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Compare Memory Care around Pennsylvania
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| Westlake Woods by New Perspective | MC AL IL NH | Erie (Stonegate) | 79
Facility
79
PA AVG
94
Rank
#306 / 555 | Yes |
48
Facility
48
PA AVG
46
Rank
#304 / 668 | Erie Ops LLC | 63
Facility
63
PA AVG
83
Rank
#429 / 460 | 12 | 5
Facility
5
PA AVG
4
Rank
#347 / 482 | 83.3%
Facility
83.3%
PA AVG
72.7%
Rank
#395 / 482 | 136
Facility
136
PA AVG
63
Rank
#432 / 482 | 11.3
Facility
11.3
PA AVG
5.7
Rank
#449 / 482 | Profit | 58
Facility
58
PA AVG
76.9
Rank
#228 / 361 | 1.38 |
55.7%
Facility
55.7%
PA AVG
68.8%
Rank
#379 / 485 | Studio / 1 Bed | - |
| Sunrise of Dresher | MC AL RC | Dresher | 105
Facility
105
PA AVG
94
Rank
#186 / 555 | Yes |
45
Facility
45
PA AVG
46
Rank
#342 / 668 | Hcri Sun III Tenant LP | 81
Facility
81
PA AVG
83
Rank
#274 / 460 | 13 | 3
Facility
3
PA AVG
4
Rank
#245 / 482 | 76.9%
Facility
76.9%
PA AVG
72.7%
Rank
#340 / 482 | 57
Facility
57
PA AVG
63
Rank
#316 / 482 | 4.4
Facility
4.4
PA AVG
5.7
Rank
#277 / 482 | Profit | 96
Facility
96
PA AVG
76.9
Rank
#113 / 361 | 1.57 |
62.9%
Facility
62.9%
PA AVG
68.8%
Rank
#309 / 485 | Studio / 1 Bed / 2 Bed | A- |
| Legend of Lancaster | MC AL | Lancaster (Millersville Road) | 100
Facility
100
PA AVG
94
Rank
#203 / 555 | Yes |
66
Facility
66
PA AVG
46
Rank
#167 / 668 | Lancaster Pch LLC | 60
Facility
60
PA AVG
83
Rank
#448 / 460 | 20 | 12
Facility
12
PA AVG
4
Rank
#468 / 482 | 80%
Facility
80%
PA AVG
72.7%
Rank
#367 / 482 | 326
Facility
326
PA AVG
63
Rank
#474 / 482 | 16.3
Facility
16.3
PA AVG
5.7
Rank
#466 / 482 | Profit | - | - |
79.0%
Facility
79.0%
PA AVG
68.8%
Rank
#146 / 485 | 1 Bed | - |
| Sunrise of Haverford | MC AL HC | Haverford | 98
Facility
98
PA AVG
94
Rank
#231 / 555 | Yes |
82
Facility
82
PA AVG
46
Rank
#68 / 668 | Szr Haverford Al Opco LLC | 75
Facility
75
PA AVG
83
Rank
#338 / 460 | 13 | 8
Facility
8
PA AVG
4
Rank
#430 / 482 | 61.5%
Facility
61.5%
PA AVG
72.7%
Rank
#185 / 482 | 61
Facility
61
PA AVG
63
Rank
#334 / 482 | 4.7
Facility
4.7
PA AVG
5.7
Rank
#297 / 482 | Profit | 84
Facility
84
PA AVG
76.9
Rank
#136 / 361 | 1.75 |
49.0%
Facility
49.0%
PA AVG
68.8%
Rank
#420 / 485 | Studio / 1 Bed / 2 Bed | A+ |
| Country Meadows Retirement Communities | MC AL HC IL NH RC | Wyomissing | 80
Facility
80
PA AVG
94
Rank
#293 / 555 | No |
31
Facility
31
PA AVG
46
Rank
#457 / 668 | Country Meadows Of Wyomissing LLC | 86
Facility
86
PA AVG
83
Rank
#193 / 460 | 7 | 0
Facility
0
PA AVG
4
Rank
#1 / 482 | 42.9%
Facility
42.9%
PA AVG
72.7%
Rank
#49 / 482 | 11
Facility
11
PA AVG
63
Rank
#55 / 482 | 1.6
Facility
1.6
PA AVG
5.7
Rank
#51 / 482 | Profit | 37
Facility
37
PA AVG
76.9
Rank
#298 / 361 | 1.00 |
46.3%
Facility
46.3%
PA AVG
68.8%
Rank
#435 / 485 | Studio / 1 Bed / 2 Bed | A+ |
| Sunrise of Paoli | MC AL RC | Malvern (General Warren Village) | 110
