Brookdale The Heights

Brookdale The Heights is an Assisted Living Home in Texas

Brookdale The Heights is an Assisted Living Home in Texas

Brookdale The Heights

2121 Pinegate Drive, Houston, TX 77008 View Map

Brookdale The Heights is an Assisted Living Home in Texas

Brookdale The Heights is an Assisted Living Home in Texas

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Overview of Brookdale The Heights

Ranked as the number one in Customer Satisfaction with assisted living and memory care facilities, Brookdale the Heights offer customized care. Through their person-centered care, residents are able to grow into making more friendships and connections with everyone in the community. Retirement community is an ideal place for you or your loved one to re-identify one’s purpose and belonging. s. Residents at Brookdale the Heights are secured to find themselves living in a safe and comfortable environment, while residents are able to maintain their enhanced and unique lifestyle. As a proud member of the Brookdale Senior Living group, The Heights is a community that ensures their residents are able to practice a life of purpose living, as they have proven by the recognition by the U.S. News for which they have won the award of Best Memory Care for 2022 – 2023. Brookdale the Heights is able to enhance the lives of their memory care residents for over the years, which has proudly made many families trust the community to take care of their loved ones.

The exceptional memory care community has deliberately created community features aimed to make the lives of their residents easier; such as would include their gardening, courtyard, greenhouse, meeting room, and library. Their featured services also include a full-salon service, gardening, therapy, and recreational activities– all designed to promote a wonderful experience for their seniors.

713-861-9952

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 150

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Texas average
Occupancy rate 61.7%
Residents per day (avg) 139
Occupancy rate
61.7%
Residents per day (avg)
139
Bed community size
150-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
16 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Population served

Adults 55+
Memory Care Residents
Short-Term Rehabilitation
Long-Term Care
Hospice Patients

Client group served

Elderly (65+)
Physically Disabled Adults
Memory Care
Mentally Ill Adults
Developmentally Disabled Adults

Services

Secure Alzheimer's Unit
24-Hour Awake Staff
Alzheimer's Care
Barber Services
Beauty Services
Behavioral Management
Catheter Care
Colostomy Care

About this community

Occupancy Rate
62%
Occupied Beds
93 of 150
Percentage of available beds currently in use by residents.

Texas average: 62%

License Status
Active - Licensed
Facility Type
Skilled Nursing Facility
License Date
March 15, 2010
License Expiration
March 14, 2026

Additional licensing details

License level: Level 3 - Full Care
License number: FL-SNF-2024-12345
Year opened: 2010
Business type: Assisted Living Program
CMS Certification Number: 555111
Certification type: Intermediate Care Facility
County: Test County
Qualification: Skilled Nursing|Memory Care|Rehabilitation Services|Respite Care|Hospice Partnership
Waiver certified: Family Care, IRIS, Partnership
Accreditation status: Joint Commission Accredited

Ownership & operating entity

Brookdale The Heights is legally operated by Sunshine Senior Care Holdings, LLC, and administrated by Dr. Michael Johnson, MBA, NHA.

Corporate entity: Sunshine Senior Living Corporation
Owner: ARC LP HOLDINGS, LLC
Ownership type: Corporation - Multi-Facility Chain
Profit status: For Profit
Nonprofit ownership: No

Type Of Units

Independent Living
40 units
Assisted Living Beds (Low Income) Units designated for residents who qualify for low-income assistance programs.
15 units
Supplemental Security Income Beds Units available for residents receiving Supplemental Security Income (SSI) benefits.
20 units
Secured Beds
30 units
Skilled Nursing
100 units
Memory Care
30 units
Rehabilitation
20 units
Total beds
150 units

Room costs

Private Room $285 - $425
Semi-Private Room $225 - $325
Triple Room $175 - $250
Apartment $350 - $550

