Other senior care options in Colorado:

Best Nursing Homes in Colorado

Why trust this guide? Our editorial team analyzed 217 nursing homes in Colorado using Centers for Medicare & Medicaid Services (CMS) data, inspection records, complaints, amenities, and facility-level details. How we rank nursing homes in CO
Reviewed by
Last updated
Jun 2026
We analyzed
217 homes
Other senior care options in Colorado:
Avg Overall CMS Rating: 3.1/ 5The average Overall CMS Rating for all CMS-certified nursing homes in Colorado. Ratings combine health inspections, staffing, and quality measures, with inspections weighted most. Individual facilities can vary widely from this average.
National Average: 3.2/ 5
Avg Staffing Rating: 3.0/ 5The average Staffing Rating across all CMS-certified nursing homes in Colorado. Reflects nursing staff hours per resident per day (including RNs), adjusted for residents' care needs. Individual facilities can vary widely from this average.
National Average: 3.4/ 5
Avg Health Insp. Rating: 2.8/ 5The average Health Inspection Rating across all CMS-certified nursing homes in Colorado. Based on each facility's recent inspections and complaint investigations, weighing the number, scope, and severity of deficiencies. Individual facilities can vary widely from this average.
National Average: 3.0/ 5

Compare Nursing Homes around Colorado

The information below is reported by the Colorado Department of Public Health and Environment, Health Facilities Division.

