Situated in Olympia, Washington State, Brookdale Olympia West is an assisted living community that provides a secure and exceptional memory care environment for individuals facing Alzheimer’s disease or other forms of dementia. Brookdale Olympia West provides senior residents and their loved ones with the peace of mind from knowing trained staff are on-site 24/7, ready to respond to emergencies.
With a wealth of experience and a deep understanding of the complexities of Alzheimer’s and dementia, they are equipped to offer unwavering support at every stage of the journey. Additionally, their unique contribution to all senior resident’s well-being and quality of life is memory care services within a safe, comfortable, and homely setting.
Staff and Management - The staff are generally praised for their dedication, knowledge, and personal care, with specific commendations for individuals like the sales manager and health director. However, there are significant concerns about staffing levels, especially in the evenings, which impact the quality of care and lead to neglect.
Quality of lifeCare & staff
Sense of community and social connection
Communication and Support - Families appreciate the communication and support from the staff, with some members going above and beyond to keep family informed and reassured. This has been crucial in making difficult decisions easier for families. However, there are severe criticisms about transparency and honesty, with allegations of gaslighting and inadequate reporting of resident care.
CommunityCare & staff
Overall quality of life and resident wellbeing
Care Quality Variability - While some reviews highlight excellent care and resident improvement, there is a stark contrast with reports of neglect, such as inadequate attention to basic needs like hygiene and hydration, which have led to severe health consequences for some residents. This suggests inconsistency in the quality of care provided.