Safety & Compliance

Automatic Sprinkler System
Resident Council
Emergency Systems: Emergency Alert System
Reported Incidents Number of incidents reported by the facility to federal/state authorities.
3
Substantiated Complaints Number of complaints that were investigated and found to be valid.
2
Infection Control Citations Number of citations related to infection control practices during inspections.
4
Total Deficiencies Total number of deficiencies found during inspections.
12
Fines Imposed Number of monetary fines issued by regulatory authorities.
2
Fine Amount Total monetary fines assessed against this facility.
$15,000.00
Penalties Number of penalties issued, which may include fines, sanctions, or other enforcement actions.
1

Hospice Affiliations

Sunrise Hospice
Comfort Care Partners

Policies

Pets: Small pets allowed with approval
Smoking: Designated outdoor areas only
Alcohol: Permitted in moderation with physician approval
Visitors: 24-hour visiting hours for family

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical Director: Dr. Robert Chen, MD, CMD
Director of Nursing: Sarah Williams, RN, BSN, DON
Director of Nursing email: [email protected]
Contact: Jennifer Martinez, Administrator
Administrator email: [email protected]
CNA Training Program

Staff Composition

Total Employees
170
Full-Time Employees
125
Part-Time Employees
45

Staff Stability

Registered Nurse Turnover
35.2% Moderate rate
Total Staff Turnover
42.5% Moderate rate

Care Services

Provides Assisted Living
Provides Memory Care
Offers Alzheimer's Care
Alzheimer's Certification
Dedicated Alzheimer's Unit
Mild Alzheimer's Level
Moderate Alzheimer's Level
Severe Alzheimer's Level
Nursing Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing

All Levels of Care

Assisted Living
Memory Care

Contact Information

Fax: (555) 123-4568
Business Hours: Mon-Fri: 8:00 AM - 6:00 PM, Sat-Sun: 9:00 AM - 5:00 PM

Additional Policies & Features

Smoking Allowed
Continuing Care Retirement Community (CCRC)
Gender Served: Both

Amenities & Lifestyle

Emergency Alert System
Parking
Library
Beauty/Barber Shop
Courtyard and Garden
Gardening / Greenhouse
Porch
Therapy Room
Game Room
Walking Paths
Landscaped Grounds
Fireside Living Room
Community Kitchen
Meeting Rooms
Community Room (Rental Space)
Postal Services
Piano

Programs & Activities

Operating Hours
Mon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT

Pricing & Financial Information

Assisted Living$4,120
Memory Care$9,850

Dining & Nutrition

Meals Included
Yes

Rate Information

Monthly Rate Range $5,500 - $12,500

What does this home offer?

Pets allowed icon
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Pets Allowed: Yes, Pets Allowed

Housing options icon
Check icon

Housing Options: Studio / 1 Bed

Building type icon
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Building Type: Two-story

Transportation services icon
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Transportation Services

Fitness and recreation icon
Check icon

Fitness and Recreation

Types of Care at Brookdale The Heights

Assisted Living Memory Care
Contact Brookdale The Heights

Demographics

Resident demographic information for this facility.

Gender

  • Female 62.5%
  • Male 37.5%

Age Distribution

  • 85-94 45%
  • 75-84 30%
  • 95+ 15%
  • 65-74 10%

Ethnicity

  • White 72%
  • African American 18%
  • Hispanic 6%
  • Asian 4%

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicaid Accepted

This facility is certified for eligible Medicaid services.

Medicare Accepted

This facility is certified for eligible Medicare services.

SSI Accepted

The Supplemental Security Income (SSI) provides monthly assistance to eligible low-income seniors (65+) and people with disabilities.

Payment & Funding Options

Private pay Medicaid Medicare Low income options Private Pay Long-Term Care Insurance Veterans Benefits Bridge Loans

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Overall Rating
4 / 5

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring health inspections, staffing, and quality measures.

Ranked 1st of 1 homes in Texas

Health Inspection Rating
3 / 5

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring health inspection findings. Fewer deficiencies result in higher ratings.