132 facilities compared · CMS & CO Dept. of Health data

Life Care Center of Colorado Springs
NH
Colorado Springs (Southeast Colorado Springs)
121
Facility 121
CO AVG 76
Rank #78 / 533
71.7%
Facility 71.7%
CO AVG 76.5%
Rank #140 / 221
-6%
4.05
Facility 4.05
CO AVG 3.86
Rank #66 / 215
+5%+5%
$36.9k
Facility $36.9k
CO AVG $39.2k
Rank #170 / 221
15
Facility 15
CO AVG 24.8
Rank #49 / 221
3.8
Facility 3.8
CO AVG 5.2
Rank #64 / 221
-91A+
63
Facility 63
CO AVG 51
Rank #328 / 872
Vanessa Zabojnik
$10.4M
Facility $10.4M
CO AVG $11.2M
Rank #86 / 221
$7.5M
Facility $7.5M
CO AVG $4.9M
Rank #68 / 221
72.1%
Facility 72.1%
CO AVG 46.6%
Rank #65 / 221
65356
Brookdale Greenwood Village
NH
AL
IL
MC
Greenwood Village
90
Facility 90
CO AVG 76
Rank #198 / 533
87.6%
Facility 87.6%
CO AVG 76.5%
Rank #64 / 221
+15%
3.96
Facility 3.96
CO AVG 3.86
Rank #66 / 215
+4%+3%
$0
Facility $0
CO AVG $39.2k
Rank #1 / 221
25
Facility 25
CO AVG 24.8
Rank #129 / 221
6.3
Facility 6.3
CO AVG 5.2
Rank #160 / 221
-50B-
71
Facility 71
CO AVG 51
Rank #208 / 872
-
$18.1M
Facility $18.1M
CO AVG $11.2M
Rank #69 / 221
$10.6M
Facility $10.6M
CO AVG $4.9M
Rank #24 / 221
58.4%
Facility 58.4%
CO AVG 46.6%
Rank #10 / 221
65376
Peaks Care Center
NH
AL
IL
Longmont (Coffman Street)
92
Facility 92
CO AVG 76
Rank #192 / 533
80.1%
Facility 80.1%
CO AVG 76.5%
Rank #98 / 221
+5%
3.50
Facility 3.50
CO AVG 3.86
Rank #117 / 215
+41%-9%
$0
Facility $0
CO AVG $39.2k
Rank #1 / 221
22
Facility 22
CO AVG 24.8
Rank #100 / 221
4.4
Facility 4.4
CO AVG 5.2
Rank #86 / 221
179A+
80
Facility 80
CO AVG 51
Rank #108 / 872
Bogie33
$8.3M
Facility $8.3M
CO AVG $11.2M
Rank #115 / 221
$4.3M
Facility $4.3M
CO AVG $4.9M
Rank #151 / 221
51.4%
Facility 51.4%
CO AVG 46.6%
Rank #171 / 221
65189
Life Care Center of Littleton
NH
Littleton
120
Facility 120
CO AVG 76
Rank #79 / 533
80.6%
Facility 80.6%
CO AVG 76.5%
Rank #93 / 221
+5%
4.35
Facility 4.35
CO AVG 3.86
Rank #34 / 215
+29%+13%
$0
Facility $0
CO AVG $39.2k
Rank #1 / 221
26
Facility 26
CO AVG 24.8
Rank #134 / 221
8.7
Facility 8.7
CO AVG 5.2
Rank #204 / 221
1102A+
54
Facility 54
CO AVG 51
Rank #430 / 872
Sara Dent
$15.1M
Facility $15.1M
CO AVG $11.2M
Rank #37 / 221
$8.9M
Facility $8.9M
CO AVG $4.9M
Rank #28 / 221
58.7%
Facility 58.7%
CO AVG 46.6%
Rank #114 / 221
65370
Advanced Health Care of Colorado Springs
NH
Colorado Springs (Southeast Colorado Springs)
34
Facility 34
CO AVG 76
Rank #408 / 533
91.7%
Facility 91.7%
CO AVG 76.5%
Rank #26 / 221
+20%
5.50
Facility 5.50
CO AVG 3.86
Rank #14 / 215
+19%+43%
$0
Facility $0
CO AVG $39.2k
Rank #1 / 221
5
Facility 5
CO AVG 24.8
Rank #4 / 221
2.5
Facility 2.5
CO AVG 5.2
Rank #20 / 221
-31A+
66
Facility 66
CO AVG 51
Rank #284 / 872
Robert Beckman
$7.1M
Facility $7.1M
CO AVG $11.2M
Rank #133 / 221
$3.6M
Facility $3.6M
CO AVG $4.9M
Rank #175 / 221
50.8%
Facility 50.8%
CO AVG 46.6%
Rank #189 / 221
65407
Life Care Center of Aurora
NH
Aurora (Southeast Crossing)
166
Facility 166
CO AVG 76
Rank #27 / 533
31.9%
Facility 31.9%
CO AVG 76.5%
Rank #205 / 221
-58%
3.95
Facility 3.95
CO AVG 3.86
Rank #66 / 215
+17%+2%
$33.2k
Facility $33.2k
CO AVG $39.2k
Rank #162 / 221
28
Facility 28
CO AVG 24.8
Rank #142 / 221
5.6
Facility 5.6
CO AVG 5.2
Rank #139 / 221
253A+
41
Facility 41
CO AVG 51
Rank #570 / 872
David Strain
$14.6M
Facility $14.6M
CO AVG $11.2M
Rank #40 / 221
$10.6M
Facility $10.6M
CO AVG $4.9M
Rank #23 / 221
72.4%
Facility 72.4%
CO AVG 46.6%
Rank #54 / 221
65332
Liberty Heights
NH
AL
IL
MC
RC
Colorado Springs (Northgate)
60
Facility 60
CO AVG 76
Rank #303 / 533
95.2%
Facility 95.2%
CO AVG 76.5%
Rank #8 / 221
+24%
4.51
Facility 4.51
CO AVG 3.86
Rank #32 / 215
+17%+17%
$39.0k
Facility $39.0k
CO AVG $39.2k
Rank #172 / 221
13
Facility 13
CO AVG 24.8
Rank #35 / 221
4.3
Facility 4.3
CO AVG 5.2
Rank #76 / 221
-38-
40
Facility 40
CO AVG 51
Rank #574 / 872
Ccrc Ops Mb1-T LLC
$18.7M
Facility $18.7M
CO AVG $11.2M
Rank #57 / 221
$8.7M
Facility $8.7M
CO AVG $4.9M
Rank #41 / 221
46.4%
Facility 46.4%
CO AVG 46.6%
Rank #68 / 221
65305
Cherrelyn Healthcare Center
NH
Littleton
190
Facility 190
CO AVG 76
Rank #12 / 533
88.4%
Facility 88.4%
CO AVG 76.5%
Rank #58 / 221
+16%
2.69
Facility 2.69
CO AVG 3.86
Rank #201 / 215
-13%-30%
$0
Facility $0
CO AVG $39.2k
Rank #1 / 221
37
Facility 37
CO AVG 24.8
Rank #180 / 221
9.3
Facility 9.3
CO AVG 5.2