Facility
110
PA AVG
94
Rank
#166 / 555 | Yes |
23
Facility
23
PA AVG
46
Rank
#514 / 668 | Welltower Opco Group LLC | 77
Facility
77
PA AVG
83
Rank
#315 / 460 | 14 | 7
Facility
7
PA AVG
4
Rank
#405 / 482 | 71.4%
Facility
71.4%
PA AVG
72.7%
Rank
#288 / 482 | 50
Facility
50
PA AVG
63
Rank
#294 / 482 | 3.6
Facility
3.6
PA AVG
5.7
Rank
#224 / 482 | Profit | - | - |
54.5%
Facility
54.5%
PA AVG
68.8%
Rank
#385 / 485 | Studio / 1 Bed / 2 Bed | A+ |
| Sunrise of Abington | MC AL HC IL | Abington | 110
Facility
110
PA AVG
94
Rank
#166 / 555 | Yes |
57
Facility
57
PA AVG
46
Rank
#227 / 668 | Szr Abington Al Opco LLC | 65
Facility
65
PA AVG
83
Rank
#424 / 460 | 15 | 6
Facility
6
PA AVG
4
Rank
#379 / 482 | 66.7%
Facility
66.7%
PA AVG
72.7%
Rank
#223 / 482 | 95
Facility
95
PA AVG
63
Rank
#401 / 482 | 6.3
Facility
6.3
PA AVG
5.7
Rank
#375 / 482 | Profit | 109
Facility
109
PA AVG
76.9
Rank
#80 / 361 | 1.47 |
65.5%
Facility
65.5%
PA AVG
68.8%
Rank
#290 / 485 | Studio / 1 Bed / 2 Bed | A- |
| Sunrise of Granite Run | MC AL PC RC | Media | 115
Facility
115
PA AVG
94
Rank
#153 / 555 | Yes |
42
Facility
42
PA AVG
46
Rank
#367 / 668 | Szr Granite Run Al Opco LLC | 72
Facility
72
PA AVG
83
Rank
#362 / 460 | 15 | 9
Facility
9
PA AVG
4
Rank
#448 / 482 | 66.7%
Facility
66.7%
PA AVG
72.7%
Rank
#223 / 482 | 82
Facility
82
PA AVG
63
Rank
#385 / 482 | 5.5
Facility
5.5
PA AVG
5.7
Rank
#347 / 482 | Profit | 151
Facility
151
PA AVG
76.9
Rank
#16 / 361 | 1.72 |
76.5%
Facility
76.5%
PA AVG
68.8%
Rank
#178 / 485 | Studio / 1 Bed / 2 Bed | A+ |
| Barclay Friends | MC AL NH RC | West Chester (North Franklin Street) | 103
Facility
103
PA AVG
94
Rank
#196 / 555 | No |
35
Facility
35
PA AVG
46
Rank
#421 / 668 | Barclay Friends | 74
Facility
74
PA AVG
83
Rank
#348 / 460 | 15 | 4
Facility
4
PA AVG
4
Rank
#301 / 482 | 66.7%
Facility
66.7%
PA AVG
72.7%
Rank
#223 / 482 | 74
Facility
74
PA AVG
63
Rank
#365 / 482 | 4.9
Facility
4.9
PA AVG
5.7
Rank
#317 / 482 | Non-Profit | 72
Facility
72
PA AVG
76.9
Rank
#176 / 361 | 1.41 |
49.5%
Facility
49.5%
PA AVG
68.8%
Rank
#416 / 485 | Private / Shared Suites | A+ |
| Brookdale Grayson View | MC AL IL RC | Selinsgrove | 95
Facility
95
PA AVG
94
Rank
#240 / 555 | Yes |
7
Facility
7
PA AVG
46
Rank
#622 / 668 | Emeritus Corporation | 73
Facility
73
PA AVG
83
Rank
#356 / 460 | 18 | 7
Facility
7
PA AVG
4
Rank
#405 / 482 | 61.1%
Facility
61.1%
PA AVG
72.7%
Rank
#183 / 482 | 78
Facility
78
PA AVG
63
Rank
#376 / 482 | 4.3
Facility
4.3
PA AVG
5.7
Rank
#272 / 482 | Profit | 104
Facility
104
PA AVG
76.9
Rank
#88 / 361 | 1.30 |
84.2%
Facility
84.2%
PA AVG
68.8%
Rank
#90 / 485 | Studio | A+ |
| Ridgecrest at Cranberry Woods | MC IL PC | Cranberry Township | 115
Facility
115
PA AVG
94
Rank
#153 / 555 | No |
47
Facility
47
PA AVG
46
Rank
#320 / 668 | Fdg Cb Opco LLC | 73
Facility
73
PA AVG
83
Rank
#356 / 460 | 20 | 6
Facility
6
PA AVG
4
Rank
#379 / 482 | 60%
