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Assisted Living Home

Brookdale Lake Highlands

Assisted Living Home

Brookdale Lake Highlands

9715 Plano Rd, Dallas, TX 75238 View map
Overview of Brookdale Lake Highlands

Brookdale Lake Highlands is a highly recognized assisted living and memory care community in Dallas, TX, that offers 24-hour care. With pet-friendly accommodations, older adults still have the lifestyle of their preferences and feel a sense of familiarity. Brookdale Health Plus is also offered to care for residents’ chronic conditions. The community helps residents experience a better quality of life in retirement through personalized care plans tailored to their unique needs. 

Arts and crafts, gardening, and piano are some of the community’s variety of lifestyle offerings, providing residents with opportunities to explore new interests and interact with peers. A spacious courtyard, serene walking paths, and a porch allow residents to have a moment for themselves. BB Owen Park and public transportation are situated nearby, providing the utmost convenience for visitors and family members. This senior living community in Texas is one of U.S. News & World Report’s best assisted living and best memory care, as reflected by its high-quality services. 

(214) 343-7445
What you will love about this neighborhood
  • Ideally situated in the middle-class community of Lake Highlands in Northeast Dallas, this location can easily access White Rock Lake for recreation.
  • Dallas Arboretum & Botanical Gardens and Lake Highlands Town Center are located within 5 miles of the neighborhood, ensuring residents’ enjoyment and wellness.
  • Home to the 87-acre Fair Park that features Art Deco architecture, the neighborhood has come a long way from its ranch-style residences to housing plenty of cultural attractions.

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 116
Bed community size
116-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 60 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License details

Facility type
Assisted Living
Status Licensed
Expiration January 10, 2027
County: DALLAS

Additional licensing details

License number: 148018
Year opened: 11/12/2014

Ownership & operating entity

Brookdale Lake Highlands is legally operated by ESC-NGH, L.P., and administrated by ROCIO VEGA.

Owner: ESCNGH, LP
Ownership type: LIMITED PARTNERSHIP

Type Of Units

Alzheimer's Units
26 units
Total beds
116 units

Safety & Compliance

Wheelchair Accessible
Secured Perimeter
Emergency Systems: Yes
Safety Features: Emergency alert systems, secured entrances and exits.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Denise Warren, Interim CEO
Administrator email: [email protected]

Care Services

Provides Memory Care
Alzheimer's Certification
Nursing Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Assisted Living
Memory Care

Additional Policies & Features

Housekeeping: Yes

Amenities & Lifestyle

Pet Friendly
Transportation
Parking
Library
Concierge Service
Beauty/Barber Shop
Courtyard and Garden
Gardening / Greenhouse
Porch
Therapy Room
Private Dining Room
Arts & Crafts Studio
Game Room
Walking Paths
Wi-Fi
Landscaped Grounds
Community Kitchen
Postal Services
Piano

Programs & Activities

Activities
Daily activities include Chair Zumba, Brain Trivia, Bingo, and Happy Hour.
Specific Programs
Assisted Living, Memory Care
Operating Hours
Mon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT

Pricing & Financial Information

Assisted Living$2,635
Memory Care$6,400

Dining & Nutrition

Food Description
Meals reflect residents' favorite recipes and preferences, with a focus on healthy and delicious options.
Meals Included
Yes

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 260 / 350 / 400 sq. ft.

Housing options icon
Housing options icon

Housing Options: Studio / Alcove / Suite

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Brookdale Lake Highlands

Assisted Living Memory Care
Contact Brookdale Lake Highlands

Inspection History

In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.

Results

2 with citations

0 without citations

Texas average: 1 inspection with citations

11 total citations

2 health citations 9 life safety citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Texas average: 6 citations

Texas average: 2 health citations

Texas average: 6 life safety citations

0 enforcement actions

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Texas average: 1 enforcement action

Compare Assisted Living around Dallas The information below is reported by the Texas Health and Human Services Commission.

Brookdale Lake Highlands
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Dallas (Lake Highlands)
116
A+
60
48
ESC-NGH, L.P.
11
2
9
Studio / Alcove / Suite
Ventana by Buckner
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Dallas (Park Cities)
72
-
77
6
BUCKNER SENIOR LIVING, INC.
1
-
1
Studio / 1 Bed / 2 Bed / 3 Bed
New Horizon Homes – Dallas
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Dallas (Northwest Dallas)
8 Residents
-
50
-
-
-
-
-
Private Rooms
Griffin’s Homecare Haven
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Dallas
-
-
-
-
-
-
-
-
Studio / Alcove / Suite
The Heritage Houses
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Dallas-Fort Worth Metro Area
-
-
5
-
-
-
-
-
Studio / Alcove / Suite

Brookdale Lake Highlands Home Overview

Get to know the community with a high-definition video tour
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Watch this video about life at Brookdale Lake Highlands
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Living Spaces & Floor Plans

Lake P2 3
Lake P3 3
Lake P1 3

Places of interest near Brookdale Lake Highlands

Address 18.0 miles from city center — 3.54 miles to nearest hospital (Texas Health Presbyterian Hospital Dallas)

Address 9715 Plano Rd, Dallas, TX 75238

Calculate Travel Distance to Brookdale Lake Highlands

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Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Texas Seniors

Get financial aid guidance

Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Large state; rural access challenges.

Texas Community Care Services

TX CCS

Age 60+, Texas resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; high demand in urban areas.

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+, TX resident; no income/asset limits.

None; donations encouraged.

Not assessed.

28 AAAs; includes Meals on Wheels in some areas.

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled, TX resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Texas Comprehensive Energy Assistance Program (CEAP)

Age 60+ prioritized, TX resident, low-income.

~$3,970/month (185% FPL).

Not assessed.

Priority for elderly/disabled; covers gas, electric, propane.

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed.

High rural demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Texas SCSEP

Age 55+, unemployed, low-income, TX resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+, TX resident, homeowner (homestead).

None; tax-based eligibility.

Not assessed.

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+, TX resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

More homes from the same owner

Operated by Brookdale
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