The Laurels & The Haven in Highland Creek

Q: What neighborhood is The Laurels & The Haven in Highland Creek in?

The Laurels & The Haven in Highland Creek is in the Highland Creek neighborhood of Charlotte.

Q: Is The Laurels & The Haven in Highland Creek in a walkable area?

The Laurels & The Haven in Highland Creek has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.

Q: What is the license number of The Laurels & The Haven in Highland Creek?

According to NC state health department records, The Laurels & The Haven in Highland Creek's license number is HAL-060-161.

Q: What is the occupancy rate at The Laurels & The Haven in Highland Creek?

The Laurels & The Haven in Highland Creek's occupancy is 34%.

Q: How many beds does The Laurels & The Haven in Highland Creek have?

The Laurels & The Haven in Highland Creek has 105 beds.

Q: What is the address of The Laurels & The Haven in Highland Creek?

The Laurels & The Haven in Highland Creek is located at 6101 Clarke Creek Pkwy, Charlotte, NC 28269, United States.

Q: What is the phone number of The Laurels & The Haven in Highland Creek?

(704) 947-8050 will put you in contact with the team at The Laurels & The Haven in Highland Creek.

Overview of The Laurels & the Haven in Highland Creek

The Laurels & The Haven in Highland Creek is a senior living community located in the heart of Charlotte, NC, offering Assisted Living, Memory Care, and Respite Care & Short-Term Stays. Residents can choose the perfect living space that matches their needs with a range of well-designed floor plans, including studious, one-bed and two-bed apartments. The community hosts various events throughout the year, ensuring happiness and connection with loved ones. Recognized for excellence, it has received the Best Memory Care award in the 2023-2024 U.S. News & World Report Best Senior Living report.

Committed to providing a supportive and enriching environment with access to necessary care services, the community provides personalized medical resources and a team committed to helping residents thrive. Residents also relish in a range of amenities, including a bistro, movie room, library, beauty salon, and boutique shop. The Ageility Rehab and Fitness clinic, pet-friendly policies, restaurant-style dining with individualized options, and scheduled local transportation adds to the convenience and welfare of the residents. The dining rooms are thoughtfully separated by care level to ensure comfort and personalized care for all residents.

(704) 947-8050

105-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 2 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

34%

Lower than the North Carolina average: 76.4%

Occupied beds

36 / 105

Average residents per home in North Carolina 85 per day

StatusActive

CountyMecklenburg

License NumberHAL-060-161

Staffing

Key information about the people who lead and staff this community.

ContactTyvonder Jones, Executive Director

What does this home offer?

Pets Allowed

Housing Options: Studio / 1 Bed / 2 Bed / Private / Companion Suite

Building Type: Single-story

Dining Services

Beauty Services

Transportation Services

Housekeeping Services

Recreational Activities

Exercise Programs

Types of Care at The Laurels & The Haven in Highland Creek

Assisted Living Memory Care Respite Care

Since 2015 · 11 years of data 65 deficiencies 31 inspections 2 penalties $10.5K fined 27 inspections with deficiencies

Penalties Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg

Penalties Civil monetary penalties on record.
2
1
↑ 100% higher than NC avg
Total amount fined Total dollar amount of penalties issued.
$10.5k
$2k
↑ 425% higher than NC avg

Data reflects the most recent 11 years (since 2015).

2023-08-23 $7,000 Paid in Full
2025-02-13 $3,500 Paid in Full

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average

Overall vs. NC average

Latest Inspection July 7, 2025 Annual Inspection

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	NC Average	vs. NC Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	65	46	This facility has 41% more total deficiencies than a typical North Carolina assisted living residence (65 vs. NC avg 46).↑ 41% worse
Deficiencies per year Average deficiencies per year since 2015.	5.9	4.2	This facility has 40% more deficiencies per year than a typical North Carolina assisted living residence (5.9 vs. NC avg 4.2).↑ 40% worse
Deficiencies per inspection Average deficiencies per inspection.	2.1	2.2	This facility has 5% fewer deficiencies per inspection than a typical North Carolina assisted living residence (2.1 vs. NC avg 2.2).↓ 5% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NC Average	vs. NC Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	31	21	This facility has 48% more total inspections than a typical North Carolina assisted living residence (31 vs. NC avg 21).↑ 48% worse
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	27	19	This facility has 42% more inspections with deficiencies than a typical North Carolina assisted living residence (27 vs. NC avg 19).↑ 42% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	87%	90%	This facility has 3 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (87% vs. NC avg 90%).↓ 3% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on July 7, 2025, identified multiple deficiencies related to resident care plans, physician referrals, medication administration, accident reporting, and staff training. Earlier inspections showed a pattern of issues with resident supervision, medication management, and staff training, including substantiated complaints about delayed responses to emergencies and inadequate care leading to resident injuries. Prior reports also noted ongoing challenges with maintaining proper healthcare follow-up and medication oversight, as well as physical plant and fire safety deficiencies in older inspections. Complaint investigations included substantiated findings of harm due to improper transfer techniques and delayed emergency responses, but some follow-up surveys confirmed correction of prior deficiencies. The inspection history indicates persistent challenges in care coordination and staff training, with some improvements in addressing previous complaints and physical plant issues.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Ratings

Division Of Health Service Rating

2/4

Scores

DHSR Score

89.00 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

Living Spaces & Floor Plans for The Laurels & The Haven in Highland Creek

Laurels The Haven In Highland Creek Mc Companion Suite

Laurels The Haven In Highland Creek Mc Private Suite

Laurel Haven Highland Creek Al Mc 2Br

Laurel Haven Highland Creek Al Mc Alcove

Laurel Haven Highland Creek Al Mc 1Br

Laurel Haven Highland Creek Al Mc Studio

16.7 miles from city center Estimated distance in miles from Charlotte's city center to The Laurels & The Haven in Highland Creek's address, calculated via Google Maps. — 5.73 miles to nearest hospital (Atrium Health University City)

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled

General North Carolina resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)

General North Carolina resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural/urban balance.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+

General NC resident (specific counties), NFLOC, safe with PACE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+

General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year

Asset Limits Not assessed; need-based.

Family can be aides; varies by county funding.

Benefits

Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled

General NC resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General NC resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand in rural/urban areas.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized

General NC resident, homeowner, low-income.

Income Limits (2025) ~$30,258/year 50% AMI, varies by county

Asset Limits Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

Benefits

Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)

General NC resident, in licensed adult care home, low-income.

Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.

Asset Limits $2,000 individual

Covers assisted living; counties supplement state funds.

Benefits

Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Compare Memory Care around Charlotte

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

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The Laurels & The Haven in Highland Creek	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Charlotte (Highland Creek)	105	Yes	2	34.3%	-	89.00/200	31	87.1%	Studio / 1 Bed / 2 Bed / Private / Companion Suite
Brookdale South Charlotte	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Charlotte (Wessex Square)	82	Yes	16	74.4%	A+	101.50/200	20	80%	Studio / 1 Bed / 2 Bed / Private / Companion Suite
Brookdale Carriage Club Providence	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Charlotte (Olde Providence North)	77	Yes	12	71.5%	A+	98.75/200	15	80%	Studio / 1 Bed / 2 Bed / Private / Companion Suite
Summit Place of Mooresville	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Mooresville (Brawley School Road)	60	No	33	88.3%	-	91.50/200	25	92%	Studio / 1 Bed / 2 Bed / Private / Companion Suite
Brookdale South Park	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Charlotte (Closeburn - Glenkirk)	56	Yes	50	82.1%	A+	93.50/200	26	88.5%	Apartment / Shared Apartment