Ohio average68/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
Compare Memory Care around Austintown The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Brookdale Austintown
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Austintown
-
A+
21
Suite
JAN GILLILAND
89
1
Living Spaces & Floor Plans
Brookdale Austintown P2
Brookdale Austintown P1
Floor Plans
Download PDFPlaces of interest near Brookdale Austintown
0.9 miles from city center — 5.81 miles to nearest hospital (Mercy Health - St. Elizabeth Youngstown Hospital)
1420 S Canfield-Niles Rd, Austintown, OH 44515
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