Facility
60%
PA AVG
72.7%
Rank
#158 / 482 | 78
Facility
78
PA AVG
63
Rank
#376 / 482 | 3.9
Facility
3.9
PA AVG
5.7
Rank
#250 / 482 | Profit | - | - |
73.9%
Facility
73.9%
PA AVG
68.8%
Rank
#202 / 485 | Studio | - |
| Bethlehem Manor | MC AL IL | Bethlehem (West Side) | 75
Facility
75
PA AVG
94
Rank
#323 / 555 | No |
73
Facility
73
PA AVG
46
Rank
#123 / 668 | Bethlehem Manor Senior Living LLC | 75
Facility
75
PA AVG
83
Rank
#338 / 460 | 17 | 5
Facility
5
PA AVG
4
Rank
#347 / 482 | 52.9%
Facility
52.9%
PA AVG
72.7%
Rank
#112 / 482 | 44
Facility
44
PA AVG
63
Rank
#269 / 482 | 2.6
Facility
2.6
PA AVG
5.7
Rank
#142 / 482 | Profit | 65
Facility
65
PA AVG
76.9
Rank
#199 / 361 | 1.63 |
36.0%
Facility
36.0%
PA AVG
68.8%
Rank
#473 / 485 | Studio | A+ |
| The Bridges at Bent Creek | MC AL RC | Mechanicsburg | 130
Facility
130
PA AVG
94
Rank
#90 / 555 | Yes |
5
Facility
5
PA AVG
46
Rank
#635 / 668 | Creek Senior Care LLC | 68
Facility
68
PA AVG
83
Rank
#391 / 460 | 19 | 10
Facility
10
PA AVG
4
Rank
#459 / 482 | 73.7%
Facility
73.7%
PA AVG
72.7%
Rank
#309 / 482 | 149
Facility
149
PA AVG
63
Rank
#437 / 482 | 7.8
Facility
7.8
PA AVG
5.7
Rank
#405 / 482 | Profit | - | - |
71.5%
Facility
71.5%
PA AVG
68.8%
Rank
#235 / 485 | Studio / 1 Bed | A+ |
| Celebration Villa of Lewisburg | MC AL RC | Lewisburg | 73
Facility
73
PA AVG
94
Rank
#338 / 555 | Yes |
39
Facility
39
PA AVG
46
Rank
#388 / 668 | Ec Opco Lewisburg LLC | 63
Facility
63
PA AVG
83
Rank
#429 / 460 | 24 | 8
Facility
8
PA AVG
4
Rank
#430 / 482 | 62.5%
Facility
62.5%
PA AVG
72.7%
Rank
#191 / 482 | 117
Facility
117
PA AVG
63
Rank
#419 / 482 | 4.9
Facility
4.9
PA AVG
5.7
Rank
#317 / 482 | Profit | 40
Facility
40
PA AVG
76.9
Rank
#295 / 361 | 1.11 |
52.1%
Facility
52.1%
PA AVG
68.8%
Rank
#405 / 485 | Studio, Large Studio, Deluxe Studio | - |
| Brookdale Northampton | MC AL RC | Richboro | 120
Facility
120
PA AVG
94
Rank
#127 / 555 | Yes |
53
Facility
53
PA AVG
46
Rank
#255 / 668 | Brookdale Senior Living Communities Inc | 76
Facility
76
PA AVG
83
Rank
#326 / 460 | 8 | 4
Facility
4
PA AVG
4
Rank
#301 / 482 | 62.5%
Facility
62.5%
PA AVG
72.7%
Rank
#191 / 482 | 52
Facility
52
PA AVG
63
Rank
#304 / 482 | 6.5
Facility
6.5
PA AVG
5.7
Rank
#383 / 482 | Profit | 88
Facility
88
PA AVG
76.9
Rank
#127 / 361 | 1.24 |
59.2%
Facility
59.2%
PA AVG
68.8%
Rank
#342 / 485 | Studio / 1 Bed | A+ |
The Terraces at Capitol Village in Harrisburg, Pennsylvania, is a senior living community offering a range of accommodations and services. Located in the state capital, This community is situated near cultural attractions and offers a range of care options to meet residents’ needs. The community provides a comfortable living environment, personalized care services, and engaging activities to enhance the quality of life of seniors. The Terraces offer accommodations for assisted living, memory care, and short-term respite stays.