Ranked 1st of 1 homes in Texas

Quality Measures Rating
4 / 5

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring resident health outcomes and care practices.

Ranked 1st of 1 homes in Texas

Staffing Rating
5 / 5

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring staffing levels, including hours of care provided per resident per day.

Ranked 1st of 1 homes in Texas

Quality of Life Rating
4 / 5

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring resident well-being and satisfaction.

Ranked 1st of 1 homes in Texas

Family Satisfaction Rating
5 / 5

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring surveys of residents' family members.

Ranked 1st of 1 homes in Texas

Resident Health Rating
4 / 5

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring health outcomes and care quality for residents.

Ranked 1st of 1 homes in Texas

Safety Rating
4 / 5

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring how well the facility maintains a safe environment for residents.

Ranked 1st of 1 homes in Texas

Division Of Health Service Rating
3/4

Texas average: 3 stars

Quality Rating
A Highest rating

Based on state quality rating data.

Scores

QoL Overall Satisfaction
87.5% High

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring resident well-being and satisfaction.

Texas average: 87.5%

Family Overall Satisfaction
91.2% High

Based on the Texas Health and Human Services Commission, Regulatory Services Division surveys measuring surveys of residents' family members.

Texas average: 91.2%

DHSR Score
165.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

Texas average: 166

Resident Satisfaction Score
88.75

Based on survey responses.

Infection Prevention & Vaccination

How this facility protects residents through staff vaccination policies and immunization practices.

Influenza Gold Star

Awarded by the Maryland Health Care Commission (MHCC) to healthcare facilities that achieve a high influenza vaccination rate.

Mandatory Vaccination Policy

The facility requires certain vaccinations for staff as part of its infection prevention measures.

Mandatory COVID Policy

The facility requires COVID-19 vaccination for staff.

Vaccination History

2024
96%
2023
92%
2022
89%
2021
85%
2020
79%

This facility has higher vaccinations rates than the Texas average.

Inspection History

In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.

45 visits/inspections

9 visits/inspections triggered by complaints

5 complaint inspections

12 routine inspections

8 other visits

4 health investigations

6 life safety inspections

Results

10 resulted in violations

18 found no issues

8 with citations

20 without citations

Texas average: 45 visits/inspections

Texas average: 9 complaint visits

Texas average: 28 inspections

Texas average: 2 inspections with citations

Routine Scope And Severity D – Low-Moderate Concern

On a scale from A (least severe) to L (most severe).

Complaint Scope And Severity E – Moderate Concern

On a scale from A (least severe) to L (most severe).

Latest inspection

Date:November 15, 2024
Type:Annual Survey
Results:Minor deficiencies noted - Plan of correction accepted
Survey deficiencies:2

Inspection oversight

Immediate jeopardy identified:No
Substandard quality of care cited:No
Inspector name:Jane Smith, RN

7 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Texas average: 7 complaints

2 substantiated complaints

Complaints that were investigated and found to be valid by regulators.

3 reported incidents

Facility-reported events to CMS (Centers for Medicare & Medicaid Services), as required by federal regulations.

12 citations

5 health citations 3 life safety citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Texas average: 6 citations

Texas average: 2 health citations

Texas average: 6 life safety citations

15 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Texas average: 15 violations

3 licensing violations

Violations of state licensing requirements identified during facility inspections.

12 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Texas average: 8 deficiencies

8 deficiencies identified during routine visits

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Texas average: 8 deficiencies

4 complaint-related deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Texas average: 4 deficiencies

3 enforcement actions

$15,000 in fines

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

2024-06-15: Civil monetary penalty - $5,000 - Infection control 2023-11-20: Directed plan of correction - Staffing levels 2023-05-10: Follow-up inspection required - Documentation

A mandated corrective action plan required by regulators.

Texas average: 1 enforcement action

Inspection Report Summary for Brookdale The Heights

This is a comprehensive test facility demonstrating excellent care standards. The facility maintains high occupancy rates and has received recognition for quality improvements. Staff members undergo regular training to ensure the best possible care for all residents.