Rank #211 / 221
7170A+
78
Facility 78
CO AVG 51
Rank #133 / 872
Stellar Cherrelyn Management LLC
$20.1M
Facility $20.1M
CO AVG $11.2M
Rank #17 / 221
$13.0M
Facility $13.0M
CO AVG $4.9M
Rank #6 / 221
64.8%
Facility 64.8%
CO AVG 46.6%
Rank #73 / 221
65203
Life Care Center of Westminster
NH
Westminster (South Westminster)
120
Facility 120
CO AVG 76
Rank #79 / 533
77.9%
Facility 77.9%
CO AVG 76.5%
Rank #106 / 221
+2%
3.65
Facility 3.65
CO AVG 3.86
Rank #96 / 215
-31%-5%
$47.4k
Facility $47.4k
CO AVG $39.2k
Rank #186 / 221
29
Facility 29
CO AVG 24.8
Rank #147 / 221
5.8
Facility 5.8
CO AVG 5.2
Rank #144 / 221
382A+
73
Facility 73
CO AVG 51
Rank #181 / 872
Sean Murphy
$10.8M
Facility $10.8M
CO AVG $11.2M
Rank #81 / 221
$6.7M
Facility $6.7M
CO AVG $4.9M
Rank #54 / 221
62.1%
Facility 62.1%
CO AVG 46.6%
Rank #37 / 221
65358
Lamar Estates, LLC
NH
Lamar
60
Facility 60
CO AVG 76
Rank #303 / 533
32.4%
Facility 32.4%
CO AVG 76.5%
Rank #204 / 221
-58%
4.28
Facility 4.28
CO AVG 3.86
Rank #45 / 215
+27%+11%
$42.4k
Facility $42.4k
CO AVG $39.2k
Rank #180 / 221
15
Facility 15
CO AVG 24.8
Rank #49 / 221
5.0
Facility 5.0
CO AVG 5.2
Rank #108 / 221
-25A+
55
Facility 55
CO AVG 51
Rank #419 / 872
Crystal Klippert
$2.4M
Facility $2.4M
CO AVG $11.2M
Rank #219 / 221
$1.4M
Facility $1.4M
CO AVG $4.9M
Rank #220 / 221
59.1%
Facility 59.1%
CO AVG 46.6%
Rank #94 / 221
65294
Rehabilitation and Nursing Center of the Rockies
NH
MC
Fort Collins
106
Facility 106
CO AVG 76
Rank #134 / 533
--
3.00
Facility 3.00
CO AVG 3.86
Rank #177 / 215
-66%-22%
$21.3k
Facility $21.3k
CO AVG $39.2k
Rank #139 / 221
22
Facility 22
CO AVG 24.8
Rank #100 / 221
3.1
Facility 3.1
CO AVG 5.2
Rank #42 / 221
213A+
53
Facility 53
CO AVG 51
Rank #445 / 872
Todd Truax
$4.2M
Facility $4.2M
CO AVG $11.2M
Rank #55 / 221
$2.8M
Facility $2.8M
CO AVG $4.9M
Rank #200 / 221
65.5%
Facility 65.5%
CO AVG 46.6%
Rank #218 / 221
65192
Westlake Lodge Health and Rehabilitation
NH
NC
Greeley (29Th Avenue Place)
107
Facility 107
CO AVG 76
Rank #131 / 533
29.9%
Facility 29.9%
CO AVG 76.5%
Rank #207 / 221
-61%
3.08
Facility 3.08
CO AVG 3.86
Rank #171 / 215
-35%-20%
$14.1k
Facility $14.1k
CO AVG $39.2k
Rank #115 / 221
12
Facility 12
CO AVG 24.8
Rank #27 / 221
2.4
Facility 2.4
CO AVG 5.2
Rank #17 / 221
132A-
39
Facility 39
CO AVG 51
Rank #586 / 872
-
$8.7M
Facility $8.7M
CO AVG $11.2M
Rank #122 / 221
$4.2M
Facility $4.2M
CO AVG $4.9M
Rank #98 / 221
48.8%
Facility 48.8%
CO AVG 46.6%
Rank #85 / 221
65212
Cedars Healthcare Center Rehab, Skilled Nursing & Short Term Care
NH
Lakewood (Edgewood)
130
Facility 130
CO AVG 76
Rank #66 / 533
26.2%
Facility 26.2%
CO AVG 76.5%
Rank #213 / 221
-66%
4.04
Facility 4.04
CO AVG 3.86
Rank #66 / 215
-15%+5%
$31.7k
Facility $31.7k
CO AVG $39.2k
Rank #157 / 221
44
Facility 44
CO AVG 24.8
Rank #199 / 221
5.5
Facility 5.5
CO AVG 5.2
Rank #132 / 221
334A+
77
Facility 77
CO AVG 51
Rank #138 / 872
Snh Proj Lincoln Trs LLC
$8.8M
Facility $8.8M
CO AVG $11.2M
Rank #150 / 221
$6.9M
Facility $6.9M
CO AVG $4.9M
Rank #77 / 221
78.3%
Facility 78.3%
CO AVG 46.6%
Rank #5 / 221
65202
Pearl Street Health and Rehabilitation Center
NH
RC
Englewood
81
Facility 81
CO AVG 76
Rank #235 / 533
69.4%
Facility 69.4%
CO AVG 76.5%
Rank #148 / 221
-9%
4.04
Facility 4.04
CO AVG 3.86
Rank #66 / 215
-40%+5%
$0
Facility $0
CO AVG $39.2k
Rank #1 / 221
38
Facility 38
CO AVG 24.8
Rank #186 / 221
4.2
Facility 4.2
CO AVG 5.2
Rank #73 / 221
-68A+
80
Facility 80
CO AVG 51
Rank #108 / 872
-
$6.5M
Facility $6.5M
CO AVG $11.2M
Rank #153 / 221
$2.7M
Facility $2.7M
CO AVG $4.9M
Rank #187 / 221
41.5%
Facility 41.5%
CO AVG 46.6%
Rank #193 / 221
65208
Skyline Ridge Skilled Nursing & Rehab in Cañon City, CO
NH
Cañon City
85
Facility 85
CO AVG 76
Rank #222 / 533
100.0%
Facility 100.0%
CO AVG 76.5%
Rank #171 / 221
+31%
3.55
Facility 3.55
CO AVG 3.86
Rank #117 / 215
-13%-8%
$21.3k
Facility $21.3k
CO AVG $39.2k
Rank #138 / 221
35
Facility 35
CO AVG 24.8
Rank #170 / 221
8.8
Facility 8.8
CO AVG 5.2
Rank #205 / 221
398A+
20
Facility 20
CO AVG 51
Rank #749 / 872
Stellar Skyline Ridge Management LLC
$8.7M
Facility $8.7M
CO AVG $11.2M
Rank #137 / 221
$5.7M
Facility $5.7M
CO AVG $4.9M
Rank #113 / 221
66.1%
Facility 66.1%
CO AVG 46.6%
Rank #61 / 221
65250
Rows per page:
Nursing Home Explorer
Overview of Green House Homes at Mirasol