Residents can choose from luxurious studio, one-bedroom, and companion suite apartments with kitchenettes. The community provides 24-hour staff availability, regular physician visits, and an emergency response team. Services include chef-prepared meals, housekeeping, laundry, and personal care assistance. The Terraces also offers amenities such as indoor/outdoor walking paths, secured memory care areas, a salon, swimming pool, fitness center, and more. Residents can enjoy social activities. Short-term respite stays are also available.
Conveniently located in the harmonious neighborhood of Ambler, PA, Ambler Extended Care Center is a distinguished community that offers rehabilitation, skilled nursing, and long-term care. The community is committed to improving residents’ living conditions, providing exceptional care and assistance tailored to their special needs and preferences. Proving its top-notch quality, the community was awarded by the American Health Care Association as part of the 2020 Quality Initiative Recognition Program.
The community works closely with residents and family members, prioritizing their comfort and needs. To satisfy residents’ nutritional needs and preferences, delightful and healthy meals are served. Residents enjoy the highest quality of life with the community’s dedicated care and state-of-the-art amenities.
Age blissfully at Orion Care, a blissful retreat in Allison Park, PA, offering assisted living and memory care. Committed to improving the quality of life of those with cognitive conditions and physical disability, the community provides exceptional care tailored to their unique needs around the clock. Beautifully furnished and cozy accommodations are also provided in a nurturing and welcoming environment, so residents can feel at ease during their stay.
Promoting an active and vibrant lifestyle, the community conducts a jam-packed calendar of engaging activities and enriching programs that highlight residents’ interests and capabilities. Delicious and well-balanced dining options are also served to meet residents’ dietary needs and preferences. With state-of-the-art amenities and serene courtyards, the community strives to help residents thrive in their golden years.
Discover the exceptional senior living destination of Oak Hill Village, located in Middletown, Pennsylvania. Seize the opportunity to maintain your beloved lifestyle in this assisted living and memory care community. Oak Hill Village offers a range of care levels, including Independent Living, Personal Care, Memory Care, Skilled Nursing, and Rehabilitation, ensuring that you can continue to reside in the community you cherish as your care needs evolve.
At Oak Hill Village, the dedicated team of professionals is committed to making your retirement years the best they can be. Experience the highest standard of care, comfort, and happiness as you navigate this new chapter of life. With a comprehensive range of services available, seamless transitions between different care levels can be achieved within the familiar surroundings of Oak Hill Village. Indulge in a fulfilling retirement experience at Oak Hill Village, where graceful aging and a vibrant lifestyle await you.
Sunrise of Upper St. Clair is a senior living community located in a prime Upper St. Clair, Pennsylvania location, helping residents enjoy the vibrant local area as well as a variety of curated programs and lovely outdoor spaces. The community offers room rates starting at $4,438 per month and provides a warm and inviting environment where residents always have something to do, engaging in fun activities and building genuine friendships. Sunrise of Upper St. Clair organizes regular and frequent off-site excursions, including to houses of worship, while also encouraging relaxation and enjoyment of the glorious landscape from the comfort of rocking chairs on the wrap-around porch.
