Brookdale Loma Linda
Brookdale Loma Linda
Located in the heart of Loma Linda, California, Brookdale, Loma Linda is a stellar senior living community offering assisted living. With their family atmosphere and spacious apartments ranging from studios to one-bedroom or two-bedroom options, the community fosters a warm and welcoming environment where residents can socialize yet enjoy plenty of privacy and focused attention.
With 24-hour assistance and various recreational activities and programs, Brookdale Loma Linda takes care of its resident’s well-being and encourages them to forge meaningful connections and stimulate their minds. The community also takes pride in its restaurant-style meals – tailored to each resident’s specific nutritional needs and preferences. Brookdale Loma Linda also offers personal care provided by their compassionate care team and personal solutions program for their personal items to ensure that residents can focus solely on living their best lives while owners and managers stay close to the residents to ensure that they feel safe, happy, and content.
Inspection Report Summary for Brookdale Loma Linda
Brookdale Loma Linda, a 740‑type group home with a capacity of 220 residents, was the subject of four unannounced complaint investigations during 2022. The first visit, conducted in late April, addressed allegations of insufficient staffing. The evaluator reviewed rosters, schedules, and staff‑resident interaction reports, finding no evidence that staffing levels fell short of resident needs. The complaint was therefore deemed unsubstantiated, and no corrective action was required.
In early June, the facility faced a broader complaint alleging resident falls, rough handling, inadequate injury assessment, missed call‑pendant responses, and refusal to provide a new pendant. Interviews with staff and residents, coupled with a review of incident logs, revealed that the resident in question had left the facility on May 1 and had not returned, negating the fall and injury allegations. Records also showed pendants had been ordered but were on back‑order; the administrator had secured replacements from an alternate location. However, the evaluator documented 153 instances in which staff took more than an hour to respond to pendant calls over an 18‑day period. This finding was substantiated, citing a Title 22 deficiency under Personnel Requirements‑General. The facility was required to submit a staffing plan to ensure timely response to resident calls.
A September visit examined claims that staff failed to communicate with residents’ responsible parties. Interviews with residents, staff, and the responsible parties, alongside a review of communication logs, confirmed that the facility contacted emergency contacts for medication changes and significant condition shifts. The evaluator concluded the allegation was unfounded.
The pattern emerging from these investigations shows that while most complaints were dismissed as unsubstantiated or unfounded, a significant safety concern—delayed response to call pendants—was verified. This substantiated finding underscores an immediate risk to resident safety and highlights the need for a staffing adjustment to meet California’s regulatory requirements for timely call‑button response.
This is the number of people who can stay here (Facility Capacity).
Facility Overview
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Current Occupancy
Shows the current occupancy rate and estimated residents versus total licensed beds.
50.5% (111/220)
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Facility Type
Indicates the state license category — e.g., RCFE (Residential Care Facility for the Elderly).
RESIDENTIAL CARE ELDERLY
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal.
LICENSED
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Licensed Since
Date when the facility’s license was first issued by the state.
January 27, 2021
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Licensee / Operator
Entity or organization legally responsible for managing this facility.
EMERIKEYT PALMS AT LOMA LINDA INC
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County
The county where the facility is located.
SAN BERNARDINO
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License Details
License information registered with the Better Business Bureau.
- California Department of Social Services (#361881034)
Inspection & Compliance
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All Visits
Sum of inspections, complaint visits, and other administrative visits.
22 visits
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Inspections
Formal inspections conducted by the state’s licensing division.
3 inspections
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Other Visits
Administrative or follow-up visits not related to complaints or inspections.
7 visits
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Complaint Visits
Inspections triggered by official complaints filed with the state.
16 complaints
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Citations
Number of deficiencies or violations found during inspections.
6 citations
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BBB Rating
BBB ratings (A+ to F) reflect how reliably a business handles customer interactions and complaints. They're based on complaint history, transparency, licensing, and time in business — not on customer reviews. NR (No Rating) means the BBB doesn't have enough information yet or the business is under review.
Rated A+
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Inspection Reports
View archived inspection reports for this facility.
View Inspection Reports
What does this home offer?
Room Sizes: 327 / 547 / 767 / 900 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
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Types of Care at Brookdale Loma Linda
Type of Rooms Available
Floor Plans
Places of interest near Brookdale Loma Linda
1.7 miles from city center
25585 Van Leuven St, Loma Linda, CA 92354
Email:[email protected]
Phone:909-796-5421
Email:[email protected]
Phone:909-796-5421
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Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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Beds shows the number of beds currently filled in each community agianst the total number of beds. Higher occupied beds usually indicates strong demand and reputation, while lower occupancy may suggest more availability for new residents.
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