A single-story nursing home in Loveland, Colorado, is Green House Homes at Mirasol, which is designed around private rooms and a home-like setting. Owned by Loveland Elder Green House, the community welcomes Medicare, Medicaid, and private pay, so families have numerous routes to fund care. The facility tends to keep a high occupancy at around 91 percent, averaging a resident stay of around 130 days, indicating a balance of post-acute rehabilitation and active nursing care.

Staffing levels give substantial daily support, with total nursing care averaging 6 hours 16 minutes per resident day. Such a level of attentive nursing presence covers the core clinical needs expected in a skilled nursing home. It includes registered nurse coverage, nurse aide assistance, and licensed practical nurse time all day. The location on Mirasol Drive rates 28 for walkability, meaning a majority of errands and outings necessitate transportation.

The residential setting can attract families who seek a calmer, neighborhood-centered atmosphere instead of a busier commercial corridor.

Contact Green House Homes at Mirasol

Overview of Riverbend Health and Rehabilitation Center

Riverbend Health and Rehabilitation Center is a single-story community serving residents through programs spanning nursing care and assisted living in Loveland, Colorado. It’s owned by Rocky Mountain SNF Holdings and accepts Medicare, Medicaid, and private pay, offering many routes for families to arrange coverage. The center is set in a residential area with a Walk Score of 36, so some services are within walking distance, but almost all errands and appointments require transportation.