The dedicated team at Sunrise of Upper St. Clair looks forward to getting to know each resident fully, preparing customized plans that meet their unique needs, likes, and goals. The community offers a variety of engaging amenities, such as a chef who keeps residents’ taste buds guessing with weekly specials and dishes inspired by residents, resident-inspired clubs that follow interests and passions like reading, walking, crafting, and serving others, and private living options including studios, one-bedroom, two-bedroom, and companion suites. Conveniently located in Upper St. Clair, PA, just minutes from Pittsburgh in beautiful residential suburbs surrounded by hilly woodlands, Sunrise of Upper St. Clair is within walking distance of the subway/light rail, across the street from the South Hills Village Mall and the premier Galleria, close to various attractions and places of worship, and just miles away from award-winning hospitals.
Masonic Village at Dallas is a thriving senior living community based in Luzerne County, Dallas, PA, offering independent living. Choose from one- and two-bedroom apartments designed to provide plenty of privacy, natural light, and comfort. Every residence includes an electric range, refrigerator, microwave, dishwasher, in-home washer and dryer, emergency call system, smoke detector and individually-controlled heating and air conditioning for a comfortable living experience.
Residents live a happier, well-rounded life that’s focused on wellness and fulfillment, with an array of amenities, activities, and life enrichment programs. With housekeeping and on-site maintenance handled, residents have more time to pursue their past passions or spend their days on relaxation. A compassionate team of carers are available 24 hours a day to give residents peace of mind knowing that their needs and concerns will be met immediately.
Willow Valley Communities represents an extraordinary blend of luxury and purposeful living. This expansive community offers a diverse spectrum of residential options, from elegant cottages to spacious apartments, providing a range of choices for independent living, assisted living, and skilled nursing care.
The community buzzes with a rich tapestry of social events, educational programs, and recreational activities tailored to various interests and passions. From art classes to live performances and community outings, residents are encouraged to lead fulfilling lives while forging meaningful connections with neighbors and staff.
Anthology of Mccandless combines personal care and memory care services, with the former essentially called assisted living. Anthology proudly excels in providing a lifestyle that is centered around activities while altogether promoting independence. The luxurious community aims to gain a lifestyle that promotes a holistic wellness for every resident. The senior living community gives off a friendly and resort-like atmosphere, there’s always something appropriate for everyone. Anthology of Mccandless ensures a vibrant and inclusive social community for seniors so as to help nurture each senior’s individuality.
Families can rest easy knowing that the senior living community is part of the renowned and elegant Anthology of Mccandless; one can guarantee only the highest quality of service. With that, some may need assistance with daily activities such as bathing, dressing, medication management, and physical therapy. Community amenities include five-star dining offering a 4-course dinner; a fully equipped fitness center offering fitness and wellness classes; and a list of engaging recreational programs and activities.
Cathedral Village sits on East Cathedral Road in Philadelphia’s Roxborough neighborhood, part of Presbyterian Senior Living’s campus network. The 50-bed nursing unit is the clinical core of a larger continuing care community that also offers assisted living, independent living, memory care, home care, and respite stays. Jim Clancy serves as Executive Director. Chestnut Hill Hospital is 1.87 miles out, and the Walk Score of 69 puts the neighborhood in moderately walkable range.
Current occupancy in the nursing unit is 48%, with 24 of 50 beds filled and an average length of stay of 132 days. That puts Cathedral Village in mixed territory between short-stay rehab and longer-term placement.
Total nursing hours run 4 hours and 15 minutes per resident per day. Nurse aides carry 2 hours and 17 minutes of that; RNs and LPNs each contribute 41 minutes. The facility accepts Medicare and private pay.
The service line covers rehabilitation, personal care, transitional care, respite, end-of-life and comfort care, and an at-home services program for residents who move back into the community. On the amenity side, the campus includes an on-site Village College, an aquatic and fitness center, clay and fine arts studios, guest accommodations, and a beauty and barber salon. An active resident council is in place, and memory care is available on campus.
State inspections have tended to touch on areas including medication management, care planning and documentation, and dietary and food service.
For residents and families navigating a post-acute discharge, a longer-term nursing placement, or a move through multiple care levels without leaving campus, Cathedral Village offers that full continuum in northwest Philadelphia with staffing numbers that lean aide-forward and a service array that extends beyond the nursing unit.
Wesley Enhanced Living Burholme sits on Oxford Ave in Philadelphia, part of the Wesley Enhanced Living group, and it runs four care levels in one building: independent living, assisted living, memory care, and skilled nursing. That kind of range under one roof is genuinely useful for families who don’t want to move a parent from facility to facility as their needs change.