Recent improvements include updated common areas, enhanced dining options, and expanded recreational programs. The facility welcomes visitors and encourages family involvement in care planning.

Comparison Chart

The information below is reported by the Texas Health and Human Services Commission.
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Brookdale The Heights Home Overview

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Living Spaces & Floor Plans

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Floor Plan
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Places of interest near Brookdale The Heights

Address 8.5 miles from city center

Address 2121 Pinegate Drive, Houston, TX 77008

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Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Texas Seniors

Program
State Program Name
Eligibility
Benefits
Community Care for the Aged and Disabled (CCAD)
TX Medicaid CCAD
  • General: Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • TX Specifics: Large state; rural access challenges.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
Texas Community Care Services
  • General: Age 60+, Texas resident, at risk of decline.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $5,000 (individual).
  • TX Specifics: Limited funding; high demand in urban areas.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Area Agency on Aging (AAA) Services
  • General: Age 60+, TX resident; no income/asset limits.
  • Income Limits (2025): None; donations encouraged.
  • Asset Limits: Not assessed.
  • TX Specifics: 28 AAAs; includes Meals on Wheels in some areas.
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
Texas Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, TX resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • TX Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Texas Comprehensive Energy Assistance Program (CEAP)
  • General: Age 60+ prioritized, TX resident, low-income.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • TX Specifics: Priority for elderly/disabled; covers gas, electric, propane.
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
Texas Family Caregiver Support Program
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
  • Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits: Not assessed.
  • TX Specifics: High rural demand; includes grandparent caregivers.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, TX resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • TX Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Texas VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • TX Specifics: High veteran population; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Exemption for Seniors
Texas Senior Property Tax Exemption
Official government program page
  • General: Age 65+, TX resident, homeowner (homestead).
  • Income Limits (2025): None; tax-based eligibility.
  • Asset Limits: Not assessed.
  • TX Specifics: $25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.
  • Services: Tax exemption or freeze (~$500-$1,000/year savings).
Senior Farmers’ Market Nutrition Program (SFMNP)
Texas SFMNP
  • General: Age 60+, TX resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • TX Specifics: Vouchers (~$50/season); serves ~20,000 via 28 AAAs.
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Texas Seniors

TX Medicaid CCAD

Community Care for the Aged and Disabled (CCAD)

Requirements:
  • General:
    Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • TX Specifics:
    Large state; rural access challenges.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
TX CCS

Texas Community Care Services

Requirements:
  • General:
    Age 60+, Texas resident, at risk of decline.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $5,000 (individual).
  • TX Specifics:
    Limited funding; high demand in urban areas.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Texas AAA Services

Area Agency on Aging (AAA) Services

Requirements:
  • General:
    Age 60+, TX resident; no income/asset limits.
  • Income Limits (2025):
    None; donations encouraged.
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    28 AAAs; includes Meals on Wheels in some areas.
Benefits without Contact:
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Texas Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, TX resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • TX Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Texas Comprehensive Energy Assistance Program (CEAP)

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, TX resident, low-income.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    Priority for elderly/disabled; covers gas, electric, propane.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Texas Family Caregiver Support Program

Family Caregiver Support Program (FCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
  • Income Limits (2025):
    No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    High rural demand; includes grandparent caregivers.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Texas SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, TX resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • TX Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Texas VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • TX Specifics:
    High veteran population; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Texas Senior Property Tax Exemption

Property Tax Exemption for Seniors

Requirements:
  • General:
    Age 65+, TX resident, homeowner (homestead).
  • Income Limits (2025):
    None; tax-based eligibility.
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    $25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.
Benefits without Contact:
  • Services: Tax exemption or freeze (~$500-$1,000/year savings).
Texas SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, TX resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    Vouchers (~$50/season); serves ~20,000 via 28 AAAs.
Benefits without Contact:
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.
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