The 154-day average stay length reflects a blend of occupants receiving short-term rehabilitation following a hospital stay and those requiring longer-term care. Daily nursing support averages about 3 hours 17 minutes per resident, broken down into direct care from nursing aides and licensed nurses. This staffing model secures consistent hands-on attention throughout each day.

For families contemplating Riverbend, touring in person is the best way to learn about specific programs, room options, dining arrangements, and activities in the community.

Contact Riverbend Health and Rehabilitation Center

Overview of Lakewood Villa

Located at 1625 Simms Street in Lakewood, Colorado. Lakewood Villa is a 2-story nursing home that offers private and semi-private room options for residents who need skilled nursing care.

Lakewood’s neighborhood has a Walk Score of 61, so some daily errands are within walking distance, but many trips will require transportation due to the mix of nearby amenities. The area balances accessibility for visiting family and local services.

The facility’s nurse staffing averages 3 hours and 49 minutes of total care per resident per day. Residents are supported by registered nurses (41 minutes), nurse aides (2 hours and 3 minutes), and licensed practical nurses (28 minutes). This staffing level supports daily hands-on support for residents requiring nursing-level care.

Families considering Lakewood Villa should take a tour of the facility to see the rooms, daily operations, and care environment. The 2-story layout and room configurations can be evaluated during an in-person visit.

Contact Lakewood Villa

Overview of Mountain Vista Assisted Living & Memory Care

In a 2-story building with studio, one-bed, and two-bed floor plans, Mountain Vista Assisted Living & Memory Care is on West 49th Avenue in Wheat Ridge, Colorado, offers assisted living, memory care services, and short-term rehabilitation, anchored by 24-hour nursing staff. The setting sits in an average walkable neighborhood where some nearby services are reachable on foot, with most errands and appointments requiring a quick drive.

Registered nurses, nurse aides, and licensed practical nurses form the daily staffing and support residents’ care needs all day. Nursing care averages roughly 2 hours 23 minutes per resident day through nurse aides, with additional registered nursing and LPN support available as needed. This level of attentive staffing reflects the community’s focus on assisted living and short-term rehabilitation residents. Occupants eat three meals daily with variety, reflecting the community’s commitment to dining as part of daily life. Beyond the dining room, Mountain Vista Assisted Living & Memory Care offers a wellness program and wellness center, along with traditional community amenities like a spa, barber services, transportation, housekeeping, and laundry services. The courtyard and garden provide outdoor space, and private dining exists for events or individual preferences.

For people seeking assisted living or memory care with on-site rehabilitation services, the facility’s combination of daily staffing, physical space, and support amenities creates a practical residential setting. Families touring the home directly will gain a clear idea of the floor plans, the daily rhythm, and how the staffing and services fit their loved one’s needs.

Contact Mountain Vista Assisted Living & Memory Care

Overview of Mirasol Senior Community

Make the most of your independence at Mirasol Senior Community, a thriving 55+ community in Loveland, CO, offering independent living. The community has specially designed and spacious one- and two-bedroom floor plans, ensuring comfort and safety. Residents also experience maintenance-free living with the community’s dedicated services.

With cozy communal spaces and fun recreational activities, residents can spend their days as they please for leisure and wellness. Residents also have quick access to their necessities and wellness with delightful local amenities nearby. Amenities include a fitness room, a business hub, a game room, a community garden, and serene walking trails, creating the perfect setting for a blissful retirement.

Contact Mirasol Senior Community

Overview of Frasier Retirement Community

Experience the best of your golden years at Frasier Retirement Community, an idyllic retreat in Boulder, CO, offering independent living, assisted living, memory care, and skilled nursing. Alongside beautifully furnished and spacious floor plans, exceptional care tailored to residents’ needs is provided to ensure comfort and safety. Residents enjoy a worry-free lifestyle with the community handling the housekeeping and other chores.

With a well-thought-out calendar of fun recreational activities and enriching programs, residents are encouraged to live actively and make new friends. Delightful and well-balanced meals are also served to satisfy residents’ dietary needs and preferences. The community’s continuum of care and state-of-the-art amenities create the ideal setting for residents to live a blissful retirement.