The neighborhood scores an 81 on the Walk Score scale, which puts it squarely in “very walkable” territory. Most errands are doable on foot, and Jeanes Campus of Temple University Hospital is less than a mile away; a real practical detail when you’re looking at a building that includes skilled nursing and memory care.
The amenity side has some texture to it. There’s a dining room, a roof-covered garden patio, a coffee bar, and a hair salon, plus a recently renovated interior. Activities include fitness programming, recreational activities, and entertainment. Rehabilitation services are available for residents who need them alongside the clinical nursing track.
What’s notable about Wesley Enhanced Living Burholme isn’t any one feature; it’s the structure. A four-level care continuum at a single address in a walkable Philadelphia neighborhood, within a mile of a hospital, means families have room to plan ahead instead of scrambling every time a care need shifts.
Ranking Methodology
How we rank these memory care communities
Every community above is evaluated across six weighted categories using public data including state inspection records, review platforms, BBB profiles, and operator-published materials.
Weighting overview
- 35%Resident Experience
- 25%Regulatory
- 15%Visual Media
- 10%Website
- 10%Stability
- 5%Environment
01
Resident & Family Experience 35%
The single largest share of every ranking. Aggregated review sentiment and volume from major platforms — the closest signal to real resident experience.
- Includes
- Review Sentiment
- Review Volume
02
Regulatory & Safety Record 25%
State inspection records, citations, and complaint visits. We weight per-inspection rates more heavily than raw counts.
- Includes
- State Inspections
- Citations/Inspection
- % Inspections w/ Citations
- Complaint Visits
- Accreditations
- BBB Rating
03
Visual Media & Transparency 15%
Communities that publish high-quality visuals give families a real preview. No photos or tours = a negative transparency signal.
- Includes
- Video Tours
- Virtual Walkthroughs
- Photo Quantity
- Photo Quality
04
Website & Operator Transparency 10%
Site quality and whether the operator publishes basic accountability information — staff names, contact details, ownership.
- Includes
- Website Content
- Mobile Usability
- Staff Info Available
- Owner Info Available
05
Community Stability 10%
Operational signals indicating whether a community is well-run and meeting demand.
- Includes
- Occupancy Rate
- Bed Options
06
Environment & Pricing 5%
Walkability and pricing transparency. Walk Score is weighted higher for Independent Living than for Memory Care, where most residents do not leave unaccompanied.
- Includes
- Walk Score
- Pricing Transparency
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Frequently Asked Questions about Memory Care in Pennsylvania
What's the difference between assisted living and memory care in Pennsylvania?
Assisted living in Pennsylvania supports residents with daily activities (bathing, dressing, medication management) while preserving independence. Memory care is a specialized form of assisted living for residents living with Alzheimer's or dementia, and adds 24/7 secured environments, dementia-trained staff, and structured routines designed to reduce confusion and wandering.
Does Pennsylvania Medicaid cover memory care?
Pennsylvania Medicaid does not directly pay room-and-board for memory care, but most states (including Pennsylvania) offer Home and Community-Based Services (HCBS) waivers that can offset the cost of care services delivered inside a licensed community. Eligibility, waitlists, and covered services vary — check directly with the state Medicaid agency.
What is memory care?
Memory care is a specialized form of assisted living for residents living with Alzheimer's disease or other forms of dementia, with secured environments, dementia-trained staff, and routines built to reduce confusion and wandering.
How many memory care communities are listed on this page?
This page features 370 memory care communities in Pennsylvania. Use the filters and comparison tools above to compare ratings, amenities, and pricing.
How do I choose the right memory care community in Pennsylvania?
Start by matching the level of care offered to the resident's current and anticipated needs, then compare licensing status, staff-to-resident ratios, recent inspection results, and pricing. Tour at least two or three communities in Pennsylvania, talk to current residents and families, and confirm what is included in the base rate versus billed as add-on services.
What should I look for when visiting memory care communities in Pennsylvania?
Pay attention to staff interactions with residents, cleanliness and odor, food quality at meal times, the activity calendar, and how questions about pricing and care plans are answered. Ask to see the most recent state inspection report, the move-out / level-of-care-change policy, and a sample monthly bill that lists every fee.




















