Occupancy rate
34%
Lower than the North Carolina average: 76.4%The Laurels & The Haven in Highland Creek
Memory Care in Charlotte
The Laurels & The Haven in Highland Creek
Memory Care in Charlotte
The Laurels & The Haven in Highland Creek is a senior living community located in the heart of Charlotte, NC, offering Assisted Living, Memory Care, and Respite Care & Short-Term Stays. Residents can choose the perfect living space that matches their needs with a range of well-designed floor plans, including studious, one-bed and two-bed apartments. The community hosts various events throughout the year, ensuring happiness and connection with loved ones. Recognized for excellence, it has received the Best Memory Care award in the 2023-2024 U.S. News & World Report Best Senior Living report.
Committed to providing a supportive and enriching environment with access to necessary care services, the community provides personalized medical resources and a team committed to helping residents thrive. Residents also relish in a range of amenities, including a bistro, movie room, library, beauty salon, and boutique shop. The Ageility Rehab and Fitness clinic, pet-friendly policies, restaurant-style dining with individualized options, and scheduled local transportation adds to the convenience and welfare of the residents. The dining rooms are thoughtfully separated by care level to ensure comfort and personalized care for all residents.
105-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 2 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy
Lower than the North Carolina average: 76.4%Occupied beds
36 / 105
Average residents
85 per day
StatusActive
CountyMecklenburg
License NumberHAL-060-161
Staffing
Key information about the people who lead and staff this community.
ContactTyvonder Jones, Executive Director
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed / Private / Companion Suite
Building Type: Single-story
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Types of Care at The Laurels & The Haven in Highland Creek
Assisted Living
Memory Care
Respite Care
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
31 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Results
27 resulted in violations
4 found no issues
Show Inspection Reports
Latest inspection
Date
July 7, 2025
Annual Inspection65 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
North Carolina average: 46 deficiencies
2 Penalties — $10,500 total
2023-08-23: 10A NCAC 13F .0901(c) Personal Care and Supervision
Level: A1 · Amount: $7,000 · Status: Paid in Full
2025-02-13: 10A NCAC 13F .0901(a) Personal Care and Supervision
Level: A1 · Amount: $3,500 · Status: Paid in Full
Inspection Report Summary for The Laurels & The Haven in Highland Creek
The most recent inspection on July 7, 2025, identified multiple deficiencies related to resident care plans, physician referrals, medication administration, accident reporting, and staff training. Earlier inspections showed a pattern of issues with resident supervision, medication management, and staff training, including substantiated complaints about delayed responses to emergencies and inadequate care leading to resident injuries. Prior reports also noted ongoing challenges with maintaining proper healthcare follow-up and medication oversight, as well as physical plant and fire safety deficiencies in older inspections. Complaint investigations included substantiated findings of harm due to improper transfer techniques and delayed emergency responses, but some follow-up surveys confirmed correction of prior deficiencies. The inspection history indicates persistent challenges in care coordination and staff training, with some improvements in addressing previous complaints and physical plant issues.
Living Spaces & Floor Plans
Laurels The Haven In Highland Creek Mc Companion Suite
Laurels The Haven In Highland Creek Mc Private Suite
Laurel Haven Highland Creek Al Mc 2Br
Laurel Haven Highland Creek Al Mc Alcove
Laurel Haven Highland Creek Al Mc 1Br
Laurel Haven Highland Creek Al Mc Studio
Financial Assistance for
Memory Care in North Carolina
The Laurels & The Haven in Highland Creek is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Places of interest near The Laurels & The Haven in Highland Creek
16.7 miles from city center
Estimated distance in miles from Charlotte's city center to The Laurels & The Haven in Highland Creek's address, calculated via Google Maps.
— 5.73 miles to nearest hospital (Atrium Health University City)
Calculate Travel Distance to The Laurels & The Haven in Highland Creek
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Memory Care around Charlotte The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| The Laurels & The Haven in Highland Creek |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Charlotte (Highland Creek) | 105 | Yes | 2 | 34.3% | - | 89.00/200 | 31 | 87.1% | Studio / 1 Bed / 2 Bed / Private / Companion Suite | |
| Brookdale South Charlotte |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Wessex Square) | 82 | Yes | 16 | 74.4% | A+ | 101.50/200 | 20 | 80% | Studio / 1 Bed / 2 Bed / Private / Companion Suite | |
| Brookdale Carriage Club Providence |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Charlotte (Olde Providence North) | 77 | Yes | 12 | 71.5% | A+ | 98.75/200 | 15 | 80% | Studio / 1 Bed / 2 Bed / Private / Companion Suite | |
| Summit Place of Mooresville |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Mooresville (Brawley School Road) | 60 | No | 33 | 88.3% | - | 91.50/200 | 25 | 92% | Studio / 1 Bed / 2 Bed / Private / Companion Suite | |
| Brookdale South Park |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Closeburn - Glenkirk) | 56 | Yes | 50 | 82.1% | A+ | 93.50/200 | 26 | 88.5% | Apartment / Shared Apartment |
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