Contact Frasier Retirement Community

Overview of Covenant Living of Colorado

Set in a vibrant area in Adams County, Westminster, CO, Covenant Living of Colorado is an inviting senior living community that offers residential living, assisted living, respite care, and skilled nursing. The community offers a range of stunning apartments, patio and duplex residences with access to Colorado’s spectacular views and various conveniences for a worry-free lifestyle. Residents are provided with a wide array of care services for their ever-changing needs, including support with day-to-day activities, medication administration, and 24- hour state-of-the-art nursing care.

The community helps residents to maintain their wellness, improve their cognitive skills, and create connections through an array of meaningful activities, events, and programs, as well as convenient amenities. Residents can take advantage of a state-of-the-art fitness center, heated pool and paved walking paths and relax in the Jacuzzi, sauna or steam room. Meanwhile, cozy gathering spaces, an art studio, state-of- the-art media center, gardening space, play room, and woodworking shop, provides a conducive environment for leisure or learning new skills.

Contact Covenant Living of Colorado

Ranking Methodology

How we rank these nursing homes

Every nursing home above is evaluated across five weighted categories using CMS data including Care Compare, Payroll-Based Journal, and Medicare Cost Reports.

  • CMS data
  • 5 weighted categories
  • Updated quarterly
Full methodology

Weighting overview

  • 35%
    Care Quality
  • 20%
    Staffing
  • 20%
    Regulatory
  • 20%
    Operational
  • 5%
    Environment
01

Care Quality 35%

The largest single share of every ranking. CMS star ratings and quality measures that reflect actual care delivered to residents.

  • Includes
  • Overall Rating
  • Health Inspection
  • QM Rating
  • Long-Stay QM
  • Short-Stay QM
02

Staffing Adequacy 20%

The strongest predictor of resident outcomes. Volume and stability of nursing care, drawn from CMS Payroll-Based Journal.

  • Includes
  • Nurse Hrs/Res/Day
  • RN vs State
  • Total Nurse Staff Hrs vs State
  • RN Turnover
03

Regulatory & Safety Record 20%

Inspection patterns that star ratings can mask. We weight per-inspection rates more heavily than raw counts.

  • Includes
  • Citations
  • Citations/Inspection
  • Severe Citations
  • Fines
  • Accreditations
04

Operational & Financial Stability 20%

Stable operations and sound finances are leading indicators of consistent care over time.

  • Includes
  • Occupancy vs State
  • Avg Length of Stay
  • Revenue
  • Payroll %
  • Years in Operation
  • Admin Tenure
05

Environment & Accessibility 5%

Context that matters to families but doesn't directly measure clinical care. Weighted lower for nursing homes than for assisted or independent living.

  • Includes
  • Walk Score
  • BBB Rating
Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today

Frequently Asked Questions about Nursing Homes in Colorado

What's the difference between assisted living and a nursing home in Colorado?

Assisted living in Colorado is a residential model focused on housing, hospitality, and help with daily activities. Nursing homes (skilled nursing facilities) provide 24/7 medical care from licensed nurses for residents with significant health needs, and are regulated more strictly under both state and federal CMS rules.

Does Colorado Medicaid cover nursing home care?

Yes — Colorado Medicaid covers nursing home care for residents who meet income, asset, and medical-need eligibility requirements. Most CMS-certified nursing homes accept Medicaid as a primary payer once long-term-care eligibility is established.

What is nursing home care?

Nursing homes (also called skilled nursing facilities) provide 24/7 medical care from licensed nurses, rehabilitation services, and long-term custodial care for residents with significant health or functional needs.

How many nursing homes are listed on this page?

This page features 217 nursing homes in Colorado. Use the filters and comparison tools above to compare ratings, amenities, and pricing.

How do I choose the right nursing home in Colorado?

Start by matching the level of care offered to the resident's current and anticipated needs, then compare licensing status, staff-to-resident ratios, recent inspection results, and pricing. Tour at least two or three communities in Colorado, talk to current residents and families, and confirm what is included in the base rate versus billed as add-on services.

What should I look for when visiting nursing homes in Colorado?

Pay attention to staff interactions with residents, cleanliness and odor, food quality at meal times, the activity calendar, and how questions about pricing and care plans are answered. Ask to see the most recent state inspection report, the move-out / level-of-care-change policy, and a sample monthly bill that lists every fee.